RE: RE: Important information regarding your Electronic Bill Payment Account

Ok, I shouldn’t have had to, but I think I found the root
cause of your problem. In the past several weeks, Metavante has sent numerous notices
to me regarding Quicken Bill Pay transactions that Intuit supposedly wasn’t
repaid for. Unfortunately, most of those notices proved to be plain wrong, with
Intuit debit transfers appearing in my new Washington Mutual account. This blizzard
of incorrect notices masked two apparently legitimate problems.

 

First, I can find no matching transaction in my WaMu register
reflecting your repayment of $150 to Dell. That means you just need to debit my
WaMu account for that amount. I cannot arbitrarily send it to you.

 

Second, it is difficult to tell with Comcast because their website
doesn’t reveal the account details, but it appears that they were overpaid.
That suggests a double payment. Again, Comcast ha this extra money, I do not.


The moral of this story is still the same. This entire mess happened because Intuit
persisted in using an old, invalid account despite my best efforts to get them
to use the new account. Therefore, I cannot accept responsibility for their mistake.
I’ve told you what to do in the two cases that still remain (and
therefore tacitly given my permission to do it), and that’s all I can do.

 

From:
Gelene.Grant@metavante.com [mailto:Gelene.Grant@metavante.com] On Behalf Of Electronic.Bill.Payment.Recoveries@Metavante.com
Sent: Monday, July 23, 2007 8:46 AM
To: royall@conchbbs.com
Subject: RE: RE: Important information regarding your Electronic Bill
Payment Account

 

Thank you for
your response, again we are only trying to collect a debt owed to us. As far a
your account being updated, again you will need to contact the Quicken Customer
service at 877-486-8844.  We are not a liberty to contact your creditors
regarding your account.

"Scott
Royall" <royall@conchbbs.com>

07/22/2007
03:34 PM

To

"’Quicken
Bill Pay’" <quickenbillpay@billsupport.com>,
<Electronic.Bill.Payment.Recoveries@metavante.com>

cc

Subject

RE:
RE: Important information regarding your Electronic Bill Payment Account

 

Well, that’s very interesting. It
happens that I do have to go to Washington

Mutual tomorrow. I'll show this email to them and see what they say. I
already know that WaMu didn’t have the information required to pay
those

charges directly. I also know those payments occurred at the times I told
Quicken to make them. That tells me your information is plain wrong. Yet, I
also strongly suspect that you won't believe any proof I may get from WaMu
so why am I bothering?

It's already on record that I informed your Quicken software both locally
and online of my new banking account info well before those transactions
occurred. I even tried to delete the old account but wasn’t allowed
to.

Hence, Intuit had no excuse for using the old and invalid bank account.
Moreover, the affected merchants do not show any double payments yet. The
fact remains, in any case, that Intuit did not follow this customer's
instructions so you cannot hold him, responsible. That's assuming that I
could even afford to correct your mistake. I can't, because I'm now reduced
to living on Social Security Disability.

if you are still convinced that Intuit has not been re-imbursed, all I can
suggest is to try getting your money back from the merchants you paid.
Sorry, but I can't afford to correct your errors for you. Please do not
waste your time with threats about things like my credit rating. Such
things

lose all meaning when you can't find anyone willing to hire you despite a
bachelor's degree and years of corporate information technology.

-----Original Message-----
From: Quicken Bill Pay [mailto:quickenbillpay@billsupport.com]
Sent: Sunday, July 22, 2007 10:13 AM
To: Scott Royall
Subject: Re: RE: Important information regarding your Electronic Bill
Payment Account

Dear Scott,

Firstly, your Quicken Bill Pay account is pending deactivation. After
reading your numerous e-mails, you mentioned there were debits from your
"Wa-Mu" funding account. These debits were not paid to Quicken
Bill Pay

since the funding account selected by you to pay DELL FINANCIAL SERVICE
and COMCAST - HOUSTON 3 was from "Checking", a closed account.
Please

verify with Washington Mutual who received the debits since it is not
Quicken Bill Pay.

As has been communicated before, as a courtesy service to you we have
covered the amount due to the payees and sent the payments out on your
behalf. Therefore, the amounts we paid are now due to Quicken Bill Pay.

Please contact us at Electronic.Bill.Payment.Recoveries@metavante.com
with reference numbers 67948244 and 68008405 with payment arrangements.

