J and Electronics Invoice 30255

Gentlemen,

Regarding your registered letter of 12/22/11, I am disabled and cannot write. Therefore, this email will constitute my formal response. If you are running decent software, I will automatically get a received receipt.

Since you could not fix my Sharp LS65D244, serial number 809854309, it is of no value to me as I have replaced it. Therefore, it is yours to dispose of as you chose.

Frankly, I found your service to be quite substandard. The price you quoted for replacing a single circuit board was equivalent to the replacement TV from Walmart. Furthermore, your representative attempted to sell a TV to me from a unrecognizable manufacturer at a significant markup. Such practices are not the way to stay in business.

Donald Scott Royall

Today

Jessica,

I’m catching a cold and sure didn’t feel like going to volunteer at your facility, but I am glad I didn’t want to start making excuses. Yes, I understand how to not expose the elderly to germs and took care (retractable leashes are handy at times). What I found at your place reminded me why I continue to volunteer.

True, the volunteering is still training, technically. Yet, I’m well aware that Ari’s presence means a lot to some of the residents. Although I expected most to be home with relatives, I was surprised how many had returned. More seemed melancholic and in need of companionship than the anticipated few. I found one lady padding down a hall with a totally dejected expression. She literally started crying as I let her pet Ari. Situations like that are really why we keep coming back. I obviously didn’t leave after spending my customary hour there; I sat in the central area another 15 minutes to give Ari extra time to work her magic with the woman and a couple of others. A person’s final period in life is sad enough without spending it without companionship in a nursing home. I know you and Bethany do your best, but nursing homes will never be truly cheerful residences.

ironkey implementation?

Frankly Mr. Boyal, if you read further in my blog, you would see that there’s never been any concrete interest in my project, Xpress-It. No one has ever been close to buying a copy so there has never been a reason to pursue the IronKey solution, although I do own two keys.

There’s also a very lively debate of the whole matter around copy protection and what is a copy near the start of episode 332 of This Week in Tech, http://twit.tv/show/this-week-in-tech/332. I strongly recommend that anybody who’s about to create anything that might exist in a digital form watch or listen to the debated topic. I don’t agree with Leo Leporte on much of anything, but he finally said something that literally computes. His assertion was that any content in or on a computing device is easily copied by definition, and that any scheme designed to interfere with that also interferes with partaking of that content. Ah, duh! I’ll go a step further. Anything stored on, or passing through a computing device is a memory, again by definition. The only sure way to not spread a memory is by not having or sharing it. Sounds awfully self-defeating for anybody creating content, be it a song or software. Stores expect some loss. Sure, they try to minimize it, but not to the point of making the customers want to go elsewhere.

From: Naveendip Boyal [mailto:naveendip@boyal.us]
Sent: Tuesday, December 20, 2011 15:05
To: royall@conchbbs.com
Subject: ironkey implementation?

Scott,

Ref: https://scottroyall.wordpress.com/2008/03/17/ironkey/

Did you find success in implementing IronKey API?

I am working on a project to create workspace application, requires addressing similar concerns of distribution and copy protection.

Do advise.

Regards,
Naveendip Boyal.

Ari’s warranty

Do it. I suppose we should start thinking about the next generation, but let’s face it. Unless Dell really screws up a proven design, it will be another M15x. It’s certainly true that your contract techs don’t like working on M15xs because of the complexity, disassembly and assembly take much longer. On the other paw, though, they rarely get to do more than replace pieces of the bottom. This has been a very good laptop, and I wish I had named it “Lilly.” It has the right color (black), and determined attitude to serve. While I expect to retire it before 2014, plans rarely survive reality, and one non-warranty service call would make $300 seem like pennies.

No, I didn’t get sick.

From: Bernadete_Padua [mailto:Bernadete_Padua]
Sent: Monday, December 12, 2011 16:52
To: royall
Subject: RE: Ari’s warranty

Hi Scott,

It’s nice to hear from you again. I do hope you didn’t catch a cold or fever yourself.

Ari’s current warranty is until December 8, 2014 and can be still be extended to 2015.

Next Business Day with Complete Care.

Approximately $300 to extend one more year.

Dedet

From: Scott Royall [mailto:royall]
Sent: Tuesday, December 13, 2011 3:37 AM
To: Padua – Mateo, Bernadete
Subject: Ari’s warranty

Dete,

What’s the maximum that we can add to Ari’s warranty? I keep telling you how great this thing is, but words fail me at this point. It’s literally no exaggeration to say that this M15x has become as reliable as my old M1710, and that’s saying a lot. Thus, I naturally want to keep Ari going for as I can. I do expect to semi-retire her in about a year, but she’ll still be the backup machine until late 2014 so it’s wise to keep her in warranty.

I got caught in a downpour two weeks ago that was enough to drown the wheelchair’s electronics, but not Ari. Of course I did her closed until I could dry her off, but she kept doing her thing. As the commercials say, that’s amazing.

Scott