I Hate Chase!

15906 Manfield

Houston, TX 77082

 

May 19, 2006

 

 

In regards to: Account 5369 9003 3977 4783

 

Cardmember Services

P.O. Box 15298

Wilmington, DE 19850-5298

 

 

Dear Mr. Herberber:

 

I don’t know why I am surprised by Chase’s ability to contradict itself, but I am. Look at my current online statement. The previous minimum amount due is $0! Notice the 4/19 payment of $28. I paid that amount because that’s what your online system I owed. Do not try to make customers responsible for second-guessing what they need to pay. If you are doing an online system, it’s only going to work if it’s accurate. Your letter directly contradicts the information your online system was giving me.

 

Let’s not kid each other. Chase makes all the rules in its BLP so Chase can really do as it pleases. Do not tell me you can’t enroll me in BLP. I have already shown you that I paid exactly what your own website directed me to. I did my part as far as I am concerned.

 

No, I will not make any more calls to Chase. My disability makes calling difficult to start with. Moreover, I want all future communication in writing so I can rub your nose in all of the double-talk Chase gives me.  Enough is enough. Remember that my monthly income is only $1,500. It’s not that I can really afford to pay Chase $373, but that’s what I previously agreed to.  However, your letter effectively ends that obligation.

 

I believe in repaying my debts. On the other hand, Chase has been so duplicitous in its dealings with me that a lot of my sense of honor has worn off. It technically wouldn’t matter much to me if my Chase account went to a collection agency, because my income is so low now that my credit rating is just about meaningless. I can’t buy anything anyway! I don’t have a home phone, and I screen my cell callers so a collection agency won’t be able to harass me. I still would much rather pay off Chase, but the reality is that I also owe the IRS. The IRS feels that it has far higher priority than any credit card company too. That means, if Chase genuinely wants to be paid, it needs to stop this on-again-off-again game and start honestly working with me. Until you do, I can’t afford to send any more payments, because that 29.99% APR eats them. It’s a bitter irony that your letter arrived the day after sending in $373.

 

Scott Royall


 

 

Cardmember Service

P.O. Box 15548 Wilmington, DE 19886-5548

May 15, 200,

017716

Donald S Royall

15906 Manfield Dr

Houston TX 77082-2941

11…11…111…1..1…1.1..1.11.1…1..1…1111 11…1..11

Account: 5369900339774783

Dear Donald 5 Royall,

Thank you for your interest in the Balance Liquidation Program (BLP). We would like to thank you for making an effort to gain control of your finances. Unfortunately, we cannot enroll you at this time, as we did not receive the needed payment within 30 days of the date you applied for

BLP.

We may have other payment options that would better fit your situation. Please call us at 1-800-955-8030 if you wish to discuss other payment solutions.

Sincerely,

Bill Herberger

Customer Support Division

Account 1S owned by Chase Bank USA, N.A.

Calls may be monitored and/or recorded to ensure the highest level of quality service.

BLPOO3

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15906 Manfield

Houston, TX 77082

 

April 4, 2006

 

 

In regards to: Account 5369 9003 3977 4783

 

Cardmember Services

P.O. Box 15298

Wilmington, DE 19850-5298

 

 

Dear Cardmember Services:

 

 

I received your letter dated March 31st, 2006. Unfortunately, it was clearly a form letter and totally failed to address the core issue raised in my previous letter. Accordingly, I am including facsimiles of both with this letter. Allow me to take this opportunity to highlight the most salient points for you:

 

  • I am physically disabled and currently unable to find employment.
  • I am therefore living on $1,500 per month in disability benefits.
  • You raised my APR from 18.24% to 29.99% in January of this year.
  • There is no way I can afford even the minimum payment under the new APR.
  • I called Financial Operations on February 25th, 2006, and spelled out my situation.
  • During that call, several people agreed to close my account, reset my APR to 18.24%, and set my minimum payments to $373/month.

 

Now, let me state very clearly what will happen if you do not comply with the February 25 agreement you offered and I accepted. Since I cannot afford the minimum payments under the 29.99% APR, there will be no point in sending any payments to you at all. I am someone who pays his debts, but I cannot when your APR outstrips my ability to pay. Your case will not be helped by turning my account over to a collection agency as that does not alter basic reality. If you want payment, you must abide by the terms of our February 25th agreement.

