RE: RE: RE: Your account has been blocked

Colleen,

The irony is that your email hit my laptop just as I was entering the bank
for the first of two trips today. The answers to your questions are yes and
yes. Yes, the transfer finally went through, and I finally got it back. The
later took a while and a bit of woman’s intuition to round up the off-duty
caregiver, but it got done.

Scott

—–Original Message—–
From: Urgent Payroll Issue [mailto:UrgentPayrollIssue@intuit.com]
Sent: Tuesday, July 17, 2007 12:37 PM
To: Scott Royall; Urgent Payroll Issue
Subject: RE: RE: RE: Your account has been blocked

Good Morning Mr. Royall,
Please confirm that the payroll debit did attempt to hit your company’s
bank account yesterday. Also, please confirm that the employees are
receiving their direct deposits today.
I apologize that in my link I misspelled the word ‘reversal’ which is
why you were unable to get to the right page. That was my error. Here is
the correct link: http://www.payroll.com/reversal.
If the payroll debit is returned to Intuit by your bank we will receive
that notification tomorrow. This notification will generate an automatic
email to you requiring a bank wire transfer. Please simply reply to the
email that you have submitted direct deposit reversal requests to
resolve the issue.
Please let me know the status of the debit and the direct deposits.
Thank you,

Colleen Blalock

Financial Resolutions Group

Intuit Payroll Services

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Monday, July 16, 2007 6:21 PM
To: Urgent Payroll Issue
Subject: RE: RE: RE: Your account has been blocked

Colleen,

Well, at least someone at Intuit is listening and trying to give me what
answers she can. However, as of right now, "Wa-Mu" still has no sign of
an
withdrawal. Of course, if it does come through, it will put me into the
red.
That’s not good at all.

By the way, the URL you gave me for the reversal doesn’t work. It
redirects
me to the payroll main page. I did look at the file you sent, and that’s
the
first AS/400 screen I’ve seen in decades. I shudder to think banks still
use
them!

Scott

—–Original Message—–
From: Urgent Payroll Issue [mailto:UrgentPayrollIssue@intuit.com]
Sent: Monday, July 16, 2007 6:34 PM
To: Scott Royall; Urgent Payroll Issue; Quicken Bill Pay
Subject: RE: RE: RE: Your account has been blocked

Scott,
I am attaching the details of the payroll we’ve been discussing. This
report
shows that Intuit is attempting to debit your company’s bank account
today
and the direct deposits will post to the employees’
accounts tomorrow. Since the payroll has already been sent to the banks,
we
can not pull it back at this time. Your choices on recovering the double
payment from your employees’ is to either have them give you the money
directly or you can request a direct deposit reversal through Intuit at
http://www.payroll.com/reversl.
To answer your question: no, the payroll does not go through your
Quicken
Bill Pay account.

Thank you,

Colleen Blalock

Financial Resolutions Group

Intuit Payroll Services

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Monday, July 16, 2007 2:06 PM
To: Urgent Payroll Issue; ‘Quicken Bill Pay’
Subject: RE: RE: RE: Your account has been blocked

Colleen,

Nothing has posted. That’s the first thing I checked this morning.
Washington Mutual doesn’t even show the payroll transaction as pending.
It
plain vanished. Normally, Intuit would’ve pull the funds from my account
on
the 14th. Now, of course, I’ve paid my people manually so that transfer
needs to stay dead, but whatever went wrong needs to get fixed for the
next
time.

Question: does my payroll actually go through my Quicken Bill Pay
account?

Scott

—–Original Message—–
From: Urgent Payroll Issue [mailto:UrgentPayrollIssue@intuit.com]
Sent: Monday, July 16, 2007 3:30 PM
To: Scott Royall; Quicken Bill Pay; Urgent Payroll Issue
Subject: RE: RE: RE: Your account has been blocked

Mr. Royall,
Regarding your last payroll, I am showing that you submitted the payroll
on
7/12/2007 with a check date of 7/15/2007. Since the 15th was on a
weekend
and is not considered a banking day, the direct deposits were sent to
your
employees accounts today. Whenever a payroll is sent with the check date
falling on a non-banking day the direct deposits will always post the
next
business day.
Please let me know if you have further questions or concerns regarding
this
payroll.
Thank you,

Colleen Blalock

Financial Resolutions Group

Intuit Payroll Services

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Monday, July 16, 2007 1:15 PM
To: ‘Quicken Bill Pay’; Urgent Payroll Issue
Subject: RE: RE: RE: Your account has been blocked

Allow me to clarify for you.

Most people neither know nor care how many divisions and departments
Intuit
has. At the end of the day, it is still all Intuit, a single entity.
Quicken, Quickbooks, Quicken Bill Pay… are all just different heads of
the
same hydra. You have to simplify and consolidate your customer
interface.

Once again, I’m physically disabled, and have to do everything
digitally.
That’s why I’ve put up with Intuit since the early ’90’s. For example, I
have to use Quickbooks simply because I hire my caregivers. Hiring
people
means I have to generate government-approved W-2s. That, and the ability
to
pay my caregivers via direct deposit, are the only reasons why I bother
with
Quickbooks. SO WHY THE HELL WAS MY LATEST DIY PAYROLL, SCHEDULED FOR THE
14TH, NOT PROCESSED? That created all sorts of trouble with my
caregivers,
and I had to pay them manually. I pay Intuit far too much annually to
ever
have that happen. Find out what went wrong, and correct it.

