FW: ticket #6228944

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Wednesday, July 25, 2007 8:32 PM
To: ‘Quicken Bill Pay’
Subject: ticket #6228944

Ok Jonathan B.,

Let’s go through this mess point-by-point.

First, you don’t actually have a recurring rule for Comcast at all, because
it didn’t take over the Houston market until 6/19/07. That’s roughly when I
had my last successful connection with Quicken Bill Pay. I think you
probably meant Time-Warner, which Comcast replaced. That’s a minor point,
but it does give you a big clue that I was going to cancel that rule. I
literally was going to have to.

Now, as you likely know, Quicken 2006 isn’t very good at keeping a log of
Bill Pay sessions. I’m aware of senderror.ini, and it indicates Quicken 2006
is keeping a log, but I have no idea what it’s called or where it’s stored.
Anyway, the point is that you don’t see a cancel request because I haven’t
had a successful Bill Session since approximately 6/25/07. I think I was
getting error OL-393-A. To my knowledge, you can delete accounts on the Bill
Pay website, but not recurring rules. So what was I supposed to do?

If you can tell me where to find the error log, I’d be happy to send it.

Scott

—–Original Message—–
From: Quicken Bill Pay [mailto:quickenbillpay@billsupport.com]
Sent: Wednesday, July 25, 2007 1:44 PM
To: Scott Royall
Subject: Re: FW: RE: Important information regarding your Electronic Bill
Payment Account

Dear Mr. Royall,

I have reviewed your account and verified the following. A payment was
made on your behalf to Comcast/Time Warner based on a recurring payment
rule that you had set up on your account. I show that this payment rule
has been in place since 10/11/2006. As we made this payment on your
behalf as requested we are simply sieeking to retrieve the funds that we
paid to them. I was unable to locate any request to cancel this payment
nor to change your funding account from which it was withdrawn prior to
7/13, after the payment was already sent. I do want to let you know for
your own information that if the funds are not retrieved shortly this
may impact your credit rating. In reviewing your recent correspondence,
I understand that you believe that we have already received the funds
for this payment. Unfortunately we do not have a record of this, but if
you can provide proof that we have received the funds for this we would
be happy to close this issue. You may fax the proof directly to me at
414-291-8446 and we will work to resolve this and close the issue. If
you wish for us to debit your Washington Mutual account for this payment
please let me know as well. If you wish to pursue this issue further I
ask that you email me and reference ticket number 6228944.

If you need further assistance, please contact us at
quickenbillpay@billsupport.com. We are here 24/7 to serve your bill
payment needs.

Regards,

Jonathan B.
Quicken Bill Pay Customer Relations Manager
7/25/07

Original Message Follows:
————————
Once again, this discussion bounces back to y’all. You already know I
cannot call you. You also know intuit made a mistake. The one
transaction
remaining in dispute is the payment to Comcast, and that one you never
should have paid at all. As noted below, Comcast recently took over
Houston
from Time-Warner. I tried to cancel the repeating transaction you had on
file for Time-Warner in plenty of time, but was denied because of
unrelated
problems with my Bill Pay account. I also wasn’t allowed to change the
transaction from debiting a dead bank account to using my current bank
account. So how is any of that and Intuit’s not being repaid my mistake?
Of
course it isn’t.

You need to acknowledge that I did all I could to prevent Intuit making
this mistake. Although my Bill Pay account is scheduled to close on
8/3/07,
Metavante is going to continue try to collect on this until you accept
responsibility and call them off.

Scott Royall

From: Gelene.Grant@metavante.com [mailto:Gelene.Grant@metavante.com] On
Behalf Of Electronic.Bill.Payment.Recoveries@Metavante.com
Sent: Tuesday, July 24, 2007 3:45 PM
To: royall@conchbbs.com
Subject: RE: RE: Important information regarding your Electronic Bill
Payment Account

Thank you again, please contact the customer service, in this case we
cannot
correct any mistakes made. We are only the bill pay processing center
and
is trying to collect a debt owed to us. Thank you have a nice day!!
"Scott Royall" <royall@conchbbs.com>
07/24/2007 03:24 PM
To
<Electronic.Bill.Payment.Recoveries@metavante.com>
cc

Subject
RE: RE: Important information regarding your Electronic Bill Payment
Account

Ms. Grant,

Companies are not immune to law and responsibility. Just as you would
rightfully demand that I make good any error I make, I am holding Intuit
responsible for their mistake. No reputable business tries to foist its
mistakes off on its customers. You are also mistaken if you believe I’m
getting anything back from Comcast. It appears like, at most, the
overage
will just be applied against next month’s full bill. Comcast just took
over
Houston from Time-Warner so what Intuit mistakenly paid was just a token
bill.

