RE: Doug Brook’s Workshop HACD

Re: Doug Brook’s Workshop HACD

They are ignoring
you partly because you’re speaking Martian. At least, that is how it seems to
them. I sit here wondering how to condense a four-year Computer Science degree into
words you can relate to. Some say that programs are like recipes, they tell the
computer exactly what steps to take next. Almost no programs include the
instructions needed to uninstall them. Instead, the vendors include separate
programs to do the uninstalling, and those programs always ask something like, “are
you damned certain you want to uninstall?” So whatever is happening to you isn’t,
technically, a uninstall. Of course, that knowledge doesn’t help you much, huh?

 

Your IT people
are smoking hemp if they think uninstalled programs go into the Recycle Bin. That
never happens. Never. Why? The simple answer is that you can’t re-install programs
by restoring them from the Recycle Bin so there wouldn’t be any point in
putting them there.

 

One thing that
has bothered me about most “special” programs like on-screen keyboards is the quality
of the programming. They try to basically bully the computer into doing things
their way instead of taking proper advantage of the features a computer offers them
willingly. The difference is like using a pick-axe instead of a scalpel, and that’s
why you see access violations.

 

From: joyce abrahamson
[mailto:jabrahamson@optonline.net]
Sent: Friday, February 08, 2008 12:14 AM
To: Scott Royall
Subject: Re: Doug Brook’s Workshop HACD

 

Not only do we lose
files…..programs mysteriously uninstall.  The IT people at school claim
that this can’t happen.  I keep telling them it can…because it did.
  They are convinced my son is doing this.  I feel compelled to
prove them wrong so I can clear Brian’s name.   Yes, the computer is
part of a network at school….but not at home.  Funny you should say
"call home" because the way I described it to them is  it seems
like something on the computer is seeing the onscreen keyboard and viewing it
as an "alien" or a virus and shutting the computer down…taking a
few files with it.  Their contention is that, if that were the case, the
files would be in the recycle bin.  Problem is that the recycle bin is
always empty when we startup after this happens.  So, not only is Brian
uninstalling programs, he’s moving folders and short cuts to the recycle bin
and emptying it.  According the the school’s IT professionals that is the
only way this can happen.  Did I mention that Brian’s fine motor skills
are pretty limited?  

The magnitude of the problem is overwhelming.  Brian has used a Discover
keyboard for years.  
Before they blamed Brian they said it was Discover.  In December, they
switched to REACH.  We’ve got the same problem whether it’s Discover,
REACH or the on-screen keyboard that comes with windows.  At some point
they all disappear or uninstall.  Why is  it so difficult for them to
see this?  


9/17 - discover keyboard disappears
10/10 discover keyboard disappears
10/14 - discover keyboard disappears; co:writer icon disappears
10/16 co: writer uninstalls
10/23 - discover "backups" folder disappears from desktop
10/25 - discover disables itself
10/27 - discover disables itself
11/5 - All folders and shortcuts gone from destop
      discover uninstalls itslef
11/6 - all folders on desktop move to recycle bin.
12/10 - discover keyboards disappear
12/15 - computer shut down and he lost everything on the desktop and the
   discover program
12/18 discover keyboard stopped working;; folder disappeared - folder
deleted from flash drive

12/21 - REACH unInstalled
12/26 - REACH Unstalled - all folders and icons disappear from desktop.
       Spanish textbook gone.
1/3 - Computer shuts down REACH keyboard uninstalls, all files on the
desktop are gone

1/5  - Comuter shut itself down.  all files on the desktop
disappear

1/7 Computer shuts down, all files on desktop disappear REACH keyboard
uninstalls

1/8 Computer shuts down REACH keyboard uninstalls
1/10 Computer shuts down.  Reach uninstalls
1/13 REACH keyboard uninstalls we lose everything
1/14 Spanish  folder on the flashdrive disappears
1/20 calculator and REACH shortcuts disappear
1/23 - REACH and Spanish Texbook uninstall
1/24 - Kim comes in to install keyboards and there are parts of the program
 missing

1/29 - REACH uninstalls
1/30 - comes home with no computer
1/31 - comes home with no computer
2/1 - comes home with computer, our wireless printer was uninstalled by
school IT.  Recycle bin has been taken off the desktop and the computer
has been set to never shut down.  It goes to hibernate

2/2 - 2/5 - we don't use the school computer.  
2/6 - computer shut down when we open the spanish book.
2/7 - It takes 45 minutes for the computer to "resume windows".
 I'm typing in a name in the cc: section of e-mail and the computer
freezes.  I wait 1/2 hour and "force quit" the machine.  It
goes into "computer preparing to hibernate for 4 hours until I press and
hold the on button (like you said).

