RE: RE: Important information regarding your Electronic Bill Payment Account

That’s never going to happen, because the mistake was Intuit’s,
not mine. In the case of Dell, I was not charged so I incur no hardship if that
money goes through you to Intuit. With Comcast, the bill was paid by me. If Intuit
also paid, they did so using the wrong bank account after being told corrected
information. How is that my fault? It isn’t, of course. Intuit wouldn’t
even let me cancel the transaction in advance so the entire payment was unauthorized.

 

From: Gelene.Grant@metavante.com
[mailto:Gelene.Grant@metavante.com] On Behalf Of Electronic.Bill.Payment.Recoveries@Metavante.com
Sent: Tuesday, July 24, 2007 7:09 AM
To: royall@conchbbs.com
Subject: RE: RE: Important information regarding your Electronic Bill Payment
Account

 

Thank you for
your response, we will debit the your correct account for the $150.00 paid to
Dell.   Again we are not at liberty to contact Comcast in regards to your
account. Please let us know when we can debit our funds paid on your behalf to
Comcast.  

"Scott
Royall" <royall@conchbbs.com>

07/23/2007
03:39 PM

To

<Electronic.Bill.Payment.Recoveries@metavante.com>,
"’Quicken Bill Pay’" <quickenbillpay@billsupport.com>

cc

Subject

RE:
RE: Important information regarding your Electronic Bill Payment Account

 

Ok,
I shouldn’t have had to, but I think I found the root cause of your
problem. In the past several weeks, Metavante has sent numerous notices to me
regarding Quicken Bill Pay transactions that Intuit supposedly wasn’t
repaid for. Unfortunately, most of those notices proved to be plain wrong, with
Intuit debit transfers appearing in my new Washington Mutual account. This
blizzard of incorrect notices masked two apparently legitimate problems.


 

First,
I can find no matching transaction in my WaMu register reflecting your
repayment of $150 to Dell. That means you just need to debit my WaMu account
for that amount. I cannot arbitrarily send it to you.

 

Second,
it is difficult to tell with Comcast because their website doesn’t reveal
the account details, but it appears that they were overpaid. That suggests a
double payment. Again, Comcast ha this extra money, I do not.


The moral of this story is still the same. This entire mess happened because
Intuit persisted in using an old, invalid account despite my best efforts to
get them to use the new account. Therefore, I cannot accept responsibility for
their mistake. I’ve told you what to do in the two cases that still
remain (and therefore tacitly given my permission to do it), and that’s
all I can do.

 

From:
Gelene.Grant@metavante.com [mailto:Gelene.Grant@metavante.com] On Behalf Of Electronic.Bill.Payment.Recoveries@Metavante.com
Sent:
Monday, July 23, 2007 8:46 AM
To:
royall@conchbbs.com
Subject:
RE: RE: Important information regarding your Electronic Bill
Payment Account

 

Thank you for your response, again we are only trying to collect a debt owed to
us. As far a your account being updated, again you will need to contact the
Quicken Customer service at 877-486-8844.  We are not a liberty to contact
your creditors regarding your account.

"Scott
Royall" <royall@conchbbs.com>

07/22/2007
03:34 PM

 

To

"’Quicken
Bill Pay’" <quickenbillpay@billsupport.com>,
<Electronic.Bill.Payment.Recoveries@metavante.com>

cc

Subject

RE:
RE: Important information regarding your Electronic Bill Payment Account

 

 


Well, that’s very interesting. It happens that I do have to go to
Washington
Mutual tomorrow. I’ll show this email to them and see what they say. I
already know that WaMu didn’t have the information required to pay those
charges directly. I also know those payments occurred at the times I told
Quicken to make them. That tells me your information is plain wrong. Yet, I
also strongly suspect that you won’t believe any proof I may get from WaMu
so why am I bothering?

It’s already on record that I informed your Quicken software both locally
and online of my new banking account info well before those transactions
occurred. I even tried to delete the old account but wasn’t allowed to.
Hence, Intuit had no excuse for using the old and invalid bank account.
Moreover, the affected merchants do not show any double payments yet. The
fact remains, in any case, that Intuit did not follow this customer’s
instructions so you cannot hold him, responsible. That’s assuming that I
could even afford to correct your mistake. I can’t, because I’m now reduced
to living on Social Security Disability.

if you are still convinced that Intuit has not been re-imbursed, all I can
suggest is to try getting your money back from the merchants you paid.
Sorry, but I can’t afford to correct your errors for you. Please do not
waste your time with threats about things like my credit rating. Such things
lose all meaning when you can’t find anyone willing to hire you despite a
bachelor’s degree and years of corporate information technology.

—–Original Message—–
From: Quicken Bill Pay [mailto:quickenbillpay@billsupport.com]
Sent: Sunday, July 22, 2007 10:13 AM
To: Scott Royall
Subject: Re: RE: Important information regarding your Electronic Bill
Payment Account

Dear Scott,

Firstly, your Quicken Bill Pay account is pending deactivation. After
reading your numerous e-mails, you mentioned there were debits from your
"Wa-Mu" funding account. These debits were not paid to Quicken Bill
Pay
since the funding account selected by you to pay DELL FINANCIAL SERVICE
and COMCAST – HOUSTON 3 was from "Checking", a closed account. Please

verify with Washington Mutual who received the debits since it is not
Quicken Bill Pay.

As has been communicated before, as a courtesy service to you we have
covered the amount due to the payees and sent the payments out on your
behalf. Therefore, the amounts we paid are now due to Quicken Bill Pay.

Please contact us at Electronic.Bill.Payment.Recoveries@metavante.com
with reference numbers 67948244 and 68008405 with payment arrangements.

