RE: C++ Developer needed in Houston

Indeed. Much more.

________________________________________
From: DSloan [mailto:djsloan25a26@yahoo.com]
Sent: Friday, June 30, 2006 9:04 AM
To: Scott Royall
Subject: Re: C++ Developer needed in Houston

Scott .. If you can diagnose this machine, you can diagnose other machines.
I HATE switching computers. It’s a LOT of work. More in your case, I’ll
bet. DJS

==========================================
DJSloan .. Houston, Texas
djsloan25a26@yahoo.com
Reference:

—– Original Message —-
From: Scott Royall <royall@conchbbs.com>
To: DSloan <djsloan25a26@yahoo.com>
Cc: Blog <adayinthelifeofaperson.Corby@spaces.msn.com>;
Lester_Nations@Dell.com; Blog <adayinthelifeofaperson.Corby@spaces.msn.com>;
Blaise <Blaise.Mladenka@aliefisd.net>; bradgsmith@mdanderson.org; Brandon
Milligan <bsmtechb@yahoo.com>; Carol McKinney <Carolm2345@aol.com>; Dianne
<fwilliams@houston.rr.com>; Jack Davidson <jack_davidson681@yahoo.com>;
janis.nicol@nau.edu; John Royall <4r@startel.net>; "Marsha Anderson, DVM"
<hipchick1@sbcglobal.net>; Michelle Luster <madsigkap@sbcglobal.net>; Ming
Zu <mzu@cs.uh.edu>; Mom <lourez_bullock@sbcglobal.net>; Richard Becton
<flight@flash.net>; Sakina Lanig <sakinalanig@hotmail.com>; Tao Ju
<taoju@cs.wustl.edu>
Sent: Thursday, June 29, 2006 2:45:05 PM
Subject: RE: C++ Developer needed in Houston
You may well be right, but we both know how most recruiters work. Something
on your resume either fits what they’re looking for or it’s flotsam.

Besides, Dell has decided my laptop is obsolete, and they’re just going to
replace it. I can’t quibble too much such this is the only course of action
that serves the needs of both sides. Still, it is going to make the next few
weeks difficult. See my upcoming email to Lester.
________________________________________
From: DSloan [mailto:djsloan25a26@yahoo.com]
Sent: Thursday, June 29, 2006 11:48 AM
To: Scott Royall
Subject: Re: C++ Developer needed in Houston

Scott .. Perhaps you could personalize the lit. by adding some detail within
the brackets, [emoticon-smile]. I’m surprised the Dell stuff isn’t on your
resume .. I’d think that very large orgs. running lots of Dell equipment
could find your intimate knowledge of that machine and experience measuring
its performance quite valuable. Also, knowledge like that trranslates well
into process monitoring and control ..
DJS

==========================================
DJSloan .. Houston, Texas
djsloan25a26@yahoo.com
Reference:

—– Original Message —-
From: Scott Royall <royall@conchbbs.com>
To: DSloan <djsloan25a26@yahoo.com>; sam.tawfiiq@shell.com
Cc: Blog <adayinthelifeofaperson.Corby@spaces.msn.com>; Blaise
<Blaise.Mladenka@aliefisd.net>; bradgsmith@mdanderson.org; Brandon Milligan
<bsmtechb@yahoo.com>; Carol McKinney <Carolm2345@aol.com>; Dianne
<fwilliams@houston.rr.com>; Jack Davidson <jack_davidson681@yahoo.com>;
janis.nicol@nau.edu; John Royall <4r@startel.net>; "Marsha Anderson, DVM"
<hipchick1@sbcglobal.net>; Michelle Luster <madsigkap@sbcglobal.net>; Ming
Zu <mzu@cs.uh.edu>; Mom <lourez_bullock@sbcglobal.net>; Richard Becton
<flight@flash.net>; Sakina Lanig <sakinalanig@hotmail.com>; Tao Ju
<taoju@cs.wustl.edu>
Sent: Wednesday, June 28, 2006 8:05:24 PM
Subject: RE: C++ Developer needed in Houston
Well, now I know why Sami was answering me from Malaysian.

Kelly, what do you think of my friend’s suggestion?
________________________________________
From: DSloan [mailto:djsloan25a26@yahoo.com]
Sent: Wednesday, June 28, 2006 5:48 PM
To: Scott Royall
Subject: Re: C++ Developer needed in Houston

Scott ..
I can attempt to give you some lit. to summarize the last four years as ..
Exited Shell when they shifted their IT operations to Malyasia .. Improved
(re-wrote / adapted / up-graded / finalized / packaged) Express-It, a
[describe] for Windows 9x / 2k / XP .. Currently marketing Express-It while
seeking [whatever it is you are seeking].
Resolving a thermal / performance issue with a Dell [model] laptop using
[[custom / available] diagnostic / temperature sensing] software [further
description that demonstrates your mastery of same].
Note that reading your tech summary of what you’ve done to understand what
the Dell has done is impressive as all get-out and should be to anyone
needing similar skills. Did you call your recruiter’s attention to same?
DJS
well
==========================================
DJSloan .. Houston, Texas
djsloan25a26@yahoo.com
Reference:

—– Original Message —-
From: Scott Royall <royall@conchbbs.com>
To: kmarcus@smithhanley.com
Cc: Blog <adayinthelifeofaperson.Corby@spaces.msn.com>; Blaise
<Blaise.Mladenka@aliefisd.net>; bradgsmith@mdanderson.org; Brandon Milligan
<bsmtechb@yahoo.com>; Carol McKinney <Carolm2345@aol.com>; Dianne
<fwilliams@houston.rr.com>; DSloan <djsloan25a26@yahoo.com>; Jack Davidson
<jack_davidson681@yahoo.com>; janis.nicol@nau.edu; John Royall
<4r@startel.net>; "Marsha Anderson, DVM" <hipchick1@sbcglobal.net>; Michelle
Luster <madsigkap@sbcglobal.net>; Ming Zu <mzu@cs.uh.edu>; Mom
<lourez_bullock@sbcglobal.net>; Richard Becton <flight@flash.net>; Sakina
Lanig <sakinalanig@hotmail.com>; Tao Ju <taoju@cs.wustl.edu>
Sent: Wednesday, June 28, 2006 12:32:04 PM
Subject: RE: C++ Developer needed in Houston
Kelly,

I just plain like you. Maybe you’re right about being too young to be jaded
yet.