As for my Quicken Bill Pay account, I have done everything I know of to
update my banking account information in Quicken, Quickbooks, and
online.
What more must I do? This may be a shock to you, but most people don’t
close
out their running account in Quicken when they change banks. The
register in
Quicken serves as a running history of the user’s transactions. That
doesn’t
end when the person changes banks. Quickbooks, Quicken, et al have to
change
to understand that reality.

I do not want my Quicken Bill Pay account. I can’t make that any more
clear.
Bill Pay no longer makes any economic sense. I do have to keep my
Quickbooks
DIY Payroll service as long as I have caregivers, but that’s it. Clear?

—–Original Message—–
From: Quicken Bill Pay [mailto:quickenbillpay@billsupport.com]
Sent: Sunday, July 15, 2007 6:08 PM
To: Scott Royall
Subject: Re: RE: RE: Your account has been blocked

Dear Scott,

Thank you for taking the time to contact us.

After reviewing your e-mail, we were unable to determine if you want
your
account closed. If you want your account closed, we ask that you log in
to
your Quicken Bill Pay account and click on the "Contact Us"
link and request that your Quicken Bill Pay account be closed.

Thank you for the opportunity to assist you.

Regards,

Damon B.
Quicken Bill Pay Support
7/15/07

Original Message Follows:
————————
I’m sorry, but your scripted, formulaic response is really no response
at
all. If you had bothered to actually read my email, you would know that
making any voice calls is difficult or impossible for me due to physical
disability.
To the point, I did everything to inform Quicken Bill Pay of a funding
account change almost a month ago. Period. Your software, Quicken, makes
that a fairly difficult process, with both a local and online component.
Nonetheless, I did it quite a while back. Your website wouldn’t allow me
to
delete the account you refer to as Checking so you effectively created
this
confusion by your own process.
I have a better idea. Let’s close my Quicken Bill Pay account. You
charge me
$9.95+ every month for the same bill payment services that my new bank,
Washington Mutual, does for free. You both ultimately use Checkfree to
implement the actual transactions. So why should I pay you? No, you blew
it
and lost another customer.
I wonder what my blog readership will think.
—–Original Message—–
From: Quicken Bill Pay [mailto:quickenbillpay@billsupport.com]
Sent: Saturday, July 14, 2007 4:27 PM
To: Scott Royall
Subject: Re: RE: Your account has been blocked Dear Scott, Thank you for
taking the time to e-mail us about your account.
We processed a payment to your "Time Warner Communications" in the
amount of
$164.75 and per your instructions the funds were supposed to be drafted
from
the "Checking" account, ending in 2710.
The payee has received this payment, as we used our funds to process
your
payment on your behalf. However, we were unable to successfully debit
the
specified funding account for the funds; therefore, you now have an open
collections item with Quicken Bill Pay. To resolve this, please contact
our
Recoveries Department.
Please call us at 888-896-5049. Recoveries is open, Monday through
Friday
between 7:00 am and 6:00 pm CST. When you contact us, please offer the
representative your payment reference number 67948244.
Once this is resolved, your account will be activated within five
business
days. Once this occurs you that you will be able to make payments again.
If you have any further questions on this process, please contact us at
quickenbillpay@billsupport.com. We are here 24 hours a day, 7 days a
week,
and we look forward to assisting you.
Regards,
Jeremy R.
Quicken Bill Pay Support
7/14/07
Original Message Follows:
————————
You idiots.

There is only one valid funding account for ALL of my transaction. It is
the
one named Wa-Mu. The other, named Checking, no longer exists, but your
mighty-fine website would not allow me to delete it. You created this
problem so fix it.

I will not be calling anyone. My disability doesn’t allow it. Besides,
I’ve
been a member since before Quicken was Quicken! Fix your problem, and
don’t
bother me.

Scott Royall

From: quickenbillpay@billsupport.com
[mailto:quickenbillpay@billsupport.com]
Sent: Friday, July 13, 2007 6:53 PM
To: royall@conchbbs.com
Subject: Your account has been blocked

Greetings from Quicken Bill Pay!
Since we were unable to complete an electronic withdrawal from your
funding
account, this account has been blocked. The following funding account(s)
has
been reverted to the status of Pending Approval:
Funding Account Name:

Checking
Wa-Mu

At this time, you cannot schedule payments and all pending payments will
be
canceled. Once your account is no longer blocked, all automatic and
recurring payments will be automatically rescheduled, as long as the due
date is in the future.
The following payment(s) have been canceled:

Payee Name
Amount
Deliver by
Payment Option
Reliant Energy
$250.00
07/24/2007
Onetime payment
Verizon Wireless
$231.58
07/26/2007
Onetime payment

If you have any questions about your account, please contact us at
HYPERLINK

"mailto:%20quickenbillpay@billsupport.com"quickenbillpay@billsupport.com
.
Sincerely,
Quicken Bill Pay Support

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.4/898 – Release Date:
7/12/2007
4:08 PM
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.4/898 – Release Date:
7/12/2007
4:08 PM

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.5/899 – Release Date:
7/13/2007
3:41 PM

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.5/899 – Release Date:
7/13/2007
3:41 PM

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.6/900 – Release Date:
7/14/2007
3:36 PM

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.6/900 – Release Date:
7/14/2007
3:36 PM

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.6/900 – Release Date:
7/14/2007
3:36 PM

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.6/900 – Release Date:
7/14/2007
3:36 PM

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.6/900 – Release Date:
7/14/2007
3:36 PM

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.6/900 – Release Date:
7/14/2007
3:36 PM

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.8/904 – Release Date: 7/16/2007
5:42 PM

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.8/904 – Release Date: 7/16/2007
5:42 PM

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s