End of discussion. Have a great day.

Scott Royall
From: Gelene.Grant@metavante.com [mailto:Gelene.Grant@metavante.com] On
Behalf Of Electronic.Bill.Payment.Recoveries@Metavante.com
Sent: Tuesday, July 24, 2007 1:38 PM
To: royall@conchbbs.com
Subject: RE: RE: Important information regarding your Electronic Bill
Payment Account

Mr Scott, we have gone over this many times, again, fault will not
resolve
this. Mistakes do happen, however, you receive the benefit to your
Comcast
account. May I ask, should you get a free credit due to a mistake? Is
this
where you are going with this? If you do not intend to resolve this,
there
is no need for you to send any more emails placing blame, that’s not
going
to resolve the issue. We have receive several emails from you placing
blame, we are not to blame. We processed a payment, your creditor
receive
the payment, which again is a benefit to you. If you do not plan to
resolve
this matter, please discontinue the emails. Thank you,
"Scott Royall" <royall@conchbbs.com>
07/24/2007 01:13 PM

To
<Electronic.Bill.Payment.Recoveries@metavante.com>
cc

Subject
RE: RE: Important information regarding your Electronic Bill Payment
Account

That’s never going to happen, because the mistake was Intuit’s, not
mine. In
the case of Dell, I was not charged so I incur no hardship if that money
goes through you to Intuit. With Comcast, the bill was paid by me. If
Intuit
also paid, they did so using the wrong bank account after being told
corrected information. How is that my fault? It isn’t, of course. Intuit
wouldn’t even let me cancel the transaction in advance so the entire
payment
was unauthorized.

From: Gelene.Grant@metavante.com [mailto:Gelene.Grant@metavante.com] On
Behalf Of Electronic.Bill.Payment.Recoveries@Metavante.com
Sent: Tuesday, July 24, 2007 7:09 AM
To: royall@conchbbs.com
Subject: RE: RE: Important information regarding your Electronic Bill
Payment Account

Thank you for your response, we will debit the your correct account for
the
$150.00 paid to Dell. Again we are not at liberty to contact Comcast
in
regards to your account. Please let us know when we can debit our funds
paid
on your behalf to Comcast.
"Scott Royall" <royall@conchbbs.com>
07/23/2007 03:39 PM

To
<Electronic.Bill.Payment.Recoveries@metavante.com>, "’Quicken Bill Pay’"
<quickenbillpay@billsupport.com>
cc

Subject
RE: RE: Important information regarding your Electronic Bill Payment
Account

Ok, I shouldn’t have had to, but I think I found the root cause of your
problem. In the past several weeks, Metavante has sent numerous notices
to
me regarding Quicken Bill Pay transactions that Intuit supposedly wasn’t
repaid for. Unfortunately, most of those notices proved to be plain
wrong,
with Intuit debit transfers appearing in my new Washington Mutual
account.
This blizzard of incorrect notices masked two apparently legitimate
problems.
First, I can find no matching transaction in my WaMu register reflecting
your repayment of $150 to Dell. That means you just need to debit my
WaMu
account for that amount. I cannot arbitrarily send it to you.
Second, it is difficult to tell with Comcast because their website
doesn’t
reveal the account details, but it appears that they were overpaid. That
suggests a double payment. Again, Comcast ha this extra money, I do not.
The moral of this story is still the same. This entire mess happened
because
Intuit persisted in using an old, invalid account despite my best
efforts to
get them to use the new account. Therefore, I cannot accept
responsibility
for their mistake. I’ve told you what to do in the two cases that still
remain (and therefore tacitly given my permission to do it), and that’s
all
I can do.
From: Gelene.Grant@metavante.com [mailto:Gelene.Grant@metavante.com] On
Behalf Of Electronic.Bill.Payment.Recoveries@Metavante.com
Sent: Monday, July 23, 2007 8:46 AM
To: royall@conchbbs.com
Subject: RE: RE: Important information regarding your Electronic Bill
Payment Account
Thank you for your response, again we are only trying to collect a debt
owed
to us. As far a your account being updated, again you will need to
contact
the Quicken Customer service at 877-486-8844. We are not a liberty to
contact your creditors regarding your account.
"Scott Royall" <royall@conchbbs.com>
07/22/2007 03:34 PM

To
"’Quicken Bill Pay’" <quickenbillpay@billsupport.com>,
<Electronic.Bill.Payment.Recoveries@metavante.com>
cc

Subject
RE: RE: Important information regarding your Electronic Bill Payment
Account