Advertisements

RE: Continuing the quest

Nancy,

You should read this one.

Lester,

First, it was good to meet you and Brian yesterday. Please forward this
email to him for comment.

Yes, I agree with you two that replacing my Gen2 is the best option for both
sides. As you said, the Gen2 is obsolete. That bothers me slightly, because
the 8aptop is barely 15 months old and still holds the on-going record for
no total failures. But, we don’t have much choice. I agree that replacement
is the only long-term course open to us. I also agree that I, as the
customer, need to select the replacement. Still, I think we agree that I can
only do that with good information. I don’t yet have that data, and I think
we realize that email is the only way I’m going to get it.

Therefore, I am requesting and recommending that we bring Nancy back into
the process. Her normal method of helping me has been to act as a
facilitator. That is, she puts me in touch with the Dell people who do have
the answers. That’s why we need her "magic," because we need help from
Manufacturing and possibly Sales to get firm answers to the questions we
discussed yesterday. And yes, Nancy is aware of one of the questions, that
regarding the keyboard layout.

Nancy and I have joked about that the keyboard size and layout in high-end
Dell laptops hasn’t changed in ten years. Well, I just did a side-by-side
comparison on the company website of the 1710, 1706, and 1210. True, the
photos aren’t very good, but they do seem to be on roughly the same scale.
Guess what. The keyboards appear to be identical for the 11th year. Only the
color is new. The different laptop sizes come from the amount of space on
either side of the keyboard. I put an ancient Latitude C800 on top of the
Gen2 today. Although it has an identical keyboard and template, it was
dwarfed by the Gen2.

That means the keyboard and probably the power question will easily resolved
just because Dell likes to standardize. The heat issue may be a lot tougher.
The predecessor of the Gen2 for me was an Inspiron 8100, and it did exhibit
the very same overheating symptoms as the Gen2 during its last few months.
In that case, the symptoms appeared right after the bottom half of the
plastic case was replaced with one without side vents by the radiator. The
fact is, though, that laptops are running hotter and hotter with each
generation. We (meaning Dell and I) have to understand what started the
overheating in the Gen2 or we’ll be in the same trouble within a year. This
is why I think we need to involve more Dell brainpower.

Clearly, I don’t expect–or really want–another laptop within a week. I
think it’s important that we take the time to understand the things about
the Gen2 that work well for me, and what hasn’t. That and the heating issue
will take weeks to understand well enough by email to pick out the
replacement, agreed? The holiday and Nancy’s other workload will likely mean
it will be at least a week for her to find the right people. Meanwhile, I
obviously need to have a usable Gen2. Would you agree that justifies sending
out another transflective screen while the Gen2 is still under CC? Not only
would that get me a fully working Gen2 (almost), but that can become a hot
spare once I do have a replacement. That’s actually how we did it when I was
with Shell. I had a primary and a secondary laptop, which was really good if
the primary had to run to Round Rock! Does that seem better for Dell??

Scott

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Tuesday, June 27, 2006 10:26 PM
To: ‘Lester
Subject: RE: Continuing the quest

Oh boy. The news just keeps going downhill. The hard plastic screen has
crazed, making it about useless, I doubt you can get another in time, but
give it your best shot, please . this has become a nightmare, and I’m typing
basically blind.

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Tuesday, June 27, 2006 7:33 PM
To: ‘Lester
Subject: RE: Continuing the quest

Damnit! I just cracked my second screen. (Sigh. Doorknobs have it out for
these True-Life screens. You’ll see the damage tomorrow. Things like this
make the 1210 even more appealing.)

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Tuesday, June 27, 2006 6:07 PM
To: ‘Lester
Subject: RE: Continuing the quest

Lester,

Ok.

No Lester, I wouldn’t have blogged this anyway, because it’s not part of the
story that could help others in my position. That’s a big part of what the
blog is about. I did correct personal info leaked in the last entry.

One big difference between us is that I’ll say the same thing in email as on
the phone, just in greater detail. Shell’s establishment also struggled to
understand that reality.

I have looked up your location on the Internet, and you’re not far from a
location I try to visit semi-annually in Belton. However, I won’t be
surprised if we circle the building a few times, knowing my driver.

I didn’t even know Dell did whitepapers. Can you point me to them?

I have EVDO so hopefully you will be able to reach me all the way there if
needed.

Scott

—–Original Message—–
From: LesterSent: Tuesday, June 27, 2006 3:37 PM
To: royall@conchbbs.com
Subject: RE: Continuing the quest

Mr. Royall,

My ext is 7268446

CONFIDENTIALITY NOTICE: This e-mail message is intended only for the named
recipient(s) above. It may contain information that is confidential and/or
privileged. If you are not the intended recipient, you are hereby notified
that any review, dissemination, distribution or copying of this e-mail and
any attachment(s) is prohibited. If you have received this e-mail in error,
please notify the sender immediately by return e-mail and delete this e-mail
and any attachment(s) from your system.

