RE: Important information regarding your Electronic Bill Payment Account

Mam, if Intuit is your owner or customer, then this is also your
problem.

 

In effect, you are trying to double-charge me on Intuit’s behalf.
Let’s take the Comcast charge just as one example. Below is what WaMu has
on that. Since WaMu DOES NOT CURRENTLY have my Comcast account number, they clearly
didn’t pay Comcast directly. The payment had to go via Quicken/Intuit. The
same applies to EVERY other debit on your record. Intuit successfully debited
my WaMu account in each case:

 

  

My Accounts

Transaction Details

Transaction Type:

Direct Debit

Account:

WAMU FREE CHECKING(TM)/******1160

Posting Date:

07/16/2007

Transaction Description:

MC-COMCAST OF HOUSTON 713-341-1000

Amount:

($75.75)

Confirmation Number:

1070716D 0MDGCYJLY6

 

 

© 2007 Washington Mutual, Inc. All Rights Reserved.
Services
Agreement
| Terms of Use
| Privacy
 

 

 

From:
Gelene.Grant@metavante.com [mailto:Gelene.Grant@metavante.com] On Behalf Of Electronic.Bill.Payment.Recoveries@Metavante.com
Sent: Friday, July 20, 2007 3:40 PM
To: royall@conchbbs.com
Subject: RE: Important information regarding your Electronic Bill
Payment Account

 

Thank you for
your response, again, we are only the processing center, which means we process
only payments sent to us for processing.  I apologize for your
inconvenience, however, we are not in the support area of Quicken.  We are
only trying to collect the debt owed to us.  You have received the benefit
of our payments to your creditors.  If a payment was made from your
current account and we also made payments, your accounts have been credited two
payments.  Again I apologize for any inconvenience this has caused you.

"Scott
Royall" <royall@conchbbs.com>

07/20/2007
03:14 PM

To

<Electronic.Bill.Payment.Recoveries@metavante.com>,
"’Quicken Bill Pay’" <quickenbillpay@billsupport.com>

cc

Subject

RE:
Important information regarding your Electronic Bill Payment Account

 

yes, you are a scam because you're trying to
collect money Intuit got

immediately. Plus, I've repeated explained that any voice call isn’t
really

an option for me due to physical disability.

Intuit incorrectly reported the funds uncollected because of a software
error. They incorrectly tried to debit a closed account and then
immediately

debited the correct account. This happened because those were recurring
automatic payments stored on Intuit servers. Do they need me to come fix
their software for them? There is nothing more I can do at my end as their
great(?) software will not allow me to delete recurring transactions. That
means there will probably be more reported falsely to you as uncollected
before Quicken Bill Pay closes the account on August 3rd.

Meanwhile, this whole mess is duly being reported on my blog so every
uninformed email just makes Metavante and Intuit look worse and worse
publicly.

-----Original Message-----
From: Gelene.Grant@metavante.com [mailto:Gelene.Grant@metavante.com] On
Behalf Of Electronic.Bill.Payment.Recoveries@Metavante.com
Sent: Friday, July 20, 2007 7:25 AM
To: royall@conchbbs.com
Subject: RE: Important information regarding your Electronic Bill Payment
Account

Thank you for your response, we are the bill pay processing center for
Quicken, we are not a scam.  Please contact Quicken Customer service
at

877-486-8844.  We have made these payments to your creditors, and are
only

trying to collect our funds.

                   
                     
                     
         

            "Scott Royall"  
                     
                     
 

            <royall@conchbbs.  
                     
                   

            com>      
                     
                     
    To

                   
                 
<Electronic.Bill.Payment.Recoveries

            07/19/2007 12:06    
     @metavante.com>          
         

            PM        
                     
                     
    cc

                   
                     
                     
         

                   
                     
                     
  Subject

                   
                  RE: Important
information regarding

                   
                  your Electronic
Bill Payment        

                   
                  Account  
                     
   

                   
                     
                     
         

                   
                     
                     
         

                   
                     
                     
         

                   
                     
                     
         

                   
                     
                     
         

                   
                     
                     
         

Not true. Would you like to see the WaMu register entries? In what format?

