RE: Important information regarding your Electronic Bill Payment Account

yes, you are a scam because you’re trying to collect money Intuit got
immediately. Plus, I’ve repeated explained that any voice call isn’t really
an option for me due to physical disability.

Intuit incorrectly reported the funds uncollected because of a software
error. They incorrectly tried to debit a closed account and then immediately
debited the correct account. This happened because those were recurring
automatic payments stored on Intuit servers. Do they need me to come fix
their software for them? There is nothing more I can do at my end as their
great(?) software will not allow me to delete recurring transactions. That
means there will probably be more reported falsely to you as uncollected
before Quicken Bill Pay closes the account on August 3rd.

Meanwhile, this whole mess is duly being reported on my blog so every
uninformed email just makes Metavante and Intuit look worse and worse
publicly.

—–Original Message—–
From: Gelene.Grant@metavante.com [mailto:Gelene.Grant@metavante.com] On
Behalf Of Electronic.Bill.Payment.Recoveries@Metavante.com
Sent: Friday, July 20, 2007 7:25 AM
To: royall@conchbbs.com
Subject: RE: Important information regarding your Electronic Bill Payment
Account

Thank you for your response, we are the bill pay processing center for
Quicken, we are not a scam. Please contact Quicken Customer service at
877-486-8844. We have made these payments to your creditors, and are only
trying to collect our funds.

"Scott Royall"
<royall@conchbbs.
com> To
<Electronic.Bill.Payment.Recoveries
07/19/2007 12:06 @metavante.com>
PM cc

Subject
RE: Important information regarding
your Electronic Bill Payment
Account

Not true. Would you like to see the WaMu register entries? In what format?

From: lisa.luebke@metavante.com [mailto:lisa.luebke@metavante.com] On
Behalf Of Electronic.Bill.Payment.Recoveries@Metavante.com
Sent: Wednesday, July 18, 2007 3:32 PM
To: royall@conchbbs.com
Subject: RE: Important information regarding your Electronic Bill Payment
Account

Scott,

Your payments to Dell and Comcast were both sent to the payee. However, we
were unable to retrieve the funds from your checking account.

Thank you.

"Scott Royall"
<royall@conchbbs.com>

To
07/18/2007 02:55 PM <Electronic.Bill.Payment.Recoveries@met
avante.com>
cc

Subject
RE: Important information regarding
your Electronic Bill Payment Account

Stop scamming me. The payment went through.

From: Electronic.Bill.Payment.Recoveries@mstetavante.com
[mailto:Electronic.Bill.Payment.Recoveries@metavante.com]
Sent: Wednesday, July 18, 2007 9:37 AM
To: ROYALL@CONCHBBS.COM
Subject: Important information regarding your Electronic Bill Payment
Account

Dear SCOTT ROYALL

You requested your bill pay service through QUICKEN to send a payment to
COMCAST – HOUSTON 3 for $164.75. Unfortunately, we were unable to debit
the required funds from your designated funding account. As a courtesy
service to you we have covered the amount due to the payee and sent the
payment out on your behalf. Therefore, the amount we paid is now due to
our Electronic Payment Center. Please contact us as soon as possible at
(888) 896-5049 M-F, 7am to 6pm CST or respond by e-mail and use the
reference number of 10417148 when communicating with a representative.

Please Indicate which payment method you would like to use:
Redebit of your existing funding account
(provide date for debit)
Mail a Check or money order to Bill Payment Service.
Bill Pay Services
PO Box 3269
Milwaukee, WI 53201-3269

This document is not a secure document. We recommend you do not reply with
sensitive data, but contact us at
(888) 896-5049 M-F, 7am to 6pm CST, if you wish to use one of the below
options:

Redebit a different funding account
(provide date for debit and account information)

Charge Mastercard, Visa or debit card
-Provide the following:
*account number
*expiration date
*v-code
*date of the charge
*billing address on the account
Your bill payment account has been blocked from further use until payment
in full for the above amount is received. Refer to the reference number
when communicating to us verbally or in writing. Thank you for your prompt
attention to this matter.

Thank you,

Lisa Luebke
Payment Recovery Department

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.8/906 – Release Date: 7/17/2007
6:30 PM

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.8/906 – Release Date: 7/17/2007
6:30 PM

———————————————————————
This message contains confidential and proprietary information of the
sender, and is intended only for the person(s) to whom it is addressed.
Any use, distribution, copying or disclosure by any other person is
strictly prohibited. If you have received this message in error, please
notify the e-mail sender immediately, and delete the original message
without making a copy.
No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.8/906 – Release Date: 7/17/2007
6:30 PM

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.9/907 – Release Date: 7/18/2007
3:30 PM

———————————————————————
This message contains confidential and proprietary information of the
sender, and is intended only for the person(s) to whom it is addressed.
Any use, distribution, copying or disclosure by any other person is
strictly prohibited. If you have received this message in error, please
notify the e-mail sender immediately, and delete the original message
without making a copy.

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.10/908 – Release Date: 7/19/2007
6:10 PM

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.10/908 – Release Date: 7/19/2007
6:10 PM

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