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Tuesday, June 27, 2006 11:29 AM
To: Dorr, Nancy
Cc: Nations, Lester
Subject: RE: Continuing the quest

Ok, this may be interesting.

—–Original Message—–
From: Nancy_R_Dorr@Dell.com [mailto:Nancy_R_Dorr@Dell.com]
Sent: Tuesday, June 27, 2006 7:51 AM
To: royall@conchbbs.com
Subject: RE: Continuing the quest

Scott,
Lester and his manager will need to address your issue.

Thank you
Nancy Dorr
Dell Inc.
Care Resolution Center
Executive Offices
Austin
Nancy_Dorr@Dell.Com
Visit our website at dellcustomercare.com

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Monday, June 26, 2006 5:07 PM
To: Nations, Lester; Dorr, Nancy
Subject: RE: Continuing the quest

Nancy,

Please help me help Lester to understand the seriousness of security needs
in this scenario.

Lester,

I understand what you’re saying, but it wouldn’t be a valid test
necessarily. You see, I’m quite good with software, and I’ve installed
utilities which greatly reduce the overheating issue. I’m essentially
overruling the SMBIOS at this point. This is not a perfect solution, but it
could easily fool a tech who doesn’t know my laptop intimately. True, going
to the diag partition with Speed Step enabled should reproduce the problem,
but that’s not certain either. If the system starts out cool enough to
survive the Pre-boot System Assessment phase, I don’t know that anything in
the diags will stress it long enough.

Lester, please don’t argue, ok. I’m making a special trip and effort to work
with Dell to understand and resolve the issue. Please work with me here. I
appreciate your usual methods, and I understand that you don’t work directly
with customers normally. Yet, I’m sure you’ve noticed I’m not the normal
customer. My special needs have translated to about $50,000 in Dell sales
over time (not trivial for one person). I cannot allow an "active duty"
laptop out of my sight for ANY reason. It knows too much about my world, and
would be an instant security issue. Most people aren’t as dependent on their
computers as I am, that’s why I pay the extra for NBD support. If it helps
you to understand, think of my laptop as my Cerebral Cortex. Would you want
a doctor taking yours away to work on? No. so don’t ask me to allow it
either.

To be very clear, AN "ACTIVE DUTY" LAPTOP NEVER LEAVES MY SIGHT UNTIL IT’S
DECOMMISIONED. "Decommissioning" usually means I still have its hard-drive,
or I personally wiped certain data out to DOD specs. Please understand that
this matter isn’t open to discussion.

Scott

—–Original Message—–
From: Lester_Nations@Dell.com [mailto:Lester_Nations@Dell.com]
Sent: Monday, June 26, 2006 3:44 PM
To: royall@conchbbs.com
Subject: RE: Continuing the quest

I will need to remove the system from the wheelchair and bring it up to my
work area to perform the work.
After I have replaced the parts, I will need to test it by it’s self to see
if the problem happens when it is not attached to the wheelchair. We will
then put it back to the wheelchair and test to see if it only happens when
connected to the wheelchair.

Lester

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Monday, June 26, 2006 3:24 PM
To: Nations, Lester
Cc: Dorr, Nancy
Subject: RE: Continuing the quest

Hmm, you’re not going to be able to know if you’ve resolved anything without
the rest of the laptop’s environment (i.e., the wheelchair it’s mated to).
Perhaps you should just plan to work in the lobby. This job doesn’t require
more than a couple of screwdrivers.

—–Original Message—–
From: Lester_Nations@Dell.com [mailto:Lester_Nations@Dell.com]
Sent: Monday, June 26, 2006 1:39 PM
To: royall@conchbbs.com
Subject: RE: Continuing the quest

Mr. Royall,

Just wanted to be sure you plan on coming up Wednesday the 28th. I have the
parts order to be delivered to me here in at Dell. Although I will not be
able to get you upstairs to my work area I will be able to get one of my
co-worker to stay with you and/or take you to our café. Please give me an
estimated time of your arrival.

Lester

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Monday, June 19, 2006 5:26 PM
To: Nations, Lester
Subject: RE: Continuing the quest

I think you’re right. Let’s plan on Wednesday the 28th. I would appreciate
it if my caregivers and I weren’t confined to the lobby after the three-hour
drive. Also, my service dog (and the namesake of this laptop) will be with
me. Don’t worry, Lilly the dog is the best behaved of the four of us. Even
Shell reluctantly came to accept her; she’s a lady with four legs.

—–Original Message—–
From: Lester_Nations@Dell.com [mailto:Lester_Nations@Dell.com]
Sent: Monday, June 19, 2006 4:19 PM
To: royall@conchbbs.com
Subject: RE: Continuing the quest

Mr. Royall,

My schedule for this week is Monday thru Thursday 8am to 5pm central time.

With the weather being what it is, me having a short work week and the fact
that I would need to order parts to be sure I had them here. I would suggest
trying for the middle part of next week. However if you would like to try
for Thursday this week (weather is forecasted to be clear in Austin/Round
Rock by then). Let me know and I will get the parts ordered.

Thank You,

Lester

CONFIDENTIALITY NOTICE: This e-mail message is intended only for the named
recipient(s) above. It may contain information that is confidential and/or
privileged. If you are not the intended recipient, you are hereby notified
that any review, dissemination, distribution or copying of this e-mail and
any attachment(s) is prohibited. If you have received this e-mail in error,
please notify the sender immediately by return e-mail and delete this e-mail
and any attachment(s) from your system. Thank you

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Monday, June 19, 2006 3:51 PM
To: Nations, Lester
Cc: Dorr, Nancy; ‘Lourez Bullock’
Subject: RE: Continuing the quest

Round Rock might be a bit of a day trip, but it’s doable. Let’s see what
your schedule and the weather is for the week. The latter could be really
iffy for a road trip. We’ll see.

