FW: Account assistance please (KMM99477653I57L0KM)

> —–Original Message—–
> From: Scott Royall [mailto:royall@conchbbs.com]
> Sent: Wednesday, July 29, 2009 15:06
> To: ‘Richard_Bernier@Dell.com’
> Subject: FW: Account assistance please (KMM99477653I57L0KM)
>
> Rich,
>
> This is the type of non-response I used to routinely get from Dell. The
fact that the
> signature doesn’t match the sending email address is a giveaway that the
origin is one of
> Dell’s offshore customer service centers. Things like this are why people
continue to say
> Dell’s customer service experience is broken. Your primary value to me is
that you give
> me a way to circumvent the broken parts of the system.
>
> In any case, there is little a functionary can do for us now that I found
my DPA#. We
> need to find a decision-maker that can agree to bridging the dichotomy
between Small
> Business and Consumer branches. I used to be able to charge Small
Business items to
> my DPA, but Dell seems to have decided that all small businesses have
credit cards. Not
> necessarily. I’m technically still a small business, and the only credit I
still have is my
> DPA. I absolutely need the durability of Small Business products.
>
> Scott
>
> > —–Original Message—–
> > From: Dawna_Richmond@Dell.com [mailto:Dawna_Richmond@Dell.com]
> > Sent: Wednesday, July 29, 2009 09:56
> > To: royall@conchbbs.com
> > Cc: Richard_Bernier@Dell.com
> > Subject: Account assistance please (KMM99477653I57L0KM)
> >
> > Dear Mr. Royal,
> >
> > Thank you for contacting us about the above-referenced account.
> >
> > Per our Privacy Policy, account information is restricted to the account
> > holder and authorized designees. Please email us directly at
> > http://www.dell.com/dfs regarding your concern and we will respond accordingly.
> >
> > If there are additional questions, please have the account holder
> > contact our Customer Service Department at (800) 283-2210. Our office
> > hours are Monday-Friday 7:00 AM to 8:00 PM CT, or email us through our
> > website at http://www.dell.com/dfs.
> >
> > Thank you.
> >
> >
> > Sincerely,
> >
> > Evangeline
> > Dell Financial Service
> > Customer Care Department

FW: Replacing Roddy

 

 

From: Scott Royall
[mailto:royall@conchbbs.com]
Sent: Friday, July 10, 2009 16:05
To: ‘Richard_Bernier@Dell.com’
Subject: Replacing Roddy

 

Yes, Roddy’s
list of complaints seems to grow daily. The poor thing just wasn’t built for
continuous use. 

 

I find it odd
that the top-of-the-line Vostro 1520 is actually the Latitude E6500, according
to the link you provided. Not only is that just plain amusing, but it plays to
my long-held belief that Dell has more laptop lines than they know what to do
with!
J Seriously though, you’re very close in
that a tricked out Vostro 1520 is nearly a perfect fit.  However, I
started noticing that a few important options were missing as I went through
the configuration process. For example, I don’t see a Verizon card. AT&T
and Sprint, but no Verizon. Not fatal, but a real problem. I do have several
PCX cards that would work. Yet, the 1520 has the PCX slot at the left front,
right over where my cell-phone rides. Not good.

 

Also, I see no
Complete Care option. What I see is ProService, is that the same terms? We all
know that my laptops have to lead dangerous lives, that’s just in their line of
duty. Look into it, please.

 

From:
Richard_Bernier@Dell.com [mailto:Richard_Bernier@Dell.com]
Sent: Friday, July 10, 2009 12:24
To: royall@conchbbs.com
Subject: RE: 60 Day Notice – Don’t Let Your Dell Service Contract Expire

 

Hello,

 

Yes bizarre!  I am still unsure why you got it. 
Anyway, it looks like Roddy needs to have a look over from all issues you’ve
been reporting to me.  We can work on that whenever you’re ready.

 

In the meantime, have you had a look at the Vostro 1520
It is an update 1500 Vostro.

 

Regards,

 

Richard Bernier
Dell Social Media Group

Dell Inc.
800-822-8965 Ext. 726-8859 | Richard_Bernier@dell.com
Got twitter? You can
contact me right now.

Read my blogs at Direct2Dell

Doing good or needing improvement, either way you can contact my
manager
geoffrey_knox@dell.com

 

From: Scott Royall
[mailto:royall@conchbbs.com]
Sent: Thursday, July 09, 2009 3:41 PM
To: Bernier, Richard
Subject: RE: 60 Day Notice – Don’t Let Your Dell Service Contract Expire

 

I know, but it
was bizarre.

 

By the way,
Roddy’s EVDO radio locked up today, and even rebooting didn’t help.
Fortunately, I have an external card handy.

 

From: Richard_Bernier@Dell.com
[mailto:Richard_Bernier@Dell.com]
Sent: Wednesday, July 08, 2009 15:53
To: royall@conchbbs.com
Subject: RE: 60 Day Notice – Don’t Let Your Dell Service Contract Expire

 

You can disregard this email.  The customer number doesn’t match
you.  I cannot say why it was sent to you, but it is indeed a mistake.

