More Dell Silliness

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Sunday, July 23, 2006 7:06 PM
To: ‘lester_’

Cc: ‘Nancy_’

Subject: FW: Dell Inc. Case #138490787 Team BNG005 Email #~24221199~#
Confirmation

Lester,

Please answer one simple question for me. What in the Sam Hill am I supposed
to do with another 17-inch laptop? Yes, New Delphi is sending yet another
1710 because that’s the only option they could grasp. Of course that just
means we’ll face the same issues we did with the Gen2 in a few months. As
I’ve said, each laptop I order is normally the result of what previous
laptops taught me. Not this time.

Scott Royall

—–Original Message—–
From: US_CAG_Ownership@dell.com [mailto:US_CAG_Ownership@dell.com]
Sent: Sunday, July 23, 2006 5:44 PM
To: royall@conchbbs.com
Subject: Dell Inc. Case #138490787 Team BNG005 Email #~24221199~#
Confirmation

Dear ROYALL D SCOTT

Thank you for contacting us at Dell Home and Home Office customer care
today.

Your issue has been assigned case number 138490787. We are working to
resolve this issue as quickly as possible. Please refer to this case number
when communicating to any Dell representative regarding the issue we
discussed today.

If your issue is not resolved to your satisfaction, please contact my case
manager by replying to this email. Please include the best times for us to
call you and your preferred phone numbers. We will do our best to reach you
at these times, or as soon as possible thereafter. When replying to this
email, please leave the subject line unchanged so we can route your reply
correctly.

Thank you again for choosing Dell!

Suma
01117361

Home and Home Office Customer Care
Dell, Inc.

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