One thing though, if I were still at Shell and a customer from Round Rock
(or New Orleans) asked to see me, protocol would be to get them clearance to
my work area. Yes, I did work for Shell post 9/11, and Shell was far more
paranoid than Dell could dream of being. Yet, leaving customers stuck in
lobbies was still considered extremely rude and actually a greater risk.

Well, enough of that.

As you and I well know, Dell will have no clue if I put this 100 GB
hard-drive in a 1210. I was just making sure there wasn’t some stupidity in
the BIOS. The 1210 is probably the direction I’ll go in at some place in the
future regardless of whatever we do in this case.

Remember that the whole idea is to have a tech who really knows the XPS
Gen2 see it run on my chair. The sudden change of behavior is baffling to us
both and needs to be understood before we decide what to do.

—–Original Message—–
From: Lester_Nations@Dell.com [mailto:Lester_Nations@Dell.com]
Sent: Monday, June 19, 2006 2:08 PM
To: royall@conchbbs.com
Subject: RE: Continuing the quest

Mr. Royall,

I trying to figure out the best way to get your system to me here in Round
Rock or to get a different onsite tech to come to your location to get your
system fixed. One issue is if you bring your system to Round Rock for me to
fix, is that you will have to wait in the lobby while I bring the system
upstairs to fix it. If you don’t mind waiting in the lobby I could bring the
system up and replace parts as needed. I would of course need to order some
parts and have them here to be sure I get the system fixed. I could also
setup another onsite service and request a different onsite tech (as I can
only request a different onsite tech.
I can’t guaranty one, but I am pretty sure I could get a different one).
I would normally just send you prepaid shipping labels to shipped the system
to me so I could fix it. I know that is not an option in your case as you
use the system on a daily basis and can’t go without for that length of
time. Please advise how you would like to proceed and then we can figure
out the details.

As for the Max Hard Drive size for the 1210 I have not been able to find a
published size. I would guess it would support any currently shipping
portable SATA Hard Drive. Dell will only support HDD shipped with the
system. Since currently the largest internal hard drive that ships with this
system is 100gb. I have to say the largest supported hard drive is 100gb.

Thank You,

Lester

CONFIDENTIALITY NOTICE: This e-mail message is intended only for the named
recipient(s) above. It may contain information that is confidential and/or
privileged. If you are not the intended recipient, you are hereby notified
that any review, dissemination, distribution or copying of this e-mail and
any attachment(s) is prohibited. If you have received this e-mail in error,
please notify the sender immediately by return e-mail and delete this e-mail
and any attachment(s) from your system. Thank you

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Monday, June 19, 2006 12:37 PM
To: Nations, Lester
Cc: Dorr, Nancy; ‘Lourez Bullock’
Subject: RE: Continuing the quest

Ok, where are we?

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Thursday, June 15, 2006 1:50 PM
To: ‘Lester_Nations@Dell.com’
Cc: ‘Nancy_R_Dorr@Dell.com’; ‘Lourez Bullock’
Subject: Continuing the quest

Lester,

I gather that you’re off helping other customers while you ponder how we
might actually get together. That’s fine. In the meantime, I’m limping along
in low gear as it were. Of course there’s a real performance penalty, but at
least it’s keeping me going until we can find a real answer.

I’m curious, did you check out the maximum hard-drive capacity (not just
what’s offered, but what the BIOS can handle) in the 1210?

Scott

RE: C++ Developer needed in Houston

You may well be right, but we both know how most recruiters work. Something
on your resume either fits what they’re looking for or it’s flotsam.

Besides, Dell has decided my laptop is obsolete, and they’re just going to
replace it. I can’t quibble too much such this is the only course of action
that serves the needs of both sides. Still, it is going to make the next few
weeks difficult. See my upcoming email to Lester.
________________________________________
From: DSloan [mailto:djsloan25a26@yahoo.com]
Sent: Thursday, June 29, 2006 11:48 AM
To: Scott Royall
Subject: Re: C++ Developer needed in Houston

Scott .. Perhaps you could personalize the lit. by adding some detail within
the brackets, [emoticon-smile]. I’m surprised the Dell stuff isn’t on your
resume .. I’d think that very large orgs. running lots of Dell equipment
could find your intimate knowledge of that machine and experience measuring
its performance quite valuable. Also, knowledge like that trranslates well
into process monitoring and control ..
DJS

==========================================
DJSloan .. Houston, Texas
djsloan25a26@yahoo.com
Reference:

—– Original Message —-
From: Scott Royall <royall@conchbbs.com>
To: DSloan <djsloan25a26@yahoo.com>; sam.tawfiiq@shell.com
Cc: Blog <adayinthelifeofaperson.Corby@spaces.msn.com>; Blaise
<Blaise.Mladenka@aliefisd.net>; bradgsmith@mdanderson.org; Brandon Milligan
<bsmtechb@yahoo.com>; Carol McKinney <Carolm2345@aol.com>; Dianne
<fwilliams@houston.rr.com>; Jack Davidson <jack_davidson681@yahoo.com>;
janis.nicol@nau.edu; John Royall <4r@startel.net>; "Marsha Anderson, DVM"
<hipchick1@sbcglobal.net>; Michelle Luster <madsigkap@sbcglobal.net>; Ming
Zu <mzu@cs.uh.edu>; Mom <lourez_bullock@sbcglobal.net>; Richard Becton
<flight@flash.net>; Sakina Lanig <sakinalanig@hotmail.com>; Tao Ju
<taoju@cs.wustl.edu>
Sent: Wednesday, June 28, 2006 8:05:24 PM
Subject: RE: C++ Developer needed in Houston
Well, now I know why Sami was answering me from Malaysian.