Well, that’s very interesting. It happens that I do have to go to
Washington
Mutual tomorrow. I’ll show this email to them and see what they say. I
already know that WaMu didn’t have the information required to pay those
charges directly. I also know those payments occurred at the times I
told
Quicken to make them. That tells me your information is plain wrong.
Yet, I
also strongly suspect that you won’t believe any proof I may get from
WaMu
so why am I bothering?
It’s already on record that I informed your Quicken software both
locally
and online of my new banking account info well before those transactions
occurred. I even tried to delete the old account but wasn’t allowed to.
Hence, Intuit had no excuse for using the old and invalid bank account.
Moreover, the affected merchants do not show any double payments yet.
The
fact remains, in any case, that Intuit did not follow this customer’s
instructions so you cannot hold him, responsible. That’s assuming that I
could even afford to correct your mistake. I can’t, because I’m now
reduced
to living on Social Security Disability.
if you are still convinced that Intuit has not been re-imbursed, all I
can
suggest is to try getting your money back from the merchants you paid.
Sorry, but I can’t afford to correct your errors for you. Please do not
waste your time with threats about things like my credit rating. Such
things
lose all meaning when you can’t find anyone willing to hire you despite
a
bachelor’s degree and years of corporate information technology.
—–Original Message—–
From: Quicken Bill Pay [mailto:quickenbillpay@billsupport.com]
Sent: Sunday, July 22, 2007 10:13 AM
To: Scott Royall
Subject: Re: RE: Important information regarding your Electronic Bill
Payment Account
Dear Scott,
Firstly, your Quicken Bill Pay account is pending deactivation. After
reading your numerous e-mails, you mentioned there were debits from your
"Wa-Mu" funding account. These debits were not paid to Quicken Bill Pay
since the funding account selected by you to pay DELL FINANCIAL SERVICE
and COMCAST – HOUSTON 3 was from "Checking", a closed account. Please
verify with Washington Mutual who received the debits since it is not
Quicken Bill Pay.
As has been communicated before, as a courtesy service to you we have
covered the amount due to the payees and sent the payments out on your
behalf. Therefore, the amounts we paid are now due to Quicken Bill Pay.
Please contact us at Electronic.Bill.Payment.Recoveries@metavante.com
with reference numbers 67948244 and 68008405 with payment arrangements.
Regards,
John S.
Quicken Bill Pay Support
7/22/07
Original Message Follows:
————————
yes, you are a scam because you’re trying to collect money Intuit got
immediately. Plus, I’ve repeated explained that any voice call isn’t
really
an option for me due to physical disability.
Intuit incorrectly reported the funds uncollected because of a software
error. They incorrectly tried to debit a closed account and then
immediately
debited the correct account. This happened because those were recurring
automatic payments stored on Intuit servers. Do they need me to come fix
their software for them? There is nothing more I can do at my end as
their
great(?) software will not allow me to delete recurring transactions.
That
means there will probably be more reported falsely to you as uncollected
before Quicken Bill Pay closes the account on August 3rd.
Meanwhile, this whole mess is duly being reported on my blog so every
uninformed email just makes Metavante and Intuit look worse and worse
publicly.
—–Original Message—–
From: Gelene.Grant@metavante.com [mailto:Gelene.Grant@metavante.com] On
Behalf Of Electronic.Bill.Payment.Recoveries@Metavante.com
Sent: Friday, July 20, 2007 7:25 AM
To: royall@conchbbs.com
Subject: RE: Important information regarding your Electronic Bill
Payment
Account
Thank you for your response, we are the bill pay processing center for
Quicken, we are not a scam. Please contact Quicken Customer service at
877-486-8844. We have made these payments to your creditors, and are
only
trying to collect our funds.

"Scott Royall"
<royall@conchbbs.
com>
To

<Electronic.Bill.Payment.Recoveries
07/19/2007 12:06 @metavante.com>
PM
cc

Subject
RE: Important information
regarding
your Electronic Bill Payment
Account

Not true. Would you like to see the WaMu register entries? In what
format?
From: lisa.luebke@metavante.com [mailto:lisa.luebke@metavante.com] On
Behalf Of Electronic.Bill.Payment.Recoveries@Metavante.com
Sent: Wednesday, July 18, 2007 3:32 PM
To: royall@conchbbs.com
Subject: RE: Important information regarding your Electronic Bill
Payment
Account
Scott,
Your payments to Dell and Comcast were both sent to the payee. However,
we
were unable to retrieve the funds from your checking account.
Thank you.

