Cold Calls and Such

I just left a “cold call” message on the intake line of www.disability411.com. We’ll see if it generates any response. Beth Jinkle, as her domain name implies, is trying to establish a clearinghouse of disability information. She is mainly focusing on educational aspects like most everybody else. Ironically, Beth is less than 10 miles from me. The world is indeed small.

 

One of the most frustrating aspects of trying to gain recognition and business within the rehabilitation community is the lack of response that is the apparent norm. To be fair, that non-response is not likely to be merely apathy. Rather, members of the community seem so busy with their day-to-day work that new ideas originating from outside the established channels simply aren’t noticed. Perhaps the perception is that the “professionals” know exactly what disabled users need. Readers of this blog, however, know that isn’t always the case. The AAC options available ten years ago were a disaster in non-rehab environments. If you are in the corporate world with a speech impairment, the ability to clearly express yourself articulately and fairly quickly is worth more than oil. I recently did another survey, and things really haven’t changed much. I find that very difficult to believe given the “hire the disabled” mantra. Yet, it’s true. Either the voice output is too poor-quality for strangers to understand, or the user interface limits the ability to use whatever words you need. That sort of thing really hurts AAC out in the “real world.” That’s why I had to write Xpress-It, to interact with the world and my bosses at Shell.

 

I’m still trying to figure out how to get my better mousetrap noticed by the rehab community. It’s not intended for everyone, but it is definitely intended to get its users out into the world.

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RE: Hello

Ok, ok. So I live in a cave. Sheesh. Still, I miss Ming and Tao. They were a
bright spot in the past four years.

________________________________________
From: DSloan [mailto:djsloan25a26@yahoo.com]
Sent: Tuesday, September 12, 2006 4:38 PM
To: Scott Royall
Subject: RE: Hello

Scott .. George Washington Univ., St. Louis, MO, one of the best
Universities in the nation, IMHO.  I helped with a system there years ago,
at their Med School affiliate.  DJS

Scott Royall <royall@conchbbs.com> wrote:
I’m glad you’re doing well. Please give Ming my affection. Washington
University? Is that in St. Louis?

==========================================
DJSloan .. Houston, Texas
djsloan25a26@yahoo.com
Reference:

Account Closure

Tracey,

As I just told your phone agent, I am physically disabled and use a computer
to talk with. That does not mean I am mentally incompetent, as he quickly
discovered. I cannot write so your online service agreement requiring
account closure requests be in writing is irrelevant. Physics trumps
contract law every time.

I have a Cardservice account with you that I have never used. The merchant
number is 267755446882. The account is apparently under my first name,
Donald (Yuck, or should I say, "quack") even though the account is named
Scott Royall Enterprises. My address is: 15906 Manfield, Houston, TX 77082.
That account needs to die. Now. If you need a reason, take your pick. The
account never made a dime for me, the Miva software apparently disappeared
during a website move a year ago, and I’m moving to Paypal. I don’t care
which reason you use. Just kill the account without further hassle to me.
This email is appearing on my blog so First Data is already getting a public
black eye. I don’t think it would be prudent to make matters any worse.

Scott Royall

RE: Hello

I’m glad you’re doing well. Please give Ming my affection. Washington
University? Is that in St. Louis?

Fortunately, Cardservice just invoiced me for August, and there should be
enough info there to close the account.

Live well, and keep in touch.

—–Original Message—–
From: Tao Ju [mailto:taoju@cs.wustl.edu]
Sent: Tuesday, September 12, 2006 12:36 AM
To: Scott Royall
Subject: Re: Hello

Scott,

Greetings.

Ming and I are doing fine here in St. Louis. Ming has started her first
year as an MBA in Washington University, and I am still hactic with all
the things that got to be done somehow… Anyway, I guess that’s what life
is; always getting busier.

Neither Ming or I have touched the Miva store system for a LONG time… I
vaguely remembered that you gave us the username/password as part of a
text document sometime in the summer of 2003, but I have lost that file
along with other xpress-related files through a couple of hard-disk
failures in the past three years. I have also checked my email accounts
but did not find anything useful either. I hope you can find it on your
laptop.

Take care,
Tao and Ming

On Sun, 10 Sep 2006, Scott Royall wrote:

> Hi,
>
>
>
> How are you? Long time no hear, as "they" say. There’s no need for me to
> tell you how I’m doing, since I’ve been sending you copies of my blog.
That
> pretty much covers the high- and low-points of my life. However, I am
> disappointed that I haven’t heard from you. Yes, I understand how things
go.
> You’re a young professor in a new job in a new city with a new son and a
> smart wife. You are learning just how busy someone can be. Still, I’d
think
> I would at least deserve a word or two from Ming. How is David doing?
>
>
>
> What prompted me to write now is that I’m switching my Xpress-It pay
system
> from Miva to PayPal, and I just discovered that the Merchant2 directory on
> the website is completely empty. I kid you not! That means I’ve been
paying
> the expensive monthly fee for nothing. No one could pay for Xpress-It if
> they wanted to, and there’s no telling how long the situation has been
this
> way! Jesus on a trike! Oh well, I do have email into Miva requesting info
on
> closing that account. No doubt exists that they will send me jumping
through
> loops.
>
>
>
> Do you happen to remember my Miva username and password? I suspect it
still
> may be somewhere on the Latitude, but you know how slow that thing would
be
> to search.
>
>
>
> Scott
>
>

Oui Vey

My stupidity sometimes amazes even me! :/

________________________________________
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Sunday, September 10, 2006 9:17 PM
To: ‘Tao Ju’; ‘Tao Ju’
Subject: Hello

Hi,

How are you? Long time no hear, as "they" say. There’s no need for me to
tell you how I’m doing, since I’ve been sending you copies of my blog. That
pretty much covers the high- and low-points of my life. However, I am
disappointed that I haven’t heard from you. Yes, I understand how things go.
You’re a young professor in a new job in a new city with a new son and a
smart wife. You are learning just how busy someone can be. Still, I’d think
I would at least deserve a word or two from Ming. How is David doing?

What prompted me to write now is that I’m switching my Xpress-It pay system
from Miva to PayPal, and I just discovered that the Merchant2 directory on
the website is completely empty. I kid you not! That means I’ve been paying
the expensive monthly fee for nothing. No one could pay for Xpress-It if
they wanted to, and there’s no telling how long the situation has been this
way! Jesus on a trike! Oh well, I do have email into Miva requesting info on
closing that account. No doubt exists that they will send me jumping through
loops.

Do you happen to remember my Miva username and password? I suspect it still
may be somewhere on the Latitude, but you know how slow that thing would be
to search.

Scott

FW: Eggs and Chickens

Oops, the URL to my blog has morphed. Click here.

 


From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Thursday, September 07, 2006 8:29 PM
To: ‘disability411@jinkle.com’
Subject: Eggs and Chickens

 

Beth,

 

I don’t know where to begin. Perhaps the thing to do is include a few links to pages on my own websites. That way, you can find out whom I am and what I’m struggling to achieve, and I don’t have to retype all that stuff.

 

Here’s a very brief bio.

 

This is the home page for Xpress-It, an AAC solution I created and am trying to market.

 

And here’s my blog.

 

Those are legitimate links to good pages with no funky stuff. I am writing to make you aware of my situation and what I’m trying to accomplish. The truth is, I’m working against a bit of a serious deadline financially. I’m in trouble if I don’t generate some sort of income by 2008.

 

Scott