RE: RE: RE: Your account has been blocked

Allow me to clarify for you.

Most people neither know nor care how many divisions and departments Intuit
has. At the end of the day, it is still all Intuit, a single entity.
Quicken, Quickbooks, Quicken Bill Pay… are all just different heads of the
same hydra. You have to simplify and consolidate your customer interface.

Once again, I’m physically disabled, and have to do everything digitally.
That’s why I’ve put up with Intuit since the early ’90’s. For example, I
have to use Quickbooks simply because I hire my caregivers. Hiring people
means I have to generate government-approved W-2s. That, and the ability to
pay my caregivers via direct deposit, are the only reasons why I bother with
Quickbooks. SO WHY THE HELL WAS MY LATEST DIY PAYROLL, SCHEDULED FOR THE
14TH, NOT PROCESSED? That created all sorts of trouble with my caregivers,
and I had to pay them manually. I pay Intuit far too much annually to ever
have that happen. Find out what went wrong, and correct it.

As for my Quicken Bill Pay account, I have done everything I know of to
update my banking account information in Quicken, Quickbooks, and online.
What more must I do? This may be a shock to you, but most people don’t close
out their running account in Quicken when they change banks. The register in
Quicken serves as a running history of the user’s transactions. That doesn’t
end when the person changes banks. Quickbooks, Quicken, et al have to change
to understand that reality.

I do not want my Quicken Bill Pay account. I can’t make that any more clear.
Bill Pay no longer makes any economic sense. I do have to keep my Quickbooks
DIY Payroll service as long as I have caregivers, but that’s it. Clear?

—–Original Message—–
From: Quicken Bill Pay [mailto:quickenbillpay@billsupport.com]
Sent: Sunday, July 15, 2007 6:08 PM
To: Scott Royall
Subject: Re: RE: RE: Your account has been blocked

Dear Scott,

Thank you for taking the time to contact us.

After reviewing your e-mail, we were unable to determine if you want
your account closed. If you want your account closed, we ask that you
log in to your Quicken Bill Pay account and click on the "Contact Us"
link and request that your Quicken Bill Pay account be closed.

Thank you for the opportunity to assist you.

Regards,

Damon B.
Quicken Bill Pay Support
7/15/07

Original Message Follows:
————————
I’m sorry, but your scripted, formulaic response is really no response
at
all. If you had bothered to actually read my email, you would know that
making any voice calls is difficult or impossible for me due to physical
disability.
To the point, I did everything to inform Quicken Bill Pay of a funding
account change almost a month ago. Period. Your software, Quicken, makes
that a fairly difficult process, with both a local and online component.
Nonetheless, I did it quite a while back. Your website wouldn’t allow me
to
delete the account you refer to as Checking so you effectively created
this
confusion by your own process.
I have a better idea. Let’s close my Quicken Bill Pay account. You
charge me
$9.95+ every month for the same bill payment services that my new bank,
Washington Mutual, does for free. You both ultimately use Checkfree to
implement the actual transactions. So why should I pay you? No, you blew
it
and lost another customer.
I wonder what my blog readership will think.
—–Original Message—–
From: Quicken Bill Pay [mailto:quickenbillpay@billsupport.com]
Sent: Saturday, July 14, 2007 4:27 PM
To: Scott Royall
Subject: Re: RE: Your account has been blocked
Dear Scott,
Thank you for taking the time to e-mail us about your account.
We processed a payment to your "Time Warner Communications" in the
amount of $164.75 and per your instructions the funds were supposed to
be drafted from the "Checking" account, ending in 2710.
The payee has received this payment, as we used our funds to process
your payment on your behalf. However, we were unable to successfully
debit the specified funding account for the funds; therefore, you now
have an open collections item with Quicken Bill Pay. To resolve this,
please contact our Recoveries Department.
Please call us at 888-896-5049. Recoveries is open, Monday through
Friday between 7:00 am and 6:00 pm CST. When you contact us, please
offer the representative your payment reference number 67948244.
Once this is resolved, your account will be activated within five
business days. Once this occurs you that you will be able to make
payments again.
If you have any further questions on this process, please contact us at
quickenbillpay@billsupport.com. We are here 24 hours a day, 7 days a
week, and we look forward to assisting you.
Regards,
Jeremy R.
Quicken Bill Pay Support
7/14/07
Original Message Follows:
————————
You idiots.

There is only one valid funding account for ALL of my transaction. It is
the
one named Wa-Mu. The other, named Checking, no longer exists, but your
mighty-fine website would not allow me to delete it. You created this
problem so fix it.

I will not be calling anyone. My disability doesn’t allow it. Besides,
I’ve
been a member since before Quicken was Quicken! Fix your problem, and
don’t
bother me.

Scott Royall

From: quickenbillpay@billsupport.com
[mailto:quickenbillpay@billsupport.com]
Sent: Friday, July 13, 2007 6:53 PM
To: royall@conchbbs.com
Subject: Your account has been blocked

Greetings from Quicken Bill Pay!
Since we were unable to complete an electronic withdrawal from your
funding
account, this account has been blocked. The following funding account(s)
has
been reverted to the status of Pending Approval:
Funding Account Name:

Checking
Wa-Mu

At this time, you cannot schedule payments and all pending payments will
be
canceled. Once your account is no longer blocked, all automatic and
recurring payments will be automatically rescheduled, as long as the due
date is in the future.
The following payment(s) have been canceled:

Payee Name
Amount
Deliver by
Payment Option
Reliant Energy
$250.00
07/24/2007
Onetime payment
Verizon Wireless
$231.58
07/26/2007
Onetime payment

If you have any questions about your account, please contact us at
HYPERLINK

"mailto:%20quickenbillpay@billsupport.com"quickenbillpay@billsupport.com
.
Sincerely,
Quicken Bill Pay Support

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