 

Richard Bernier
Dell Social Media Group

Dell Inc.
800-822-8965 Ext. 726-8859 | Richard_Bernier@dell.com
Got twitter? You can
contact me right now.

Read my blogs at Direct2Dell

Doing good or needing improvement, either way you can contact my manager
geoffrey_knox@dell.com

 

From: Scott Royall
[mailto:royall@conchbbs.com]
Sent: Wednesday, July 08, 2009 3:12 PM
To: Bernier, Richard
Subject: FW: 60 Day Notice – Don’t Let Your Dell Service Contract Expire

 

What the hell
is this?

 

From: US EPP Services
[mailto:US_EPP_Services@services.usa.dell.com]
Sent: Wednesday, July 08, 2009 15:03
To: royall@conchbbs.com
Subject: 60 Day Notice – Don’t Let Your Dell Service Contract Expire

 


Having
trouble viewing this e-mail? Click here. Make sure
you receive your e-mail from Dell Services.
Add US_EPP_Services@services.usa.dell.com to your address book. More Details.

If you are not the correct recipient for this type of email,
please forward to the correct person at your organization.

July
8, 2009
Customer ID: 75810342

Attention: Your DellTM
service contract
expires in 60 days!

We know you rely on
your Dell PC for everything from e-mail and managing personal finances to
working from home, and that you can’t afford downtime. But in 60 days the
service contract that came with it expires, along with the protection
that ensures the hardware on your system is covered. And since the annual
fee can be less than the cost of one service call, it makes sense to
extend your contract today!

Call
1-866-597-8634 to extend the service contract for your systems.

Why Wait!

 

In just 60 days, the Dell service contract you rely on to
help keep your equipment up and running will expire. So act now to extend
your coverage and protect your investment!

Sincerely,

Dell Services

P.S. Order your choice of service contracts now! Your contract expires in
60 days.

Click
here
to unsubscribe instead of replying to this email.

ENSURE YOU’RE PROTECTED

Call
1-866-597-8634

Mon-Fri: 8am-6pm CST

Make sure your service level fits your needs.

Dell Also Offers:
– CompleteCare Accidental Damage Service1
– In-Home Service2

ALL ORDERS ARE SUBJECT TO APPROVAL AND ACCEPTANCE BY DELL.
Offer subject to your employer’s continuing participation in the Dell
EPP. Pricing, specifications, availability and terms of offers may
change without notice. Taxes, fees, shipping, handling charges and any
applicable restocking charges are extra, and vary. Offers may be
combined with other select offers or discounts. Valid for U.S. Dell
Employee Purchase Program new purchases only. Dell cannot be
responsible for pricing or other errors, and reserves the right to
cancel orders arising from such errors.

1 CompleteCare service excludes theft, loss, and damage due
to fire, flood or other acts of nature, or intentional damage.
CompleteCare not available in all states. Customer may be required to
return unit to Dell. For complete details, visit www.dell.com/servicecontracts.

2 In-Home service provided via third-party contract with
customer. Technician will be dispatched if necessary following
phone-based troubleshooting often the next business day. Availability
varies. Other conditions apply.

Dell and the Dell logo are trademarks of Dell Inc. Other trademarks and
trade names may be used in this document to refer to either the
entities claiming the marks and names of their products. Dell disclaims
any proprietary interest in trademarks and trade names other than its
own. ©2009 Dell Inc. All rights reserved.

Customer ID: 75810342
Source: 10860173A






FW: Replacing Roddy

 

 

From: Scott Royall
[mailto:royall@conchbbs.com]
Sent: Friday, July 10, 2009 16:05
To: ‘Richard_Bernier@Dell.com’
Subject: Replacing Roddy

 

Yes, Roddy’s
list of complaints seems to grow daily. The poor thing just wasn’t built for
continuous use. 

 

I find it odd
that the top-of-the-line Vostro 1520 is actually the Latitude E6500, according
to the link you provided. Not only is that just plain amusing, but it plays to
my long-held belief that Dell has more laptop lines than they know what to do
with!
J Seriously though, you’re very close in
that a tricked out Vostro 1520 is nearly a perfect fit.  However, I
started noticing that a few important options were missing as I went through
the configuration process. For example, I don’t see a Verizon card. AT&T
and Sprint, but no Verizon. Not fatal, but a real problem. I do have several
PCX cards that would work. Yet, the 1520 has the PCX slot at the left front,
right over where my cell-phone rides. Not good.

 

Also, I see no
Complete Care option. What I see is ProService, is that the same terms? We all
know that my laptops have to lead dangerous lives, that’s just in their line of
duty. Look into it, please.