Regards,

John S.
Quicken Bill Pay Support
7/22/07

Original Message Follows:
————————
yes, you are a scam because you’re trying to collect money Intuit got
immediately. Plus, I’ve repeated explained that any voice call isn’t
really
an option for me due to physical disability.
Intuit incorrectly reported the funds uncollected because of a software
error. They incorrectly tried to debit a closed account and then
immediately
debited the correct account. This happened because those were recurring
automatic payments stored on Intuit servers. Do they need me to come fix
their software for them? There is nothing more I can do at my end as
their
great(?) software will not allow me to delete recurring transactions.
That
means there will probably be more reported falsely to you as uncollected
before Quicken Bill Pay closes the account on August 3rd.
Meanwhile, this whole mess is duly being reported on my blog so every
uninformed email just makes Metavante and Intuit look worse and worse
publicly.
—–Original Message—–
From: Gelene.Grant@metavante.com [mailto:Gelene.Grant@metavante.com] On
Behalf Of Electronic.Bill.Payment.Recoveries@Metavante.com
Sent: Friday, July 20, 2007 7:25 AM
To: royall@conchbbs.com
Subject: RE: Important information regarding your Electronic Bill
Payment
Account
Thank you for your response, we are the bill pay processing center for
Quicken, we are not a scam.  Please contact Quicken Customer service at
877-486-8844.  We have made these payments to your creditors, and are
only
trying to collect our funds.

                     
                     
                     
   

           "Scott Royall"    
                     
                 

           <royall@conchbbs.    
                     
               

           com>        
                     
                     
 
To
                     
               
<Electronic.Bill.Payment.Recoveries
           07/19/2007 12:06      
   @metavante.com>            
     

           PM          
                     
                     
 
cc
                     
                     
                     
   

                     
                     
                     
Subject
                     
               RE: Important
information
regarding
                     
               your Electronic Bill
Payment    

                     
               Account    
                     

                     
                     
                     
   

                     
                     
                     
   

                     
                     
                     
   

                     
                     
                     
   

                     
                       
                     
 

                     
                     
                     
   

Not true. Would you like to see the WaMu register entries? In what
format?
From: lisa.luebke@metavante.com [mailto:lisa.luebke@metavante.com] On
Behalf Of Electronic.Bill.Payment.Recoveries@Metavante.com
Sent: Wednesday, July 18, 2007 3:32 PM
To: royall@conchbbs.com
Subject: RE: Important information regarding your Electronic Bill
Payment
Account
Scott,
Your payments to Dell and Comcast were both sent to the payee.  However,
we
were unable to retrieve the funds from your checking account.
Thank you.

                     
                     
                     
   

"Scott Royall"              
                     
                   

<royall@conchbbs.com>              
                     
             

                     
                     
                     
   

                     
                     
                     
   
To
07/18/2007 02:55 PM              
<Electronic.Bill.Payment.Recoveries@met
                     
           avante.com>      
                   

                     
                     
                     
   
cc
                     
                     
                     
   

                     
                     
                     
Subject
                     
           RE: Important information regarding
 

                     
           your Electronic Bill Payment Account

                     
                     
                     
   

                     
                     
                     
   

                     
                     
                     
   

                     
                     
                     
   

                     
                     
                     
   

                     
                     
                     
   

                     
                     
                     
   

                     
                     
                     
   

                     
                     
                     
   

                     
                     
                     
   

Stop scamming me. The payment went through.
From: Electronic.Bill.Payment.Recoveries@mstetavante.com
[mailto:Electronic.Bill.Payment.Recoveries@metavante.com]
Sent: Wednesday, July 18, 2007 9:37 AM
To: ROYALL@CONCHBBS.COM
Subject: Important information regarding your Electronic Bill Payment
Account
Dear SCOTT ROYALL
You requested your bill pay service through QUICKEN to send a payment to
COMCAST – HOUSTON 3 for $164.75.  Unfortunately, we were unable to debit
the required funds from your designated funding account.  As a courtesy
service to you we have covered the amount due to the payee and sent the
payment out on your behalf.  Therefore, the amount we paid is now due to
our Electronic Payment Center.  Please contact us as soon as possible at
(888) 896-5049 M-F, 7am to 6pm CST or respond by e-mail and use the
reference number of 10417148 when communicating with a representative.
Please Indicate which payment method you would like to use:
Redebit of your existing funding account
(provide date for debit)
    Mail a Check or money order to Bill Payment Service.
    Bill Pay Services
    PO Box 3269
    Milwaukee, WI  53201-3269
This document is not a secure document. We recommend you do not reply
with
sensitive data, but contact us at
(888) 896-5049 M-F, 7am to 6pm CST, if you wish to use one of the below
options:
Redebit a different funding account
      (provide date for debit and account information)
Charge Mastercard, Visa or debit card
                     
-Provide the following:
                     
                *account number
                     
                *expiration date
                     
                *v-code
                     
                *date of the charge
                     
                *billing address on the
account
Your bill payment account has been blocked from further use until
payment
in full for the above amount is received.  Refer to the reference number
when communicating to us verbally or in writing.  Thank you for your
prompt
attention to this matter.
Thank you,
Lisa Luebke
Payment Recovery Department
No virus found in this incoming message.
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distribution, copying or disclosure by any other person is strictly prohibited.
 If you have received this message in error, please notify the e-mail
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and is intended only for the person(s) to whom it is addressed.  Any use,
distribution, copying or disclosure by any other person is strictly prohibited.
 If you have received this message in error, please notify the e-mail
sender immediately, and delete the original message without making a copy.

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