RE: DONALD ROYALL (WDRUA)

Amelia,

 

A couple of
issues:

 

1.      If those plates indeed read “WDRUA,”
they are useless to me. I requested (and was granted) “W5RUA.” I
have the printed receipt as proof. That is an Amateur Radio callsign, and you
can look it up at FCC.GOV or QRZ.COM.

2.      I am disabled, and texasonline.com mentioned
nothing about picking up the plates. (I was charged $40, and the plates should
come to me at that price!) I could redirect the plates to Clay Road, and have my
driver collect them.  However, nobody has monetary authority on my
behalf. I am disabled, not a vegetable.

 

I request that
you please re-check those plates. If they do not read “W5RUA,” they
are worthless and you need to follow whatever procedure you have for telling Austin
they royally screwed up (pun notwithstanding). Can you do that for me?

 

D. Scott Royall
(W5RUA)

 

From: White-Petterway,
Amelia (Tax Office) [mailto:Amelia.White@tax.hctx.net]
Sent: Thursday, April 30, 2009 10:25
To: royall@conchbbs.com
Subject: DONALD ROYALL (WDRUA)

 

Special plates have arrived, please visit our website at www.tax.co.harris,tx.us

to find a location close to you. Plates are now located at
the DOWNTOWN

LOCATION, but can be forwarded to a different location.
Please bring current

proof of insurance and registration information when picking
up plates. An

additional fee may be charged (Additional fees may include
exchange fees are

or pro-rated registration fees). Forms of payment are cash,
check or moneyorder

 

AMELIA
PETTERWAY

 

SPECIAL
PLATES

OFFICE
OF
LEO
VASQUEZ

HARRIS
COUNTY TAX ASSESSOR-COLLECTOR

OFFICE:
(713) 368-2720

FAX:      
(713) 368-2729

EMAIL:
AMELIA.WHITE@HCTX.NET

 

 

 

 

 

FW: Checks

 

 

From: Scott Royall
[mailto:royall@conchbbs.com]
Sent: Thursday, April 16, 2009 15:50
To: Diana S Andrusyshyn
Cc: ‘ccarswell@metlife.com’; ‘rgrosner@metlife.com’
Subject: Checks

 

Diana,

 

Why was
last week’s reimbursement payment “not authorized?” I know you were doing my
annual review last week, and I’m familiar enough with MetLife LTC procedures to
guess what happened. You temporarily suspended my account while waiting for my
response, but then failed to release it when I replied a few hours later. Am I
correct, or very close to it? I truly wish you knew the damage you have done.

 

Colleen
has had it drilled into her that these checks are a matter of survival for me.
They are reimbursements for caregiver costs I already incurred, and I don’t
have a lot of money to “front” for MetLife. I was supposed to leave tomorrow on
an overnight trip planned for 18 months, but I had to cancel because you
withheld payment. To say that I am disappointed and angry is putting things
mildly!

 

I want
you off my account ASAP. Let’s be very clear about that. You have caused me
unforgivable harm. However, I am quite aware that a replacement will need time
to come online, and I expect you to work with me honorably in the interim. What
is the active status of my account (though, this being an insurance company,
I’m sure you call them policies, but WHATEVER)? If you still need additional
information from me, it is incumbent upon you to request it. I have responded
to your inquiries within hours.

 

Oh, and
yes, I do expect payments held to be released forthwith.

 

Scott
Royall

RE: Of Mice and Men

Yeah, ok. As I see it, there are at least two ways in which Dell
could deal with this. One way with Alps’ cooperation, the other not. Either
way, something needs to change.

 

From: Richard_Bernier@Dell.com
[mailto:Richard_Bernier@Dell.com]
Sent: Friday, April 10, 2009 12:34
To: royall@conchbbs.com
Subject: RE: Of Mice and Men

 

I have forwarded the information
you provided.  My college will reply, but I do not expect an answer till
mid next week.  I will keep you updated.

 

Thanks again,

 

Richard Bernier
Dell Social Media Group

Dell Inc.
800-822-8965 Ext. 726-8859 | Richard_Bernier@dell.com
Got twitter? You can
contact me right now.

Read my blogs at Direct2Dell

Doing good or needing
improvement, either way you can contact my manager
geoffrey_knox@dell.com

 

From: Scott Royall
[mailto:royall@conchbbs.com]
Sent: Wednesday, April 08, 2009 9:54 PM
To: Bernier, Richard
Subject: Of Mice and Men

 

So the
Alps touchpad in my M1530 doesn’t act right in certain games if I have its
add-in driver running. Big deal, right? Well actually, yeah, because it also
affects Windows features for accessibility for disabled people. I’m
talking about Drag-Lock, which I’ve mentioned to you before.

 

Drag-Lock
is an absolute necessity for any one-handed person who’s interacting with a
graphical interface. In Windows, it is an option to have the left mouse button
"lock" if held down for a second. This allows the user to drag things
around the screen without holding the mouse button down. Unfortunately, the first
thing the Alps add-in driver does at start-up is to turn off Drag-Lock. I must
manually go into the Control Panel’s mouse applet to turn it back on. Not
acceptable, Rich.

 

What
makes this situation more important now is that, as you know, I’m beginning the
process of selecting my next primary laptop. At this moment, any candidate
laptop with an Alps touchpad would be immediately disqualified because of this
problem. something tells me that the M1730 could be the only laptop Dell still
makes with a Synaptic touchpad, and that model is simply too power-hungry.
However, the good news is that I don’t intend to complete a purchase until
Windows 7 is released, and the current industry buzz puts that around early
September.  The point of starting the selection process this far in
advance is exactly to identify and deal with potential show-stoppers. We know
Dell is the opposite of Apple in that it is changing its laptop line-up
obsessively.  That works to our advantage in that it creates almost a
continuous opportunity to influence a change for the better.

Of Mice and Men

So the
Alps touchpad in my M1530 doesn’t act right in certain games if I have its
add-in driver running. Big deal, right? Well actually, yeah, because it also
affects Windows features for accessibility for disabled people. I’m
talking about Drag-Lock, which I’ve mentioned to you before.

 

Drag-Lock
is an absolute necessity for any one-handed person who’s interacting with a
graphical interface. In Windows, it is an option to have the left mouse button
"lock" if held down for a second. This allows the user to drag things
around the screen without holding the mouse button down. Unfortunately, the
first thing the Alps add-in driver does at start-up is to turn off Drag-Lock. I
must manually go into the Control Panel’s mouse applet to turn it back on. Not
acceptable, Rich.

 

What
makes this situation more important now is that, as you know, I’m beginning the
process of selecting my next primary laptop. At this moment, any candidate
laptop with an Alps touchpad would be immediately disqualified because of this
problem. something tells me that the M1730 could be the only laptop Dell still
makes with a Synaptic touchpad, and that model is simply too power-hungry. However,
the good news is that I don’t intend to complete a purchase until Windows 7 is
released, and the current industry buzz puts that around early September. 
The point of starting the selection process this far in advance is exactly to
identify and deal with potential show-stoppers. We know Dell is the opposite of
Apple in that it is changing its laptop line-up obsessively.  That works
to our advantage in that it creates almost a continuous opportunity to
influence a change for the better.