I don’t mean any offense, but the following form email suggests that I may
understand the nature of your organization a little better than you do. The
basic problem is that people in the technical and customer support chains at
Dell are only taught to follow their little scripts. They aren’t really
trained to recognize and resolve problems. I’m afraid the only way to resolve
my particular issue is by putting me in touch with someone in authority.
Yes, I am rather angry at this point. I’m simply trying to continue doing
business with Dell, but the bureaucracy is interfering. I already know the
website contains nothing to resolve my issue, and the suggestion that I have
someone call Dell on my behalf was insulting. Disabled people aren’t typically
invalids; we manage our own affairs. Time to shred the scripts.
> —–Original Message—–
> From: US_DFS_Customer_Experience
> Sent: Tuesday, August 04, 2009 19:13
> To: Scott Royall
> Subject: Re: Placing Additional Orders – Acct: 6****2387
> Dear Mr. Royall,
> Thank you for contacting us about your account and making us aware of your
> and have noted your account accordingly.
> To best assist you with your inquiry, please visit our website at Dell.com
> or you may let
> someone speak for you with a Dell Sales Representative at (800) 915-3355 to
> order over
> the phone.
> As of the date of this email, you have no balance on the account.
> If you have any questions regarding your Dell Preferred Account, please call
> us at (800)
> 283-2210, Monday-Friday, 7:00 AM to 8:00 PM CST, or email us through our
> website at
> Thank you for your continued business.
> Dell Financial Services
> Customer Care Department
> Original Message Follows:
> A user has submitted the Send Us a Message form with the following values:
> Customer Name: D Scott Royall
> Email Address: email@example.com
> Phone Number: 2819233594
> DFS Account Number: 6****2387
> Subject: Placing Additional Orders
> Message: I am disabled and must use a computer to speak so please do not try
> to call me.
> I need to arrange to make some Small Business purchases, such as an E6500,
> on my
> DPA. I know this is unusual, but it’s quite necessary for financial reasons.
> Others I have
> communicated with in DFS say that there shouldn’t be a problem, and they
> have directed
> me to use this contact page. Please contact me via email.