FW: Dell Inc. Case #139527594 Team PEX001 Email #~24518962~# Confirmation

Lester,

Around and around I went today with the call centers in India today. They
must’ve transferred my call ten times. Each person dutifully gave me a new
case number. I unfortunately had to hang up when I was finally transferred
to a lady I couldn’t understand at all due to poor line quality. The
experience would have been funny if it wasn’t so sad.

The gist of what information I did get was that the wayward M1710 has been
logged back at Dell, and that you or your department needs to re-submit the
order. Yeah, that seems a bit funky to me too, but it makes a certain amount
of corporate sense. It also gives us a natural opportunity to adjust the
order.

One of the many call-takers I spoke to mentioned a M760. I have no knowledge
of any such beast, but I am aware that Intel arranged for its client
manufacturers to be able to announce new systems on Monday that are based on
new, lower-power processors. Intel announced early this month that all of
its future processors would be capped at 65 watts regardless of speed.
That’s an order of magnitude below the Gen2’s Pentium M. Apparently the
number of scorched laps became too great to ignore. This is good news for me
in any case.

I’ll have someone dial your extension tomorrow so we can talk. Not having a
good laptop has really hampered me, but I think we have been handed a chance
to achieve a better fit.

Scott

—–Original Message—–
From: US_CAG_Ownership@dell.com [mailto:US_CAG_Ownership@dell.com]
Sent: Thursday, July 27, 2006 4:25 PM
To: royall@conchbbs.com
Subject: Dell Inc. Case #139527594 Team PEX001 Email #~24518962~#
Confirmation

Dear SCOTT DROYALL

Thank you for contacting us at Dell Home and Home Office customer care
today.

Your issue has been assigned case number 139527594, Please refer to this
case number when communicating to any Dell representative regarding the
issue we discussed today.

If your issue is not resolved to your satisfaction, please contact my case
manager by replying to this email. Please include the best times for us to
call you and your preferred phone numbers. We will do our best to reach you
at these times, or as soon as possible thereafter. When replying to this
email, please leave the subject line unchanged so we can route your reply
correctly.

Thank you again for choosing Dell!

Parvez
01133720

Home and Home Office Customer Care
Dell, Inc.

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