RE: Dell: Update

Dell: Update

It’s
funny that you asked that question today, because something happened this
morning to remind me the new Velcro job does have its limits. One of my
caregivers was folding down the table, and it slipped from her hand.  Gravity
swung it down against its internal stop with a bang. Some time later, I noticed
the laptop had slid about an inch before the Velcro could overcome the
momentum. That’s not real comforting, as the table only fell a short distance.
A slightly longer drop would have Lilly whimpering on the floor.

 

Since you elected
to do a Roddy Mk II, I should ask you to turn off the internal cellular radio. It
works fine, hut telling Verizon I’m changing radios whenever I have to
swap laptops is quite annoying. While the PCIXpress slot is a real pain in the
nether regions, at least I can share my Verizon card.

 

From:
Richard_Bernier@Dell.com [mailto:Richard_Bernier@Dell.com]
Sent: Thursday, January 31, 2008 10:54 AM
To: royall@conchbbs.com
Subject: Dell: Update

 

Mr. Royall,

I am
providing you an update for the 1530 XPS.  I have an exchange in progress,
which will be shipped directly to me first. 
I will inspect it and
verify everything is working before I ship it to you.  I will switch the
hard drivers and the bottom plastic (Velcro).

That reminds
me, how is the Velcro holding up on Lilly?

Regards,

Richard Bernier
Online
Community Outreach Liaison

Dell Inc.
800-822-8965 Ext. 726-8859 | Richard_Bernier@dell.com

Doing good or needing improvement, either way you can contact my
manager
Jennifer_Lea_Hughes@dell.com

 

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9:29 AM

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How Lilly Fares

Richard,

 

Since you wanted to know how “Lilly,” my two-year-old
rebuilt M1710, was doing with her new Nvidia 7950 graphics upgrade, I decided
to really make her pant and then compare the performance with what I observed running
the older 7900. First, I loaded a full suite of the applications I usually live
with. That’s roughly 100 processes, including such squealers as Outlook
2007 and iTunes playing podcasts. That pushes the ambient CPU utilization
to  30%, making it easier to spot any contribution from the new graphics processor.

 

Next, I cranked up Race 07, a rather obsessive racing
simulator from a German concern called Simbin. I believe Simbin only does
racing sims, and they are typical of the German focus on detail—graphical,
and otherwise. Slow PCs need not even load their products, much less run them.

 

I ran Race 07 in a 1440×900 window with all graphical
effects enabled, compared to a 1024×768 window on the 7900. The performance was
equivalent. I did experience significant delays during disk I/O, but none
caused by graphics activity despite the increased pixel count. Lilly is running
Vista Ultimate in 1.5 GB of available memory. If and when funds allow, 4 GB would
really help her.

 

Scott

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RE: ADT Security Services 14536868

Gentlemen,

You clearly did not read my request. For I quite explicitly asked that you
contact me only via email due to my disability!

I have a GE Simon Three sold and installed by an ADT dealer in 2004. My ADT
account was active until 11/16/07. In late October, I contacted ADT because
the batteries in some of my sensors were failing. I was told that I would be
charged over $100 for someone to come change the batteries. I responded
that, under those terms, my only option would be to close the account. When
I contacted ADT again the next day, a different person said the information
I was previously given was plain wrong, that battery replacement was free,
and that I needn’t close the account. Why was it mysteriously closed for me?

I recently received a refund check for $116 from ADT, along with a letter
stating that my account had been closed. I had a caregiver call ADT, and a
salesman was dispatched the next day. Unfortunately, the meeting was a waste
of time. The salesman took great pains to tell me ADT could not "take over"
my Simon 3, essentially because it wasn’t on his chart. He tried to tell me
ADT couldn’t program my system or provide parts. This salesman could not
grasp that I needed neither, and I think he was intent on selling me a less
capable system for over $500. As it was, he made several inaccurate
statements about my system, such as claiming it lacks backup power. It
doesn’t.

The truth is that my environment renders moot most of the functionally of an
alarm system. Caregivers come and go, remotes get lost or broken, and you
certainly don’t want to give caregivers actual access codes. No, about the
only alarm function of any use to me is the automatic smoke detector. I have
two dogs, one being a service dog. That means that her monetary value is on
the order of one of your vans fully stocked. Consider that well. Yet, I am
now on a small fixed income, and $45/month for just monitoring the smoke
detector for the safety of my dogs is quite pricey. If you really expect
your customers to do that, your service needs to be as trouble-free and
helpful as possible.