 

Scott Royall


 

 

CARDMEMBER SERVICE

PO BOX 15298

WILMINGTON, DE 19850-5298

800-436-7937

VISIT US ONLINE AT WWW.CARDMEMBERSERVICES.COM

March 30

060063

Donald S Royall

15906 Manfield Dr

Houston TX 77082-2941

11…11…111…1..1…1.1..1.11.1…1..1..11111..11111..1..11

RE

5369900~39774783

Dear Donald 5 Royall

2006

As your credit card company, it’s important to us that we provide you wit timely information about your account.

We are writing to tell you about a change in your Cardmember Agreement. Effective with the next statement you receive after March 31, 2006, your minimum payment requirement has been changed to the fixed percentage of 2.65% of your statement balance. If you want to have your minimum payment consistently calculated at a fixed percentage while you pay down your balance, no action is needed on your part. If you take no action, the change to your Cardmember Agreement is noted at the end of this letter.

However, if you prefer, we can change your minimum payment calculation to the greater of 2% of your statement balance or 1% of your statement balance plus billed interest and any applicable late or over-limit fees. This change may result in a higher minimum payment, which could result in a faster reduction of your balance and, accordingly, reduced finance charges. If this option appeals to you, please call us. We will be happy to assist you.

In taking no action to the change in your minimum payment requirement, effective with the next statement you receive after March 31st. The portion of the Minimum Payment section of your Cardmember Agreement that describes your minimum payment calculation will be replaced with the following:

 

Your billing statement shows your beginning balance and your ending balance (the "New Balance" on your billing statement). If the New Balance is $10 or less, your minimum payment will be the amount of the New Balance. Otherwise, it will be the greater of 2% of the New Balance or $10. However, if an annual percentage rate (APR) on your account exceeds 22.99% or your balance is over your credit line/cash access line, we may require a minimum payment due of the greater of up to 2.65% of the New Balance or $10. As part of the minimum payment due, we also add any

amount past due and any amount over your credit line/credit access line.

Regardless of the minimum payment requirement you choose, we encourage you to pay more than the minimum payment shown on your billing statements. Paying more than the minimum payment will allow you to reduce your balance more quickly and reduce the amount of finance charges paid over time.

.lr you have any questions please call us at the toll-free number noted

above. For your convenience, we are available 24 hours a day to assist

you.

Sincerely,

Cardmember Service

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15906 Manfield

Houston, TX 77082

 

March 25, 2006

 

 

In regards to: Account 5369 9003 3977 4783

 

Cardmember Services

P.O. Box 15298

Wilmington, DE 19850-5298

 

 

Dear Cardmember Services:

 

 

On February 25th of this year, I contacted your Financial Operations department and opted out of the new 29.99% interest rate by closing this account. They agreed to reset my interest rate to 19% and said my monthly payments would be $373. However, I just received an email from your system indicating that I owe $639 a month. I called Financial Operations again, and spoke to a supervisor who identified herself as “Kendra.”

Kendra did remove the excess finance charges that had accumulated this year. She also acknowledged the prior agreement Chase had made with me, but claimed it was in error because the APR could not be changed. Considering that my prior contact involved several people in multiple departments, I have to really doubt Kendra’s knowledge.

I should also make you aware that I am classified as severely disabled. I can neither speak nor write. I did manage to hold an Applications Developer position with Shell Oil for 14 years, but lay-offs have reduced my income to $1,500 per month in disability benefits. You don’t need a degree in accounting to see that an APR of 29.99% is completely impossible on my income. The situation is that, unless Chase returns to our prior agreement, it will be pointless for me to make any payments because the APR will consume them. Any threats involving collection agencies and damaging my here-to-fore excellent credit rating would be fruitless, as I’m already on a subsistence income. I don’t see any hope of making any major purchases unless my fortunes reverse again. I am someone who does want to work with you, but reality demands it be on my terms, sorry.

Lastly, I should tell you that a copy of this letter will be published in my blog. The same applies to any written response you wish to provide. In this way, the world will be able to see for itself how Chase Bank treats a long-term customer who has hit dire straits.

 

Scott Royall

 

 

 

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