Kelly, what do you think of my friend’s suggestion?
________________________________________
From: DSloan [mailto:djsloan25a26@yahoo.com]
Sent: Wednesday, June 28, 2006 5:48 PM
To: Scott Royall
Subject: Re: C++ Developer needed in Houston

Scott ..
I can attempt to give you some lit. to summarize the last four years as ..
Exited Shell when they shifted their IT operations to Malyasia .. Improved
(re-wrote / adapted / up-graded / finalized / packaged) Express-It, a
[describe] for Windows 9x / 2k / XP .. Currently marketing Express-It while
seeking [whatever it is you are seeking].
Resolving a thermal / performance issue with a Dell [model] laptop using
[[custom / available] diagnostic / temperature sensing] software [further
description that demonstrates your mastery of same].
Note that reading your tech summary of what you’ve done to understand what
the Dell has done is impressive as all get-out and should be to anyone
needing similar skills. Did you call your recruiter’s attention to same?
DJS
well
==========================================
DJSloan .. Houston, Texas
djsloan25a26@yahoo.com
Reference:

—– Original Message —-
From: Scott Royall <royall@conchbbs.com>
To: kmarcus@smithhanley.com
Cc: Blog <adayinthelifeofaperson.Corby@spaces.msn.com>; Blaise
<Blaise.Mladenka@aliefisd.net>; bradgsmith@mdanderson.org; Brandon Milligan
<bsmtechb@yahoo.com>; Carol McKinney <Carolm2345@aol.com>; Dianne
<fwilliams@houston.rr.com>; DSloan <djsloan25a26@yahoo.com>; Jack Davidson
<jack_davidson681@yahoo.com>; janis.nicol@nau.edu; John Royall
<4r@startel.net>; "Marsha Anderson, DVM" <hipchick1@sbcglobal.net>; Michelle
Luster <madsigkap@sbcglobal.net>; Ming Zu <mzu@cs.uh.edu>; Mom
<lourez_bullock@sbcglobal.net>; Richard Becton <flight@flash.net>; Sakina
Lanig <sakinalanig@hotmail.com>; Tao Ju <taoju@cs.wustl.edu>
Sent: Wednesday, June 28, 2006 12:32:04 PM
Subject: RE: C++ Developer needed in Houston
Kelly,

I just plain like you. Maybe you’re right about being too young to be jaded
yet.

RE: C++ Developer needed in Houston

Well, now I know why Sami was answering me from Malaysian.

Kelly, what do you think of my friend’s suggestion?
________________________________________
From: DSloan [mailto:djsloan25a26@yahoo.com]
Sent: Wednesday, June 28, 2006 5:48 PM
To: Scott Royall
Subject: Re: C++ Developer needed in Houston

Scott ..
I can attempt to give you some lit. to summarize the last four years as ..
Exited Shell when they shifted their IT operations to Malyasia .. Improved
(re-wrote / adapted / up-graded / finalized / packaged) Express-It, a
[describe] for Windows 9x / 2k / XP .. Currently marketing Express-It while
seeking [whatever it is you are seeking].
Resolving a thermal / performance issue with a Dell [model] laptop using
[[custom / available] diagnostic / temperature sensing] software [further
description that demonstrates your mastery of same].
Note that reading your tech summary of what you’ve done to understand what
the Dell has done is impressive as all get-out and should be to anyone
needing similar skills. Did you call your recruiter’s attention to same?
DJS
well
==========================================
DJSloan .. Houston, Texas
djsloan25a26@yahoo.com
Reference:

—– Original Message —-
From: Scott Royall <royall@conchbbs.com>
To: kmarcus@smithhanley.com
Cc: Blog <adayinthelifeofaperson.Corby@spaces.msn.com>; Blaise
<Blaise.Mladenka@aliefisd.net>; bradgsmith@mdanderson.org; Brandon Milligan
<bsmtechb@yahoo.com>; Carol McKinney <Carolm2345@aol.com>; Dianne
<fwilliams@houston.rr.com>; DSloan <djsloan25a26@yahoo.com>; Jack Davidson
<jack_davidson681@yahoo.com>; janis.nicol@nau.edu; John Royall
<4r@startel.net>; "Marsha Anderson, DVM" <hipchick1@sbcglobal.net>; Michelle
Luster <madsigkap@sbcglobal.net>; Ming Zu <mzu@cs.uh.edu>; Mom
<lourez_bullock@sbcglobal.net>; Richard Becton <flight@flash.net>; Sakina
Lanig <sakinalanig@hotmail.com>; Tao Ju <taoju@cs.wustl.edu>
Sent: Wednesday, June 28, 2006 12:32:04 PM
Subject: RE: C++ Developer needed in Houston
Kelly,

I just plain like you. Maybe you’re right about being too young to be jaded
yet.

RE: C++ Developer needed in Houston

Kelly,

I just plain like you. Maybe you’re right about being too young to be jaded
yet. Whatever the case, you haven’t lost your moxie. That’s in your favor.

Here’s what passes as my current resume. If you can think of a good
description for the last four years, speak up! I don’t think your boss is
going to be as bright-eyed as you are, but never say never. Yes, my time at
Shell proves I can hang in there.