You need to know that a copy of this email is appearing on my blog. That
says that your mishandling of my account is on the Internet for all to see.
ADT is effectively walking around in public with its pants down to its
ankles, you might want to pull them up by actually working with me to meet
my monitoring needs. I’ll provide you with my account number privately at
the appropriate time. What I request of you is that my account be
re-activated ASAP, and that someone come put fresh batteries in my Simon 3
smoke detector. I really don’t care if he removes the batteries from the
other sensors.

Scott Royall

> —–Original Message—–
> From: prduser@adt.com [mailto:prduser@adt.com]
> Sent: Tuesday, January 22, 2008 7:01 AM
> To: royall@conchbbs.com
> Subject: ADT Security Services 14536868
>
>
> Thank you again for your interest in ADT Security Services. Per your
request, we have
> been trying to reach you. Please call us at your earliest convenience at
800-238-3770.

Emailing: Invacare Arrow & Torque 2 Pole Motors & Gearboxes.htm

Invacare Arrow & Torque 2 Pole Motors & Gearboxes

Mom,

 

Lo and behold, Edmond now has motors for prices half that of
Invacare. I don’t technically need a set right now, but it’s not something
to be fresh out of.

 

Scott

 


Invacare
Arrow & Torque 2 Pole Motors & Gearboxes

Edmond Wheelchair Repair and Supply

2 pole motors and gearboxes for Invacare
Arrow and Torque powerchairs.

 

SPECIAL
NOTE:
All
rebuilt motors and gearboxes are subject to availability and require an
exchange. There will be a $100.00 deposit charged that will be refunded once
the old motor or gearbox is returned.

 

ARROW / TORQUE  2 Pole Motor ( 2
Brushes )

 

New
Gearbox, Right. Arrow / Torque.

Order 1039760. List price, $792.00___Our price, $712.80   SAVE 10%

New Gearbox, Left. Arrow / Torque.
Order 1039761. List price, $792.00___Our price, $712.80   SAVE 10%

Rebuilt
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Order GBX-I1039760. List price, $337.45___Our price, $303.70   SAVE 10%

Rebuilt Gearbox, Left. Arrow / Torque.
Order GBX-I1039761. List price, $337.45___Our price, $303.70   SAVE 10%

 

Rebuilt
Gearbox, Right. Arrow / Torque.

Order GBX-I1070460. List price, $337.45___Our price, $303.70   SAVE 10%

Rebuilt Gearbox, Left. Arrow / Torque.
Order GBX-I1070461. List price, $337.45___Our price, $303.70   SAVE 10%

Rebuilt
Motor. Right. Arrow / Torque.
Before 9-96
* Replaces Invacare 1039758 or 1039661.
Order MTR-I1039758. List price, $387.44___Our price, $348.69   SAVE 10%

Rebuilt Motor. Left. Arrow / Torque. Before 9-96
* Replaces Invacare 1039759 or 1039662.
Order MTR-I1039759. List price, $387.44___Our price, $348.69   SAVE 10%

 

Rebuilt
Motor. Right. Arrow / Torque.
After 8-96
Order MTR-I1064107. List price, $387.44___Our price, $348.69   SAVE 10%

Rebuilt Motor. Left. Arrow / Torque. After 8-96
Order MTR-I1064108. List price, $387.44___Our price, $348.69   SAVE 10%

Rebuilt Motor. Right. Arrow / Torque. After 8-96
Order MTR-I1070507. List price, $387.44___Our price, $348.69   SAVE 10%

Rebuilt Motor. Left. Arrow / Torque. After 8-96
Order MTR-I1070508. List price, $387.44___Our price, $348.69   SAVE 10%

 

                                           
ARROW HD 
2 Pole Motor ( 2
Brushes )

 

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Order GBX-I1070440. List price, $337.45___Our price, $303.70   SAVE 10%

 

Rebuilt Motor. Right. Arrow HD
Order MTR-I1070507. List price, $337.45___Our price, $303.70   SAVE 10%

