FW: Account assistance please (KMM99477653I57L0KM)

> —–Original Message—–
> From: Scott Royall [mailto:royall@conchbbs.com]
> Sent: Wednesday, July 29, 2009 15:06
> To: ‘Richard_Bernier@Dell.com’
> Subject: FW: Account assistance please (KMM99477653I57L0KM)
>
> Rich,
>
> This is the type of non-response I used to routinely get from Dell. The
fact that the
> signature doesn’t match the sending email address is a giveaway that the
origin is one of
> Dell’s offshore customer service centers. Things like this are why people
continue to say
> Dell’s customer service experience is broken. Your primary value to me is
that you give
> me a way to circumvent the broken parts of the system.
>
> In any case, there is little a functionary can do for us now that I found
my DPA#. We
> need to find a decision-maker that can agree to bridging the dichotomy
between Small
> Business and Consumer branches. I used to be able to charge Small
Business items to
> my DPA, but Dell seems to have decided that all small businesses have
credit cards. Not
> necessarily. I’m technically still a small business, and the only credit I
still have is my
> DPA. I absolutely need the durability of Small Business products.
>
> Scott
>
> > —–Original Message—–
> > From: Dawna_Richmond@Dell.com [mailto:Dawna_Richmond@Dell.com]
> > Sent: Wednesday, July 29, 2009 09:56
> > To: royall@conchbbs.com
> > Cc: Richard_Bernier@Dell.com
> > Subject: Account assistance please (KMM99477653I57L0KM)
> >
> > Dear Mr. Royal,
> >
> > Thank you for contacting us about the above-referenced account.
> >
> > Per our Privacy Policy, account information is restricted to the account
> > holder and authorized designees. Please email us directly at
> > http://www.dell.com/dfs regarding your concern and we will respond accordingly.
> >
> > If there are additional questions, please have the account holder
> > contact our Customer Service Department at (800) 283-2210. Our office
> > hours are Monday-Friday 7:00 AM to 8:00 PM CT, or email us through our
> > website at http://www.dell.com/dfs.
> >
> > Thank you.
> >
> >
> > Sincerely,
> >
> > Evangeline
> > Dell Financial Service
> > Customer Care Department

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