Everytime we have a problem with REACH there is an "access
violation" error message in the REACH bin folder.  The other one we
get is a Microsoft C++ exception; however, the computer never shuts down
 when we get this one.  Just when we get the "access
violation" and 42 pages of codes.  They are just blowing me off.
 It  can't be a coincidence that the access violation and the shut
down happen at the same time!!  

Thanks for listening to me vent.

Joyce

From: Scott Royall
<royall@conchbbs.com>
Date: Wed, 06 Feb 2008 20:44:49 -0600
To: ‘joyce abrahamson’ <jabrahamson@optonline.net>
Subject: RE: Doug Brook’s Workshop HACD

 

Joyce,

Let me guess. The screen that says the computer must reboot has a blue background,
right? Those screens are collectively known as the Blue Screen of Death (BSOD).
The fact that you lose files during these crashes tells me that the harddrive
is formatted using something called FAT32. That in itself is bad news. Your
school district needs to join at least the 20th century!

The fact that the crashes don¹t happen at school tells me something about what
may be going on. Are those computers part of a network at school? I suspect
that something on those computers is trying to ³call home² for some reason.
Crashing if you can¹t reach home is just piss-poor programming, but frankly I
find it consistent with the quality of AAC software. However, you said this
started last year (before REACH).

Scott

From: joyce abrahamson [mailto:jabrahamson@optonline.net]
Sent: Tuesday, February 05, 2008 11:58 PM
To: Scott Royall
Subject: Re: Doug Brook’s Workshop HACD

Scott,
I would install it on our home Dell.  So far we haven’t had any problems
with that computer.  I didn’t want to install it on our home Dell last
year because we were having so many problems with the school issued Sony that I
just sent the Dell in.  This year….the school switched him to a Dell.
 There are four computers with his programs plus all the other school stuff.
 Programs have uninstalled on all four of them!!  The IT people said
the same thing as you  did….programs don’t just uninstall themselves.
 Desktop will be completely wiped out!  The only thing left is an
empty recycle bin.  Their theory is that Brian is doing this on purpose so
he doesn’t have to do the work.  I’ve seen it happen.  The computer
gives a message that it has encountered a problem and needs to shut down.
 When we restart…..you never know what’s going to be left!!
  So the solution now is to take the recycle bin off the desktop and
to set the computer so that it can never shut down…it just hibernates.
 I don’t think it’s working.  I just checked his computer and four of
 the programs he would  normally use are asking for the installation
CD.  I don’t think that is a good sign!!   They’ve run all sorts
of virus scans and the computers come up clean.  I still think there is a
conflict between REACH and something on his school computer.  Every time
we have a problem REACH creates an error log in the bin folder.  When we
lose programs and desktops…there is always an "access violation" in
that folder at the same time the computer shuts down.  I don’t think that
is a coincidence.    

The really spooky thing is that it  only happens at home.  Never at
school.   That’s why they think he is doing it on purpose.  I
know my son and I would bet my life on it that he is not doing it.
  We finally had to send a letter telling them to stop blaming him
and bring in some outside help or the next letter was coming from an attorney.
 

I’ve been blabbing waiting for Brian’s e-mail to come in with the chemistry
word document.  It’s been 45 minutes and still not here.  I wonder if
they blocked his outgoing e-mail or  if my server is slow.  I’ll try
and send it to you from his e-mail account.  It will be from
littlebr@pascack.k12.nj.us

Thanks for listening to me bitch.  

Joyce

From: Scott Royall <royall@conchbbs.com>
Date: Tue, 05 Feb 2008 21:50:44 -0600
To: ‘joyce abrahamson’ <jabrahamson@optonline.net>
Cc: Mom <lourez_bullock@sbcglobal.net>
Subject: RE: Doug Brook’s Workshop HACD

An installer is a program that installs the program you really want. Its often
called setup.exe. thats right, programs dont install themselves; installation
is a specialty. Thats why the problem with Brians computer is so baffling.
Programs literally dont know about installing and uninstalling themselves.
What I think you meant is that files were disappearing,, and a number of things
could cause that. Now you can see another reason why Im in no immediate rush
to put Xpress-It on that computer. You dont need another bad experience, and
viruses are a real possibility. If you like Xpress-It after hearing it, well
figure out what the next step should be.

From: joyce abrahamson [mailto:jabrahamson@optonline.net]
Sent: Tuesday, February 05, 2008 4:08 PM
To: Scott Royall
Subject: Re: Doug Brook’s Workshop HACD

I’m not sure what an installer is.  How much does it cost?

