Dell: I’m out of options
Of course I realize
this isn’t really Michael Dell’s email account. It’s a high
level administration account used to receive “hail Mary” complaints.
Well, here’s one.
The gist is
that I’m a severely disabled person who depends heavily on his Dells. I have
been buying mostly Latitudes for almost 15 years on my DPA, but now Dell is telling
me that I must be content with consumer-grade laptops. Please, please, read the
attached emails so that you can understand why that simply isn’t a viable
option for me. I also blog, and the general sentiment of my readers is that
Dell is clearly wrong to limit which laptops I can buy.
Mr. Bernier has
done what he could, but he doesn’t have any influence. Hopefully, this email
will find its way to someone with both compassion for customers, and enough
authority to slap some common sense back into Dell’s bureaucracy.