Scott

—–Original Message—–
From: Kelly Marcus
Sent: Wednesday, June 28, 2006 9:22 AM
To: ‘Scott Royall’
Subject: RE: C++ Developer needed in Houston

Scott,

Thanks for sharing with me. I personally like to give people the benefit of
the doubt-you never know who they are, who they know, or what they know.
Maybe that is atypical, but so be it. Maybe I have not been in the business
long enough to become jaded yet! 🙂

As from you, I am wowed and impressed with the hardships and roadblocks you
have overcome. It is amazing what people can do when they put their minds to
it.

That being said, feel free to send over an updated resume in Word. I can
definitely talk to my Account Manager about your skill set and see if you
can fit the needs of our client. If not this client, you never know what
other opportunities I may come across. That fact that you were with Shell
several years-that alone says great things about your skills sets.

Thanks,
Kelly

Kelly Marcus
—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Friday, June 23, 2006 6:27 PM
Subject: RE: C++ Developer needed in Houston

Whaoh, did you ever just open yourself up for a huge flame! 🙂 But, it’s ok,
I realize you’re simply ignorant, as your client will be.

Sigh. Where to start?

First, please allow me to call your attention to
http://spaces.msn.com/adayinthelifeofaperson/ and
http://conchbbs.com/xpress-it.shtml. As you appear to be quite atypical for
a recruiter, I’m going to allow you those windows into my life so you can
reach your own level of understanding of who I am, and what I can do. It is
fair to note that the first link is to my blog, and involves significant
reading. Very few recruiters would bother with investing the time. Yet, if
you sincerely want a clear picture of what I’ve been doing, there’s your
answer in all its unvarnished glory.

The two-cent version is that roughly 50 IT recruiters have contacted me over
the past four years, each apparently very interested in my resume and eager
to interview me. Of course, that’s the point where I have to reveal my
disability, that I am in a wheelchair and speak via software (that I wrote)
on my laptop. The most common "response" is that that recruiter never
contacts me again or responds to my attempts to reach them. The only other
response I’ve received is the terse statement that I wasn’t "right" for the
position. That’s correct, not a single recruiter has bothered to even hear
me talk. They don’t realize that I make Dr. Stephen Hawkins sound like a
robot with a head-cold! 🙂 I’ll let you draw your own conclusions about why
recruiters don’t review me.

As you’ll realize quickly, it’s incorrect to say I’ve been "out" of IT at
all. I don’t know of many other "C++ groundpounders" who converse regularly
with people like Robert Scoble (let’s see how current YOU are in IT >:) ).
The issue is that my various current efforts to market Xpress-It, and simply
survive financially do not codify well into a tidy little paragraph on a
resume.

Lastly, I need to close with a sincere apology to you for my slow response.
As you can deduce, I wasn’t really expecting to hear anything more from you
so I have my laptop doing other tasks today. My bad, as the insipid saying
goes. You do seem to be quite unusual for a recruiter, and I owe you the
benefit of any doubt.

—–Original Message—–
From: Kelly Marcus
Sent: Friday, June 23, 2006 10:18 AM
To: ‘Scott Royall’
Subject: RE: C++ Developer needed in Houston

Scott,

I have a few questions for you about your work experience. I know this
client and have worked with them before, so I sort of know what he is
looking for. 🙂

1) Why do you think you have not been getting interviews?
2) If you have been interviewing, have you been made any offers?
3) If not, why do you think that is the case?

**) What have you been doing since the layoff in 2002? Any contract work or
side projects?

I will be very honest-I think this client’s biggest concern is going to be
the fact that you have (if you have been) out of the IT market for 4 years.
With technology constantly changing, if you have not been working, I can see
that being a concern of his.

Let me know what you think..

Thanks,
Kelly

Kelly Marcus
IT Recruiter
—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Thursday, June 22, 2006 9:37 PM
To: kmarcus
Subject: RE: C++ Developer needed in Houston

Here’s a little more honesty. Shell laid off most of its IT staff in 2002,
and not a single recruiter has dared to interview me since.

—–Original Message—–
From: Kelly Marcus
Sent: Thursday, June 22, 2006 3:34 PM
To: ‘Scott Royall’
Subject: RE: C++ Developer needed in Houston

Scott,

I appreciate your honesty. The way I look at it (like I would treat any
other candidate) if you can meet the qualifications of the job, then it is
worth discussing the job with you.

I noticed in your resume you were with Shell for a long time. Are you still
there or looking to leave there?

Thanks,
Kelly

Kelly Marcus
IT Recruiter
—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Thursday, June 22, 2006 2:35 PM
To: ‘Kelly Marcus’
Subject: RE: C++ Developer needed in Houston

I’m in a wheelchair, are you still interested?

—–Original Message—–
From: Kelly Marcus
Sent: Thursday, June 22, 2006 2:28 PM
To: royall@conchbbs.com
Subject: C++ Developer needed in Houston

I have a C++ permanent position located near Downtown Houston.
This position entails modifications and enhancements to existing
applications, working with end-users, and designing, programming, and
testing new applications. We need someone with heavy experience in C++,
NOT
C#!
Oracle DBA skills and Unix would be a great bonus, but are not required
skills.

If you are interested in this position or know anyone that is, please
call
or email me ASAP. If you are not interested but know of someone else
that
is, please feel free to pass this on. If your referral gets hired, we
have a
great referral bonus!

Thanks,
Kelly

Kelly Marcus
IT Recruiter

RE: Continuing the quest

Hmm, I see.