Joyce

From: Scott Royall <royall@conchbbs.com>
Date: Tue, 05 Feb 2008 15:35:19 -0600
To: ‘joyce abrahamson’ <jabrahamson@optonline.net>
Cc: Richard_Bernier@Dell.com, Mom <lourez_bullock@sbcglobal.net>
Subject: RE: Doug Brook’s Workshop HACD

Yeah, that means the most sense, and it will let you hear Xpress-It for
yourself. I?m currently trying to build a package of the version of Xpress-It I
actually use, but my ancient installer is crapping out. I might have to scrape
up the money for a modern one, and change Xpress-It to simplify installation.
Those would be wise moves, but they will delay the next release.

Richard, send Roddy home after installing the enclosed photo as her new
wallpaper 1Ž2face.Š

From: joyce abrahamson [mailto:jabrahamson@optonline.net]
Sent: Tuesday, February 05, 2008 2:40 PM
To: Scott Royall
Subject: Re: Doug Brook’s Workshop HACD

Scott,
I just got back in .  I think I might have been asking too much for it to
be done for his presentation this week.  I do apologize for that.
   Brian is at PT right now and I don’t have his computer.
 I’ll convert his audio presentation to a word document when he gets back
and e-mail it to you.  I think your idea of using an MP3 is great.
   The installed voices in WYNN really stink.  It sounds
like a robot speaking.  It’s very difficult to understand.  

This seems to be the year for oral presentations.  He’s got at least 2
 or 3 a marking period.  Maybe we’ll shoot for the next one.

Joyce

From: Scott Royall <royall@conchbbs.com>
Date: Tue, 05 Feb 2008 13:42:28 -0600
To: Richard_Bernier@Dell.com, jabrahamson@optonline.net
Subject: RE: Doug Brook’s Workshop HACD

Unfortunately, Joyce?s window of opportunity is about to close on her. If I
don?t hear from her today, there won?t be enough time left to meet her
deadline. I want to help her, but not even  Roddy has warp drives. Timing
is everything.

From: Richard_Bernier@Dell.com [mailto:Richard_Bernier@Dell.com]
Sent: Tuesday, February 05, 2008 9:43 AM
To: royall@conchbbs.com; jabrahamson@optonline.net
Subject: RE: Doug Brook’s Workshop HACD

Understood!  Roddy is looking really good.  I just need to place
Velcro on the bottom and it is ready to go where you need it to.

Best regards,
Richard Bernier
Online Community Outreach Liaison
Dell Inc.
800-822-8965 Ext. 726-8859 | Richard_Bernier@dell.com
Doing good or needing improvement, either way you can contact my manager
Jennifer_Lea_Hughes@dell.com


From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Monday, February 04, 2008 10:39 PM
To: ‘joyce abrahamson’
Cc: Bernier, Richard
Subject: RE: Doug Brook’s Workshop HACD

Joyce,

While I love a challenge, this one might be too lovable for even me. The killer
is the deadline of 1Z2this week.S Even if you had Xpress It up and running
right now, Brian would still need a day or so to familiarize himself and
customize the voice to his taste. After all, the beauty of Xpress It is that it
is so customizable.

I won?t tell you there?s no way of making the deadline, but I must be honest
and say it?s a Mars trip on a shoestring budgetÐnot bloody likely. Still, I?m
wringing ideas from my brain, and a few show some signs of life. For example, I
can record Brian?s audio presentation for him as a MP3. Please give me a number
where I can call you and discuss options. If nothing else, I want you to hear
Xpress It for yourself.

Oh, and Richard, this is a stand-by alert for ‘Roddy.S There?s a slim chance
of scrambling 1Z2herS up to NJ on a mercy mission. Stay tuned. J

Scott

From: joyce abrahamson [mailto:jabrahamson@optonline.net]
Sent: Monday, February 04, 2008 8:55 PM
To: Scott Royall
Subject: Re: Doug Brook’s Workshop HACD

Scott,
Hi…it’s Joyce.  I know, it’s been a while.  We’ve  had some
tough times.  Computer problems since the beginning of high school.
  Last year he was using a Sony laptop and we thought that might be
the problem.  This year we are using a Dell and still the same problems.
  Brian still uses an on-screen keyboard. We were using Discover and
thought that may be the problem.  Then the school switched to a REACH
keyboard and it got worse.  Programs are uninstalling themselves.
 Icons and folders are just deleted from the desktop.  Obviously,
there is a conflict somewhere only problem is that the tech people at school
can’t figure it out so they are saying Brian is doing it  this purpose.
 Definitely not so.  But that is not the reason for my e-mail.
 Brian is doing power point presentation in chemistry this week.
  He has a separate verbal presentation to go along with it.
 Currently, it’s in WYNN.  The speech in WYNN is terrible.  I’d
like to try "Express-it" for the presentation.  The students and
teachers have heard his presentations in WYNN.  If Express-It is as good
as  you say….they will be blown away by the difference.  You will
recall that I tried to download the program a year ago and had some difficulty.
 I would download it to our  home computer and he would present with
two computers  side by side….one with the power point presentation and
the other with the verbal presentation.