From: lisa.luebke@metavante.com [mailto:lisa.luebke@metavante.com] On
Behalf Of Electronic.Bill.Payment.Recoveries@Metavante.com
Sent: Wednesday, July 18, 2007 3:32 PM
To: royall@conchbbs.com
Subject: RE: Important information regarding your Electronic Bill Payment
Account

Scott,

Your payments to Dell and Comcast were both sent to the payee.
 However, we

were unable to retrieve the funds from your checking account.

Thank you.

                   
                     
                     
         

"Scott Royall"              
                     
                     
 

<royall@conchbbs.com>            
                     
                 

                   
                     
                     
         

                   
                     
                     
       To

07/18/2007 02:55 PM              
<Electronic.Bill.Payment.Recoveries@met

                   
              avante.com>    
                     
 

                   
                     
                     
       cc

                   
                     
                     
         

                   
                     
                     
  Subject

                   
              RE: Important information
regarding    

                   
              your Electronic Bill Payment
Account    

                   
                     
                     
         

                   
                     
                     
         

                   
                     
                     
         

                   
                     
                     
         

                   
                     
                     
         

                   
                     
                     
         

                   
                     
                     
         

                   
                     
                     
         

                   
                     
                     
         

                   
                     
                     
         

Stop scamming me. The payment went through.

From: Electronic.Bill.Payment.Recoveries@mstetavante.com
[mailto:Electronic.Bill.Payment.Recoveries@metavante.com]
Sent: Wednesday, July 18, 2007 9:37 AM
To: ROYALL@CONCHBBS.COM
Subject: Important information regarding your Electronic Bill Payment
Account

Dear SCOTT ROYALL

You requested your bill pay service through QUICKEN to send a payment to
COMCAST - HOUSTON 3 for $164.75.  Unfortunately, we were unable to
debit

the required funds from your designated funding account.  As a
courtesy

service to you we have covered the amount due to the payee and sent the
payment out on your behalf.  Therefore, the amount we paid is now due
to

our Electronic Payment Center.  Please contact us as soon as possible
at

(888) 896-5049 M-F, 7am to 6pm CST or respond by e-mail and use the
reference number of 10417148 when communicating with a representative.

Please Indicate which payment method you would like to use:
Redebit of your existing funding account
(provide date for debit)
     Mail a Check or money order to Bill Payment Service.
     Bill Pay Services
     PO Box 3269
     Milwaukee, WI  53201-3269

This document is not a secure document. We recommend you do not reply with
sensitive data, but contact us at
(888) 896-5049 M-F, 7am to 6pm CST, if you wish to use one of the below
options:

Redebit a different funding account
       (provide date for debit and account information)

Charge Mastercard, Visa or debit card
                   
   -Provide the following:

                   
                   *account
number

                   
                 
 *expiration date

                   
                   *v-code

                   
                   *date of
the charge

                   
                   *billing
address on the account

Your bill payment account has been blocked from further use until payment
in full for the above amount is received.  Refer to the reference
number

when communicating to us verbally or in writing.  Thank you for your
prompt

attention to this matter.

Thank you,

Lisa Luebke
Payment Recovery Department

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.8/906 - Release Date: 7/17/2007
6:30 PM

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Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.8/906 - Release Date: 7/17/2007
6:30 PM

---------------------------------------------------------------------
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Any use, distribution, copying or disclosure by any other person is
strictly prohibited.  If you have received this message in error,
please

notify the e-mail sender immediately, and delete the original message
without making a copy.
No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.8/906 - Release Date: 7/17/2007
6:30 PM

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.9/907 - Release Date: 7/18/2007
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---------------------------------------------------------------------
This message contains confidential and proprietary information of the
sender, and is intended only for the person(s) to whom it is addressed.
Any use, distribution, copying or disclosure by any other person is
strictly prohibited.  If you have received this message in error,
please

notify the e-mail sender immediately, and delete the original message
without making a copy.

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.10/908 - Release Date: 7/19/2007
6:10 PM

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.10/908 - Release Date: 7/19/2007
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———————————————————————
This message contains confidential and proprietary information of the sender,
and is intended only for the person(s) to whom it is addressed.  Any use,
distribution, copying or disclosure by any other person is strictly prohibited.
 If you have received this message in error, please notify the e-mail
sender immediately, and delete the original message without making a copy.

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.10/908 – Release Date: 7/19/2007 6:10
PM

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.10/908 – Release Date: 7/19/2007 6:10 PM

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