RE: Of Mice and Men

Yeah, ok. As I see it, there are at least two ways in which Dell
could deal with this. One way with Alps’ cooperation, the other not. Either
way, something needs to change.

 

From: Richard_Bernier@Dell.com
[mailto:Richard_Bernier@Dell.com]
Sent: Friday, April 10, 2009 12:34
To: royall@conchbbs.com
Subject: RE: Of Mice and Men

 

I have forwarded the information
you provided.  My college will reply, but I do not expect an answer till
mid next week.  I will keep you updated.

 

Thanks again,

 

Richard Bernier
Dell Social Media Group

Dell Inc.
800-822-8965 Ext. 726-8859 | Richard_Bernier@dell.com
Got twitter? You can
contact me right now.

Read my blogs at Direct2Dell

Doing good or needing
improvement, either way you can contact my manager
geoffrey_knox@dell.com

 

From: Scott Royall
[mailto:royall@conchbbs.com]
Sent: Wednesday, April 08, 2009 9:54 PM
To: Bernier, Richard
Subject: Of Mice and Men

 

So the
Alps touchpad in my M1530 doesn’t act right in certain games if I have its
add-in driver running. Big deal, right? Well actually, yeah, because it also
affects Windows features for accessibility for disabled people. I’m
talking about Drag-Lock, which I’ve mentioned to you before.

 

Drag-Lock
is an absolute necessity for any one-handed person who’s interacting with a
graphical interface. In Windows, it is an option to have the left mouse button
"lock" if held down for a second. This allows the user to drag things
around the screen without holding the mouse button down. Unfortunately, the first
thing the Alps add-in driver does at start-up is to turn off Drag-Lock. I must
manually go into the Control Panel’s mouse applet to turn it back on. Not
acceptable, Rich.

 

What
makes this situation more important now is that, as you know, I’m beginning the
process of selecting my next primary laptop. At this moment, any candidate
laptop with an Alps touchpad would be immediately disqualified because of this
problem. something tells me that the M1730 could be the only laptop Dell still
makes with a Synaptic touchpad, and that model is simply too power-hungry.
However, the good news is that I don’t intend to complete a purchase until
Windows 7 is released, and the current industry buzz puts that around early
September.  The point of starting the selection process this far in
advance is exactly to identify and deal with potential show-stoppers. We know
Dell is the opposite of Apple in that it is changing its laptop line-up
obsessively.  That works to our advantage in that it creates almost a
continuous opportunity to influence a change for the better.

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