I am not confident that this new course is going to help me. Admittedly, you
may have security concerns of your own I’m unaware of, but this sudden
change of strategy does not make Dell look good. I was never given a sound
technical explanation of why you needed to separate me from my data. The
issue was that simple and clear, but you never could give me an answer.

Be that as it may, the pattern I’m now seeing is pure CPU heating. The rest
of the system stays well within limits. The software I have now allows me to
monitor every thermistor in this machine. That gives me clear temperature
data on all the sub-systems. Does your database have any cases of Pentium Ms
that run hotter? Please answer directly, as this is what the data is
showing.

You know, we will progress much smoother if you will treat me as your equal.
Just as you know hardware, I know software. The two specialties compliment
each other, since computers consist of both. If you will be more forthcoming
about how the normal temperature profile of the Pentium M appears, I can
then tell you if this one is abnormal. Until then, please don’t waste our
time sending parts.

Scott

—–Original Message—–
From: Lester
Sent: Tuesday, June 27, 2006 12:10 PM
To: royall@conchbbs.com
Subject: RE: Continuing the quest

Mr. Royall,

It seems that bringing the system here to Round Rock is not going to work
for us. I should be receiving the parts I was going to use to fix you system
today. I think the best thing to do at this point would be for me to ship
the parts to you in Houston. When you receive the parts email me and I will
then have a service technician sent to your location in Houston to install
the parts. I will request that a different service tech be sent.

Lester

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Monday, June 26, 2006 5:07 PM
To: Nations, Lester; Dorr, Nancy
Subject: RE: Continuing the quest

Nancy,

Please help me help Lester to understand the seriousness of security needs
in this scenario.

Lester,

I understand what you’re saying, but it wouldn’t be a valid test
necessarily. You see, I’m quite good with software, and I’ve installed
utilities which greatly reduce the overheating issue. I’m essentially
overruling the SMBIOS at this point. This is not a perfect solution, but it
could easily fool a tech who doesn’t know my laptop intimately. True, going
to the diag partition with Speed Step enabled should reproduce the problem,
but that’s not certain either. If the system starts out cool enough to
survive the Pre-boot System Assessment phase, I don’t know that anything in
the diags will stress it long enough.

Lester, please don’t argue, ok. I’m making a special trip and effort to work
with Dell to understand and resolve the issue. Please work with me here. I
appreciate your usual methods, and I understand that you don’t work directly
with customers normally. Yet, I’m sure you’ve noticed I’m not the normal
customer. My special needs have translated to about $50,000 in Dell sales
over time (not trivial for one person). I cannot allow an "active duty"
laptop out of my sight for ANY reason. It knows too much about my world, and
would be an instant security issue. Most people aren’t as dependent on their
computers as I am, that’s why I pay the extra for NBD support. If it helps
you to understand, think of my laptop as my Cerebral Cortex. Would you want
a doctor taking yours away to work on? No. so don’t ask me to allow it
either.

To be very clear, AN "ACTIVE DUTY" LAPTOP NEVER LEAVES MY SIGHT UNTIL IT’S
DECOMMISIONED. "Decommissioning" usually means I still have its hard-drive,
or I personally wiped certain data out to DOD specs. Please understand that
this matter isn’t open to discussion.

Scott

—–Original Message—–
From: Lester

Sent: Monday, June 26, 2006 3:44 PM
To: royall@conchbbs.com
Subject: RE: Continuing the quest

I will need to remove the system from the wheelchair and bring it up to my
work area to perform the work.
After I have replaced the parts, I will need to test it by it’s self to see
if the problem happens when it is not attached to the wheelchair. We will
then put it back to the wheelchair and test to see if it only happens when
connected to the wheelchair.

Lester

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Monday, June 26, 2006 3:24 PM
To: Nations, Lester
Cc: Dorr, Nancy
Subject: RE: Continuing the quest

Hmm, you’re not going to be able to know if you’ve resolved anything without
the rest of the laptop’s environment (i.e., the wheelchair it’s mated to).
Perhaps you should just plan to work in the lobby. This job doesn’t require
more than a couple of screwdrivers.

—–Original Message—–
From: Lester

Sent: Monday, June 26, 2006 1:39 PM
To: royall@conchbbs.com
Subject: RE: Continuing the quest

Mr. Royall,

Just wanted to be sure you plan on coming up Wednesday the 28th. I have the
parts order to be delivered to me here in at Dell. Although I will not be
able to get you upstairs to my work area I will be able to get one of my
co-worker to stay with you and/or take you to our café. Please give me an
estimated time of your arrival.

Lester

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Monday, June 19, 2006 5:26 PM
To: Nations, Lester
Subject: RE: Continuing the quest

I think you’re right. Let’s plan on Wednesday the 28th. I would appreciate
it if my caregivers and I weren’t confined to the lobby after the three-hour
drive. Also, my service dog (and the namesake of this laptop) will be with
me. Don’t worry, Lilly the dog is the best behaved of the four of us. Even
Shell reluctantly came to accept her; she’s a lady with four legs.

—–Original Message—–
From: Lester_Nations@Dell.com [mailto:Lester_Nations@Dell.com]
Sent: Monday, June 19, 2006 4:19 PM
To: royall@conchbbs.com
Subject: RE: Continuing the quest

Mr. Royall,

My schedule for this week is Monday thru Thursday 8am to 5pm central time.

With the weather being what it is, me having a short work week and the fact
that I would need to order parts to be sure I had them here. I would suggest
trying for the middle part of next week. However if you would like to try
for Thursday this week (weather is forecasted to be clear in Austin/Round
Rock by then). Let me know and I will get the parts ordered.