Rebuilt Motor. Left. Arrow HD
Order MTR-I1070508. List price, $337.45___Our price, $303.70   SAVE 10%

 

 

 

Back to Invacare Electric Wheelchair Motors

05/25/2007

RE: Help

Actually, I must send my regards for a
useful suggestion. We found a good set of electronics at the very back of my
bone yard today, and used it to confirm there was a problem in the left motor. Ok,
off came the motor, and, while the help was on a smoking break, I grabbed the
motor by its hefty cable and hauled it up into my lap for a real look. Yep, one
of the connectors on the high-power side was badly melted. Unfortunately, I can’t
get under my chair to check the connectors on the controller side, but I am
mobile again on the same old electronics. I won’t have a chance to heat
things up in heavy use until tomorrow. Would your insurance allow you to sell
some of those little connectors to me?

 

By the way, I’m told I need shocks. Dare
I ask what Invacare charges for a set?

 


From: Scott Royall
[mailto:royall@conchbbs.com]
Sent: Tuesday, January 15, 2008
12:38 PM
To: ‘Matt Geiger’
Subject: RE: Help

 

Very true. I’ll double check.

 


From: Matt Geiger
[mailto:Matt@wheelchairshop.com]
Sent: Tuesday, January 15, 2008
11:10 AM
To: Scott Royall
Subject: Re: Help

 

Double
check the left motor. If it has any issues like the plug over heating or the motor
itself getting hot that can lead to a damaged controller. Like a power stage
failure. Good luck Scott. If you need anything let me know.

MATT GEIGER CRTS
THE WHEELCHAIRSHOP INC.
1332 UPLAND DR.
HOUSTON, TX. 77043
713-468-0696
713-468-1517 FAX

—– Original Message —–

From: Scott Royall

Sent: Monday, January
14, 2008 5:38 PM

Subject: RE: Help

 

Matt,

 

Thank you for taking the time to reply.
Your response confirms that I have chosen the right course of action in my
case. The course you describe is the way that the medical equipment business in
general handles such situations, and one dealer almost cannot deviate from the
“party line” and hope to be allowed to stay in business. I do
understand, and such treatment is a reasonable option for customers with plenty
of money and no scheduled obligations. However, the environment of the Internet
gives the inventive customer a few extra options.

 

In my case, one set of electronics is en
route, and a second Mk. IV A+ controller has been located for a rational price.
Certainly not the $1200 that Invacare demands for a RII “Retro.”
True, there aren’t any iron-clad warranties, but Invacare isn’t
offering much of a warranty on Mk. IV stuff either. Simple economics takes
over. For what Invacare wants, I can get two or three Mk. IV sets, have this
controller rebuilt by Edmond Electronics, and
get a rebuilt motor from a good Lubbock source if needs be.

 

By the way, both motors pass the simple
tests given in Invacare’s own service manual. Of course that’s
inconclusive, but the incident that led to the chair’s failure makes me
strongly suspect that the controller cooked its left drive circuit. I have long
felt that power chair joysticks should only work in close proximity to
specially encoded magnetic rings like those used by some cops to prevent their
own pistols from being fired by others. Through a freak string of events, the
chair became trapped against a wall, pinned by a piece of furniture pressing on
the joystick. I knew I couldn’t kill the power until I somehow freed the
joystick or the chair would never power up. That took a minute or two, and the
Mk. IV only checks its internal temperature when the joystick is neutral. See
what I’m saying?

 

Thank you for your prompt response, but
I’ll respectfully decline your offered appointment. I hope to be mobile
by then. I will keep you in mind, though, in case things don’t work out.

 

Scott

 

PS

 

I’ve never heard of Apria, but
I’ve met Lee.

                                                                                                                                                                                          


From: Matt Geiger
[mailto:Matt@wheelchairshop.com]
Sent: Monday, January 14, 2008
12:39 PM
To: Scott Royall
Subject: Re: Help

 

Scott, I
have 1-16-08 in the afternoon open. Can you be here at 3:00?

The problem
with the motor and the power stage are connected. At a bear minimum we need to
rebuild the controller and replace the bad motor. When you come in I can give
you a close estimate of cost and time frame for  this repair.
The time it takes for the rebuild is up to Invacare. I would guess that it
would cost around $1400.00 bucks. I just completed the same thing just before
Christmas for another customer. I do not have a MKVI controller that works. If
you intend to come to this appointment please confirm it asap.

