RE: RE: Your account has been blocked

I’m sorry, but your scripted, formulaic response is really no response at
all. If you had bothered to actually read my email, you would know that
making any voice calls is difficult or impossible for me due to physical
disability.

To the point, I did everything to inform Quicken Bill Pay of a funding
account change almost a month ago. Period. Your software, Quicken, makes
that a fairly difficult process, with both a local and online component.
Nonetheless, I did it quite a while back. Your website wouldn’t allow me to
delete the account you refer to as Checking so you effectively created this
confusion by your own process.

I have a better idea. Let’s close my Quicken Bill Pay account. You charge me
$9.95+ every month for the same bill payment services that my new bank,
Washington Mutual, does for free. You both ultimately use Checkfree to
implement the actual transactions. So why should I pay you? No, you blew it
and lost another customer.

I wonder what my blog readership will think.

—–Original Message—–
From: Quicken Bill Pay [mailto:quickenbillpay@billsupport.com]
Sent: Saturday, July 14, 2007 4:27 PM
To: Scott Royall
Subject: Re: RE: Your account has been blocked

Dear Scott,

Thank you for taking the time to e-mail us about your account.

We processed a payment to your "Time Warner Communications" in the
amount of $164.75 and per your instructions the funds were supposed to
be drafted from the "Checking" account, ending in 2710.

The payee has received this payment, as we used our funds to process
your payment on your behalf. However, we were unable to successfully
debit the specified funding account for the funds; therefore, you now
have an open collections item with Quicken Bill Pay. To resolve this,
please contact our Recoveries Department.

Please call us at 888-896-5049. Recoveries is open, Monday through
Friday between 7:00 am and 6:00 pm CST. When you contact us, please
offer the representative your payment reference number 67948244.

Once this is resolved, your account will be activated within five
business days. Once this occurs you that you will be able to make
payments again.

If you have any further questions on this process, please contact us at
quickenbillpay@billsupport.com. We are here 24 hours a day, 7 days a
week, and we look forward to assisting you.

Regards,

Jeremy R.
Quicken Bill Pay Support
7/14/07

Original Message Follows:
————————
You idiots.

There is only one valid funding account for ALL of my transaction. It is
the
one named Wa-Mu. The other, named Checking, no longer exists, but your
mighty-fine website would not allow me to delete it. You created this
problem so fix it.

I will not be calling anyone. My disability doesn’t allow it. Besides,
I’ve
been a member since before Quicken was Quicken! Fix your problem, and
don’t
bother me.

Scott Royall

From: quickenbillpay@billsupport.com
[mailto:quickenbillpay@billsupport.com]
Sent: Friday, July 13, 2007 6:53 PM
To: royall@conchbbs.com
Subject: Your account has been blocked

Greetings from Quicken Bill Pay!
Since we were unable to complete an electronic withdrawal from your
funding
account, this account has been blocked. The following funding account(s)
has
been reverted to the status of Pending Approval:
Funding Account Name:

Checking
Wa-Mu

At this time, you cannot schedule payments and all pending payments will
be
canceled. Once your account is no longer blocked, all automatic and
recurring payments will be automatically rescheduled, as long as the due
date is in the future.
The following payment(s) have been canceled:

Payee Name
Amount
Deliver by
Payment Option
Reliant Energy
$250.00
07/24/2007
Onetime payment
Verizon Wireless
$231.58
07/26/2007
Onetime payment

If you have any questions about your account, please contact us at
HYPERLINK

"mailto:%20quickenbillpay@billsupport.com"quickenbillpay@billsupport.com
.

Sincerely,
Quicken Bill Pay Support

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.4/898 – Release Date:
7/12/2007
4:08 PM
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.4/898 – Release Date:
7/12/2007
4:08 PM

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.5/899 – Release Date: 7/13/2007
3:41 PM

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.5/899 – Release Date: 7/13/2007
3:41 PM

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