 

From:
Richard_Bernier@Dell.com [mailto:Richard_Bernier@Dell.com]
Sent: Friday, July 10, 2009 12:24
To: royall@conchbbs.com
Subject: RE: 60 Day Notice – Don’t Let Your Dell Service Contract Expire

 

Hello,

 

Yes bizarre!  I am still unsure why you got it. 
Anyway, it looks like Roddy needs to have a look over from all issues you’ve
been reporting to me.  We can work on that whenever you’re ready.

 

In the meantime, have you had a look at the Vostro 1520
It is an update 1500 Vostro.

 

Regards,

 

Richard Bernier
Dell Social Media Group

Dell Inc.
800-822-8965 Ext. 726-8859 | Richard_Bernier@dell.com
Got twitter? You can
contact me right now.

Read my blogs at Direct2Dell

Doing good or needing improvement, either way you can contact my
manager
geoffrey_knox@dell.com

 

From: Scott Royall
[mailto:royall@conchbbs.com]
Sent: Thursday, July 09, 2009 3:41 PM
To: Bernier, Richard
Subject: RE: 60 Day Notice – Don’t Let Your Dell Service Contract Expire

 

I know, but it
was bizarre.

 

By the way,
Roddy’s EVDO radio locked up today, and even rebooting didn’t help.
Fortunately, I have an external card handy.

 

From: Richard_Bernier@Dell.com
[mailto:Richard_Bernier@Dell.com]
Sent: Wednesday, July 08, 2009 15:53
To: royall@conchbbs.com
Subject: RE: 60 Day Notice – Don’t Let Your Dell Service Contract Expire

 

You can disregard this email.  The customer number doesn’t match
you.  I cannot say why it was sent to you, but it is indeed a mistake.

 

Richard Bernier
Dell Social Media Group

Dell Inc.
800-822-8965 Ext. 726-8859 | Richard_Bernier@dell.com
Got twitter? You can
contact me right now.

Read my blogs at Direct2Dell

Doing good or needing improvement, either way you can contact my manager
geoffrey_knox@dell.com

 

From: Scott Royall
[mailto:royall@conchbbs.com]
Sent: Wednesday, July 08, 2009 3:12 PM
To: Bernier, Richard
Subject: FW: 60 Day Notice – Don’t Let Your Dell Service Contract Expire

 

What the hell
is this?

 

From: US EPP Services
[mailto:US_EPP_Services@services.usa.dell.com]
Sent: Wednesday, July 08, 2009 15:03
To: royall@conchbbs.com
Subject: 60 Day Notice – Don’t Let Your Dell Service Contract Expire

 


Having
trouble viewing this e-mail? Click here. Make sure
you receive your e-mail from Dell Services.
Add US_EPP_Services@services.usa.dell.com to your address book. More Details.

If you are not the correct recipient for this type of email,
please forward to the correct person at your organization.

July
8, 2009
Customer ID: 75810342

Attention: Your DellTM
service contract
expires in 60 days!

We know you rely on
your Dell PC for everything from e-mail and managing personal finances to
working from home, and that you can’t afford downtime. But in 60 days the
service contract that came with it expires, along with the protection
that ensures the hardware on your system is covered. And since the annual
fee can be less than the cost of one service call, it makes sense to
extend your contract today!

Call
1-866-597-8634 to extend the service contract for your systems.

Why Wait!

 

In just 60 days, the Dell service contract you rely on to
help keep your equipment up and running will expire. So act now to extend
your coverage and protect your investment!

Sincerely,

Dell Services

P.S. Order your choice of service contracts now! Your contract expires in
60 days.

Click
here
to unsubscribe instead of replying to this email.

ENSURE YOU’RE PROTECTED

Call
1-866-597-8634

Mon-Fri: 8am-6pm CST

Make sure your service level fits your needs.

Dell Also Offers:
– CompleteCare Accidental Damage Service1
– In-Home Service2

ALL ORDERS ARE SUBJECT TO APPROVAL AND ACCEPTANCE BY DELL.
Offer subject to your employer’s continuing participation in the Dell
EPP. Pricing, specifications, availability and terms of offers may
change without notice. Taxes, fees, shipping, handling charges and any
applicable restocking charges are extra, and vary. Offers may be
combined with other select offers or discounts. Valid for U.S. Dell
Employee Purchase Program new purchases only. Dell cannot be
responsible for pricing or other errors, and reserves the right to
cancel orders arising from such errors.

1 CompleteCare service excludes theft, loss, and damage due
to fire, flood or other acts of nature, or intentional damage.
CompleteCare not available in all states. Customer may be required to
return unit to Dell. For complete details, visit www.dell.com/servicecontracts.

2 In-Home service provided via third-party contract with
customer. Technician will be dispatched if necessary following
phone-based troubleshooting often the next business day. Availability
varies. Other conditions apply.

Dell and the Dell logo are trademarks of Dell Inc. Other trademarks and
trade names may be used in this document to refer to either the
entities claiming the marks and names of their products. Dell disclaims
any proprietary interest in trademarks and trade names other than its
own. ©2009 Dell Inc. All rights reserved.

Customer ID: 75810342
Source: 10860173A