Regards,

John S.
Quicken Bill Pay Support
7/22/07

Original Message Follows:
------------------------
yes, you are a scam because you're trying to collect money Intuit got
immediately. Plus, I've repeated explained that any voice call isn't
really
an option for me due to physical disability.
Intuit incorrectly reported the funds uncollected because of a software
error. They incorrectly tried to debit a closed account and then
immediately
debited the correct account. This happened because those were recurring
automatic payments stored on Intuit servers. Do they need me to come fix
their software for them? There is nothing more I can do at my end as
their
great(?) software will not allow me to delete recurring transactions.
That
means there will probably be more reported falsely to you as uncollected
before Quicken Bill Pay closes the account on August 3rd.
Meanwhile, this whole mess is duly being reported on my blog so every
uninformed email just makes Metavante and Intuit look worse and worse
publicly.
-----Original Message-----
From: Gelene.Grant@metavante.com [mailto:Gelene.Grant@metavante.com] On
Behalf Of Electronic.Bill.Payment.Recoveries@Metavante.com
Sent: Friday, July 20, 2007 7:25 AM
To: royall@conchbbs.com
Subject: RE: Important information regarding your Electronic Bill
Payment
Account
Thank you for your response, we are the bill pay processing center for
Quicken, we are not a scam.  Please contact Quicken Customer service
at

877-486-8844.  We have made these payments to your creditors, and are
only
trying to collect our funds.

                   
                     
                     
       

            "Scott Royall"  
                     
                   

            <royall@conchbbs.  
                     
                 

            com>      
                     
                     
   

To
                   
                 

<Electronic.Bill.Payment.Recoveries
            07/19/2007 12:06    
     @metavante.com>          
       

            PM        
                     
                     
   

cc
                   
                     
                     
       

                   
                     
                     
 

Subject
                   
                  RE: Important
information

regarding
                   
                  your Electronic
Bill Payment    

                   
                  Account  
                     
 

                   
                     
                     
       

                   
                     
                     
       

                   
                     
                     
       

                   
                     
                     
       

                   
                     
                     
       

                   
                     
                     
       

Not true. Would you like to see the WaMu register entries? In what
format?
From: lisa.luebke@metavante.com [mailto:lisa.luebke@metavante.com] On
Behalf Of Electronic.Bill.Payment.Recoveries@Metavante.com
Sent: Wednesday, July 18, 2007 3:32 PM
To: royall@conchbbs.com
Subject: RE: Important information regarding your Electronic Bill
Payment
Account
Scott,
Your payments to Dell and Comcast were both sent to the payee.
 However,

we
were unable to retrieve the funds from your checking account.
Thank you.

                   
                     
                     
       

"Scott Royall"              
                     
                   

<royall@conchbbs.com>            
                     
               

                   
                     
                     
       

                   
                     
                     
       

To
07/18/2007 02:55 PM              
<Electronic.Bill.Payment.Recoveries@met
                   
              avante.com>    
                     

                   
                     
                     
       

cc
                   
                     
                     
       

                   
                     
                     
 

Subject
                   
              RE: Important information
regarding  

                   
              your Electronic Bill Payment
Account

                   
                     
                     
       

                   
                     
                     
       

                   
                     
                     
       

                   
                     
                     
       

                   
                     
                     
       

                   
                     
                     
       

                   
                     
                     
       

                   
                     
                     
       

                   
                     
                     
       

                   
                     
                     
       

Stop scamming me. The payment went through.
From: Electronic.Bill.Payment.Recoveries@mstetavante.com
[mailto:Electronic.Bill.Payment.Recoveries@metavante.com]
Sent: Wednesday, July 18, 2007 9:37 AM
To: ROYALL@CONCHBBS.COM
Subject: Important information regarding your Electronic Bill Payment
Account
Dear SCOTT ROYALL
You requested your bill pay service through QUICKEN to send a payment to
COMCAST - HOUSTON 3 for $164.75.  Unfortunately, we were unable to
debit

the required funds from your designated funding account.  As a
courtesy

service to you we have covered the amount due to the payee and sent the
payment out on your behalf.  Therefore, the amount we paid is now due
to

our Electronic Payment Center.  Please contact us as soon as possible
at

(888) 896-5049 M-F, 7am to 6pm CST or respond by e-mail and use the
reference number of 10417148 when communicating with a representative.
Please Indicate which payment method you would like to use:
Redebit of your existing funding account
(provide date for debit)
     Mail a Check or money order to Bill Payment Service.
     Bill Pay Services
     PO Box 3269
     Milwaukee, WI  53201-3269
This document is not a secure document. We recommend you do not reply
with
sensitive data, but contact us at
(888) 896-5049 M-F, 7am to 6pm CST, if you wish to use one of the below
options:
Redebit a different funding account
       (provide date for debit and account information)
Charge Mastercard, Visa or debit card
                   
   -Provide the following:

                   
                   *account
number

                   
                 
 *expiration date

                   
                   *v-code

                   
                   *date of
the charge

                   
                   *billing
address on the account

Your bill payment account has been blocked from further use until
payment
in full for the above amount is received.  Refer to the reference
number

when communicating to us verbally or in writing.  Thank you for your
prompt
attention to this matter.
Thank you,
Lisa Luebke
Payment Recovery Department
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6:30 PM
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and is intended only for the person(s) to whom it is addressed.  Any use,
distribution, copying or disclosure by any other person is strictly prohibited.
 If you have received this message in error, please notify the e-mail
sender immediately, and delete the original message without making a copy.

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