Thank You,

Lester

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Monday, June 19, 2006 3:51 PM
To: Nations, Lester
Cc: Dorr, Nancy; ‘Lourez Bullock’
Subject: RE: Continuing the quest

Round Rock might be a bit of a day trip, but it’s doable. Let’s see what
your schedule and the weather is for the week. The latter could be really
iffy for a road trip. We’ll see.

One thing though, if I were still at Shell and a customer from Round Rock
(or New Orleans) asked to see me, protocol would be to get them clearance to
my work area. Yes, I did work for Shell post 9/11, and Shell was far more
paranoid than Dell could dream of being. Yet, leaving customers stuck in
lobbies was still considered extremely rude and actually a greater risk.

Well, enough of that.

As you and I well know, Dell will have no clue if I put this 100 GB
hard-drive in a 1210. I was just making sure there wasn’t some stupidity in
the BIOS. The 1210 is probably the direction I’ll go in at some place in the
future regardless of whatever we do in this case.

Remember that the whole idea is to have a tech who really knows the XPS
Gen2 see it run on my chair. The sudden change of behavior is baffling to us
both and needs to be understood before we decide what to do.

—–Original Message—–
From: Lester

Sent: Monday, June 19, 2006 2:08 PM
To: royall@conchbbs.com
Subject: RE: Continuing the quest

Mr. Royall,

I trying to figure out the best way to get your system to me here in Round
Rock or to get a different onsite tech to come to your location to get your
system fixed. One issue is if you bring your system to Round Rock for me to
fix, is that you will have to wait in the lobby while I bring the system
upstairs to fix it. If you don’t mind waiting in the lobby I could bring the
system up and replace parts as needed. I would of course need to order some
parts and have them here to be sure I get the system fixed. I could also
setup another onsite service and request a different onsite tech (as I can
only request a different onsite tech.
I can’t guaranty one, but I am pretty sure I could get a different one).
I would normally just send you prepaid shipping labels to shipped the system
to me so I could fix it. I know that is not an option in your case as you
use the system on a daily basis and can’t go without for that length of
time. Please advise how you would like to proceed and then we can figure
out the details.

As for the Max Hard Drive size for the 1210 I have not been able to find a
published size. I would guess it would support any currently shipping
portable SATA Hard Drive. Dell will only support HDD shipped with the
system. Since currently the largest internal hard drive that ships with this
system is 100gb. I have to say the largest supported hard drive is 100gb.

Thank You,

Lester

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Monday, June 19, 2006 12:37 PM
To: Nations, Lester
Cc: Dorr, Nancy; ‘Lourez Bullock’
Subject: RE: Continuing the quest

Ok, where are we?

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Thursday, June 15, 2006 1:50 PM
To: ‘Lester

Cc: ‘Nancy; ‘Lourez Bullock’
Subject: Continuing the quest

Lester,

I gather that you’re off helping other customers while you ponder how we
might actually get together. That’s fine. In the meantime, I’m limping along
in low gear as it were. Of course there’s a real performance penalty, but at
least it’s keeping me going until we can find a real answer.

I’m curious, did you check out the maximum hard-drive capacity (not just
what’s offered, but what the BIOS can handle) in the 1210?

Scott

Wednesday

Lester,

We are on course to see you on Wednesday. It looks like you should expect us
about 1-1:30. I believe Nancy is actually in a different location. If not,
it would be beneficial if she could spare a moment to pop in before we
dissect my only means of communicating.

This visit is really meant to serve dual purposes. The primary goal is
obviously to resolve the current overheating issue. Yet, I do have a
secondary motive for this road-trip. Visualizing my physical situation isn’t
easy for anyone who hasn’t met me so it benefits everyone involved to meet.
CEO Rollins’ office essentially assigned Nancy to be my guardian angel in
dealing with Dell, and I gather that she would like to utilize you as a
recurring technical resource. Hence, this is as good of an opportunity to
create understanding as we may ever get.

Of course I need your physical address. I’ve been to Round Rock only once,
and that was at night 40 years ago! I imagine the Dell complex is pretty
hard to miss, but I still need an address. If you’re a geek like I am and
have GPS, you might step outside and get lat/long. coordinates for me to
home to. Hopefully, I can make my GPS receiver work in the van for a change.

Here are a couple of minor but significant details. First, as mentioned
previously, the laptop is secured to its table with three wide strips of
Velcro glued to its underside. Unfortunately, the contract field techs never
take the second necessary to notice that the Velcro is carefully laid out to
minimize its impact on servicing. You can literally completely disassemble
the machine without removing any Velcro. (Too bad the same isn’t true for
the keyboard template, but I didn’t design the darn hinge cover on the
laptop.) In fact, the strip that goes over the memory access panel doubles
as a hinge for it once the screws are removed. At most, you might have to
peel back a corner of Velcro to reach a screw somewhere. (I mention this
because techs have the annoying habit of casually tearing off the Velcro,
and then trying to re-use it when they’re done. Naturally, the adhesive on
the back of the strips is intended to be used just once. The laptop
basically hangs like a vampire bat from the Velcro at night while I’m in bed
so the adhesive needs to be treated with care. Dim-bulb Tom has already
caused the laptop to fall to the floor once in the pre-dawn hours. Luckily,
most of my house is carpeted and it’s a tough machine.)

Second, I don’t know how large your work area is. If need-be, the caregivers
can certainly cool their jets in the lobby. However, you’ll need me with you
to provide power and test various potential solutions. 🙂

Oh, and yes, the "media buttons" on the front of the laptop are
intentionally unplugged. That’s where I have to rest my arm while typing.
(Those buttons are the only XPS feature I truly dislike.)

Scott