FYI
Scott, I believe that these repairs could be covered by Medicare, however you
would have to go to another company that accepts the benefit. Apria would be a
good choice. Lee Shelton is more than capable of doing this type of repair.
Talk to you soon.

MATT GEIGER CRTS
THE WHEELCHAIRSHOP INC.
1332 UPLAND DR.
HOUSTON, TX. 77043
713-468-0696
713-468-1517 FAX

—– Original Message —–

From: Scott Royall

Sent: Saturday, January
12, 2008 12:37 AM

Subject: Help

 

Matt,

 

This will either make your day, or make you cringe. I need an
appointment with you or Paul ASAP after 11 a.m. next week. I’m
immobilized with a probable power stage failure, and a possible issue with the
left drive.

 

I know, you’re about to launch into a long spiel of things you
cannot do because of insurance limitations. Do us both a big favor and skip
that. I’m coming to you for diagnostics and options to get this
wheelchair running again. The electronics are Mark IV, and I know it’s a
huge temptation to try to sell me a new chair. Yet, remember that Medicare
benefit can only be used once, and it takes about 14 hours to make a new chair
useful to me. Your insurance company won’t let you help so all the burden
of getting a new chair to a point where it’s useful to me falls to my
people, and they’re out-of-town a lot.

 

Scott

FW: Help

 

 


From: Scott Royall
[mailto:royall@conchbbs.com]
Sent: Monday, January 14, 2008
5:38 PM
To: ‘Matt Geiger’
Subject: RE: Help

 

Matt,

 

Thank you for taking the time to reply.
Your response confirms that I have chosen the right course of action in my
case. The course you describe is the way that the medical equipment business in
general handles such situations, and one dealer almost cannot deviate from the
“party line” and hope to be allowed to stay in business. I do
understand, and such treatment is a reasonable option for customers with plenty
of money and no scheduled obligations. However, the environment of the Internet
gives the inventive customer a few extra options.

 

In my case, one set of electronics is en
route, and a second Mk. IV A+ controller has been located for a rational price.
Certainly not the $1200 that Invacare demands for a RII “Retro.”
True, there aren’t any iron-clad warranties, but Invacare isn’t
offering much of a warranty on Mk. IV stuff either. Simple economics takes
over. For what Invacare wants, I can get two or three Mk. IV sets, have this
controller rebuilt by Edmond Electronics, and
get a rebuilt motor from a good Lubbock source if needs be.

 

By the way, both motors pass the simple
tests given in Invacare’s own service manual. Of course that’s
inconclusive, but the incident that led to the chair’s failure makes me
strongly suspect that the controller cooked its left drive circuit. I have long
felt that power chair joysticks should only work in close proximity to
specially encoded magnetic rings like those used by some cops to prevent their
own pistols from being fired by others. Through a freak string of events, the
chair became trapped against a wall, pinned by a piece of furniture pressing on
the joystick. I knew I couldn’t kill the power until I somehow freed the
joystick or the chair would never power up. That took a minute or two, and the
Mk. IV only checks its internal temperature when the joystick is neutral. See
what I’m saying?

 

Thank you for your prompt response, but
I’ll respectfully decline your offered appointment. I hope to be mobile
by then. I will keep you in mind, though, in case things don’t work out.

 

Scott

 

PS

 

I’ve never heard of Apria, but
I’ve met Lee.

                                                                                                                                                                                          


From: Matt Geiger
[mailto:Matt@wheelchairshop.com]
Sent: Monday, January 14, 2008
12:39 PM
To: Scott Royall
Subject: Re: Help

 

Scott, I
have 1-16-08 in the afternoon open. Can you be here at 3:00?

The problem
with the motor and the power stage are connected. At a bear minimum we need to
rebuild the controller and replace the bad motor. When you come in I can give
you a close estimate of cost and time frame for  this repair.
The time it takes for the rebuild is up to Invacare. I would guess that it
would cost around $1400.00 bucks. I just completed the same thing just before
Christmas for another customer. I do not have a MKVI controller that works. If
you intend to come to this appointment please confirm it asap.