Thanks,
Joyce

From: Scott Royall <royall@conchbbs.com>
Date: Mon, 04 Feb 2008 20:33:35 -0600
To: ‘Clarice Nelson’ <claricen@hotmail.com>
Cc: amstand@esc4.net
Subject: RE: Doug Brook’s Workshop HACD

Clarice,

I?m glad to know that I?m not forgotten yet. That does count for something, I?m
just not certain what. My situation continues to be quite frustrating. Here I
sit with an AAC solution that not only works, it does things no other AAC
software does. I am now an amateur radio operator, and I use my solution to
actually talk over the air. Nobody else is doing that so far.

One response I often get from SLPs is, 1Z2that works for you, but everybody is
different.S Guys, that?s a truism. Of course everybody is different, but we
aren?t that different. I?ve met several people who could benefit from I have if
they could get access to it. Access largely relates to funding availability,
and funding is largely tied to recommendations.

Don?t get me wrong, I?m not merely ragging on SLPs. I do understand the
pressures they face to stick with the established options. Your brief notes
sort of hint at one big reason: SLPs are notoriously overworked. And, if you
have anything to do with technology, you?re virtually drowning in work. Looking
at new products takes time bosses don?t want SLPs spending. As one of my
competitors put it at TATN ?07, it?s all about having an big advertizing
budget. Vendors are already focusing on maintaining their relationships with
managers. Short of someone dumping a ton of cash on me, I?m having real trouble
finding a way over that hurdle. I can?t resist pointing out, however, that
reality gives lie to the 1Z2everybody is differentS reasoning. Unfortunately,
the reality also keeps people like me from pursuing further innovations.

And so it goes.

Scott

From: Clarice Nelson [mailto:claricen@hotmail.com]
Sent: Sunday, February 03, 2008 5:04 PM
To: Scott Royall; Michelle Mekky
Subject: RE: Doug Brook’s Workshop HACD

Good Afternoon Scott
Sorry about not being able to get back with you in time. My colleagues said
they and not had the chance to get in contact with you either…I’m send this
message to Michelle as well so you can ask her what ever you’d like…
I apologize, just know that I haven’t forgotten about you… -Clarice


From: royall@conchbbs.com
To: claricen@hotmail.com
Subject: RE: Doug Brook’s Workshop HACD
Date: Wed, 30 Jan 2008 21:54:37 -0600
Clarice,

I did find the date. I just can?t come up with $150 by this Saturday. I needed
more time, unfortunately.

Scott

From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Wednesday, January 30, 2008 9:18 PM
To: ‘Scott Royall’; ‘Clarice Nelson’
Subject: RE: Doug Brook’s Workshop HACD

Clarice,

I need the date of this event?

From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Sunday, January 27, 2008 4:22 PM
To: ‘Clarice Nelson’
Subject: RE: Doug Brook’s Workshop HACD

Clarice,

When is this?

Scott

From: Clarice Nelson [mailto:claricen@hotmail.com]
Sent: Sunday, January 27, 2008 3:33 PM
To: Scott Royall
Subject: FW: Doug Brook’s Workshop HACD

Hi Scott,
Long time, I know…
My people should contact you or you can contact them…
Sorry about the late notice…
Clarice


From: nbewley@parishschool.org
Subject: Doug Brook’s Workshop HACD
Date: Mon, 21 Jan 2008 18:18:42 -0600

"AAC Evidence-Based Decisions:  Optimizing Outcomes Across the
Lifespan"

Our presenter is Katya Hill, PhD, CCC-SLP.  Katya is an Associate
Professor at the University of Pittsburgh.  She is the executive director
and Co-founder of the AAC Institute in Edinboro, Pennsylvania.  She is
also a delegate to the United Nations Global Alliance for Information and
Communication Technologies and Development.

Please plan to join us.  Brochure is attached.


Helping your favorite cause is as easy as instant messaging. You IM, we give.
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