"Scott Royall"
<royall@conchbbs.com>

To
07/18/2007 02:55 PM
<Electronic.Bill.Payment.Recoveries@met
avante.com>

cc

Subject
RE: Important information regarding
your Electronic Bill Payment Account

Stop scamming me. The payment went through.
From: Electronic.Bill.Payment.Recoveries@mstetavante.com
[mailto:Electronic.Bill.Payment.Recoveries@metavante.com]
Sent: Wednesday, July 18, 2007 9:37 AM
To: ROYALL@CONCHBBS.COM
Subject: Important information regarding your Electronic Bill Payment
Account
Dear SCOTT ROYALL
You requested your bill pay service through QUICKEN to send a payment to
COMCAST – HOUSTON 3 for $164.75. Unfortunately, we were unable to debit
the required funds from your designated funding account. As a courtesy
service to you we have covered the amount due to the payee and sent the
payment out on your behalf. Therefore, the amount we paid is now due to
our Electronic Payment Center. Please contact us as soon as possible at
(888) 896-5049 M-F, 7am to 6pm CST or respond by e-mail and use the
reference number of 10417148 when communicating with a representative.
Please Indicate which payment method you would like to use:
Redebit of your existing funding account
(provide date for debit)
Mail a Check or money order to Bill Payment Service.
Bill Pay Services
PO Box 3269
Milwaukee, WI 53201-3269
This document is not a secure document. We recommend you do not reply
with
sensitive data, but contact us at
(888) 896-5049 M-F, 7am to 6pm CST, if you wish to use one of the below
options:
Redebit a different funding account
(provide date for debit and account information)
Charge Mastercard, Visa or debit card
-Provide the following:
*account number
*expiration date
*v-code
*date of the charge
*billing address on the account
Your bill payment account has been blocked from further use until
payment
in full for the above amount is received. Refer to the reference number
when communicating to us verbally or in writing. Thank you for your
prompt
attention to this matter.
Thank you,
Lisa Luebke
Payment Recovery Department
No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.8/906 – Release Date:
7/17/2007
6:30 PM
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.8/906 – Release Date:
7/17/2007
6:30 PM
———————————————————————
This message contains confidential and proprietary information of the
sender, and is intended only for the person(s) to whom it is addressed.
Any use, distribution, copying or disclosure by any other person is
strictly prohibited. If you have received this message in error, please
notify the e-mail sender immediately, and delete the original message
without making a copy.
No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.8/906 – Release Date:
7/17/2007
6:30 PM
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.9/907 – Release Date:
7/18/2007
3:30 PM
———————————————————————
This message contains confidential and proprietary information of the
sender, and is intended only for the person(s) to whom it is addressed.
Any use, distribution, copying or disclosure by any other person is
strictly prohibited. If you have received this message in error, please
notify the e-mail sender immediately, and delete the original message
without making a copy.
No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.10/908 – Release Date:
7/19/2007
6:10 PM
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.10/908 – Release Date:
7/19/2007
6:10 PM
No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.12/910 – Release Date:
7/21/2007
3:52 PM
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.12/910 – Release Date:
7/21/2007
3:52 PM
———————————————————————
This message contains confidential and proprietary information of the
sender, and is intended only for the person(s) to whom it is addressed.
Any
use, distribution, copying or disclosure by any other person is strictly
prohibited. If you have received this message in error, please notify
the
e-mail sender immediately, and delete the original message without
making a
copy.
No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.14/912 – Release Date:
7/22/2007
7:02 PM
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.14/912 – Release Date:
7/22/2007
7:02 PM
———————————————————————
This message contains confidential and proprietary information of the
sender, and is intended only for the person(s) to whom it is addressed.
Any
use, distribution, copying or disclosure by any other person is strictly
prohibited. If you have received this message in error, please notify
the
e-mail sender immediately, and delete the original message without
making a
copy.
No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.17/915 – Release Date:
7/24/2007
1:50 PM
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.17/915 – Release Date:
7/24/2007
1:50 PM
———————————————————————
This message contains confidential and proprietary information of the
sender, and is intended only for the person(s) to whom it is addressed.
Any
use, distribution, copying or disclosure by any other person is strictly
prohibited. If you have received this message in error, please notify
the
e-mail sender immediately, and delete the original message without
making a
copy.
No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.17/915 – Release Date:
7/24/2007
1:50 PM

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.17/915 – Release Date:
7/24/2007
1:50 PM
———————————————————————
This message contains confidential and proprietary information of the
sender, and is intended only for the person(s) to whom it is addressed.
Any
use, distribution, copying or disclosure by any other person is strictly
prohibited. If you have received this message in error, please notify
the
e-mail sender immediately, and delete the original message without
making a
copy.
No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.17/915 – Release Date:
7/24/2007
1:50 PM
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.17/915 – Release Date:
7/24/2007
1:50 PM

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.19/917 – Release Date: 7/25/2007
1:16 AM

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.19/917 – Release Date: 7/25/2007
1:16 AM

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.19/917 – Release Date: 7/25/2007
1:16 AM

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s