FYI
Scott, I believe that these repairs could be covered by Medicare, however you
would have to go to another company that accepts the benefit. Apria would be a
good choice. Lee Shelton is more than capable of doing this type of repair.
Talk to you soon.

MATT GEIGER CRTS
THE WHEELCHAIRSHOP INC.
1332 UPLAND DR.
HOUSTON, TX. 77043
713-468-0696
713-468-1517 FAX

—– Original Message —–

From: Scott Royall

Sent: Saturday, January
12, 2008 12:37 AM

Subject: Help

 

Matt,

 

This will either make your day, or make you cringe. I need an appointment
with you or Paul ASAP after 11 a.m. next week. I’m immobilized with a
probable power stage failure, and a possible issue with the left drive.

 

I know, you’re about to launch into a long spiel of things you
cannot do because of insurance limitations. Do us both a big favor and skip
that. I’m coming to you for diagnostics and options to get this
wheelchair running again. The electronics are Mark IV, and I know it’s a
huge temptation to try to sell me a new chair. Yet, remember that Medicare
benefit can only be used once, and it takes about 14 hours to make a new chair
useful to me. Your insurance company won’t let you help so all the burden
of getting a new chair to a point where it’s useful to me falls to my
people, and they’re out-of-town a lot.

 

Scott

RE: stuff

Hello Lee,

Interesting thoughts certainly, and I thank you for them. Contract work
would be the preference, if it wasn’t even more competitive than straight
employment. You might think that a customer would not care what a contractor
looks like, but most people focus on and frantically try to avoid anything
resembling risk. To them, anyone with an obvious disability is a risk, facts
notwithstanding.

Your thoughts on creating a specialized laptop for the Disabled are also
noble and well-reasoned. Too bad I cannot get very enthusiastic about it. To
me, this is the same fallacy that the rehab community in general falls into.
Much like the above, this is a situation where perception truly counts. A
potential customer or employer isn’t going to believe that an odd-looking
laptop can also allow its owner to do "real work." More to the point,
specialized mounting hardware pales in comparison to simple Velcro. Richard
Bernier of Dell is going to find out just how strong and versatile Velcro is
when I meet with him on Tuesday.

I regret that I don’t seem very positive in my response. I do still consider
myself a working man. However, I am compelled to acknowledge the reality
staring me down. At 51, I’d be unlikely to find work even if I was your
governor. So I’m searching for another sense of identity and purpose.

Scott

> —–Original Message—–
> From: Dr Pepper [mailto:grixit@grixit.org]
> Sent: Thursday, January 03, 2008 9:44 PM
> To: Scott Royall
> Subject: Re: stuff
>
> > Sure, I’m interested. "Listening" does no harm.
>
> Ok, let’s see:
>
> 1. Have you considered becoming a contractor and bidding for contracts
> instead of looking for a job? You have programming skills, experience
> handling people, and the patience and understanding to break complex
> subjects down to explain to laypeople. Plus you seem to have a lot of
> contacts.
>
> 2. After reading your back and forth with Dell, it occurs to me that the
> hardware issue is much broader than the software one. However many people
> there are that could use speech synthesis, there are far more who are in
> wheelchairs, mobility scooters, or actually bedridden for whom physical
> placement of a computer is critical. Perhaps you could advise Dell on the
> creation of a "mountable" variant to the laptop.
>
> A: Some kind of attachment method such as a recessed strap post or pull
out
> bracket
>
> B: IR or bluetooth external input devices available, like keyboards with
> extra large keys.
>
> C: Heavy duty multiposition locking hinges
>
> D: Adapters available for a wide variety of power sources.
>
> With the convenience of such a computer, people who could benefit from
your
> software might be more likely to get one. For that matter, maybe you could
> persuade Dell to offer it as a preinstall.
>
> Maybe you could get Microsoft on board too.
>
> 3. You could try marketing your program to places where more than one
person
> could use it. Like, say, that retirement village in San Antonio. Have one
> computer with the program available in a recreation room or library.
>
>
>
>
> —
> No virus found in this incoming message.
> Checked by AVG Free Edition.
> Version: 7.5.516 / Virus Database: 269.17.13/1207 – Release Date: 1/2/2008
11:29 AM