Customer Journey : SCOTT ROYALL

From: []
Sent: Wednesday, April 11, 2012 19:06
Subject: RE: Customer Journey : SCOTT ROYALL

Hi Scott,

Thanks for sharing your story. Dedet’s words perfectly show how I feel about this. I’m glad I was able to assist you while I was part of our escalation team.



From: Padua – Mateo, Bernadete
Sent: Wednesday, April 11, 2012 6:23 PM
To: royall
Cc: Lopez, Lee; Kipperman, Bruce; Watson, Lauren; Sandoval, Michael; Estor, Ramon Jr; Pacifico, Christian; Casaclang, Ann; Agbuya, Armz
Subject: Customer Journey : SCOTT ROYALL

Hi Scott,

It is motivating to know that given your disability you continue to grow and thrive and that Dell has played a part in your journey. I remember the first time you were endorsed to me by Ramon Estor and realized how important technology is in your daily grind. You continue to inspire me and my organization to persist in providing the best products and services. I appreciate too that you make Dell an example when you encounter roadblocks with your other service providers and that you continue to loop us in your journey. Thank you for making Dell a part of your DNA….the heart of your accessibility.

Congratulations on your event!



From: Scott Royall [mailto:royall]
Sent: Wednesday, April 11, 2012 4:55 AM
To: Padua – Mateo, Bernadete
Subject: FW: belton


I forwarded this to you yesterday to share a bit of a “warm fuzzy.” It’s worth noting that I’m still kicking and breaking new ground a decade after Shell discarded me. The Amateur Radio Exposition in Belton (just 30 miles up I-35 from you) this Friday and Saturday will be only the second such event nationally to include live streaming. Your quiet efforts to keep me going with good stuff had no small part in my being able to provide the service. Thank you.


From: Scott Royall [mailto:royall]
Sent: Monday, April 09, 2012 20:37
To: ‘Tom Winters’
Cc: ‘kb5ziv’; Betty
Subject: RE: belton

I do appreciate the offer. However, go look at my pictures on my website,, or on QRZ. Although those photos are dated, they’re new enough to help you shift your perspective. I often use the analogy of a manned spacecraft when talking about my wheelchair, because propulsion is only one of the many services it has to provide. Please pardon my bragging, but I likely have greater computing power on the front of my chair than you do in your whole house. My current rider is an extremely reliable Alienware M15x so my boast isn’t idle.

Understand that the laptop isn’t running in isolation. Since it has numerous communication duties for me already (like talking), it is always at least semi-conscious. laptop and related stuff are fed by a 960-watt 24-to-12-volt converter straight off two honking Group 24 AGM batteries. In short, hardware and short-term power were never a challenge.

What may be a challenge are a couple of things Jim wants to happen. There’s supposed to be a pickin’-‘n’-grinnin’ session after sundown (sorry Betty, but do you know anybody crazy enough to play and sing under the Texas sun?). And, since we’re sharing the Expo Center with an Alan Jackson concert, Jim pulled a few strings to send Alan a persuasive invitation to join our jam session after the concert. If either of these events happen, they clearly belong in the feed so good ol’ Jim inadvertently compelled me to more than double my streaming time Friday! To compensate for this ridiculousness, I’m planning for my caregivers and I to catch naps in our cool hotel rooms Friday afternoon after making an initial appearance, while many continue to broil themselves out in the parking lot. Technically, that’s so the chair can grab a couple of more hours on a charger, but a nap also sounds prudent under these unusual circumstances.

I’m tentatively planning to arrive around 2:00, and nap from 3:30 until 6:00. If all goes well, I’ll be streaming 7-11:30 Friday night, and 9-12:00 Saturday morning. We obviously need to spread word of this, and that’s why I’m sending a copy of this email to Betty. The only link I’m certain of so far is, but I will be adding others after the webcam arrives tomorrow and I do some testing. I’m also planning to record the streams so I can add a few voiceovers later, mostly on the Saturday stuff.

This will certainly be different. I was basically roped into this venture, but I do nothing halfway!

From: Tom Winters [mailto:k5mvw]
Sent: Sunday, April 08, 2012 22:57
To: royall
Cc: ‘kb5ziv’
Subject: RE: belton

Sounds like this is going to require a minimum PC to support the web cam and software.

This will require AC power which we already know is not available at the site. A 12 static

inverter could easily provide about 300 watts (120VAC) to power the PC from a vehicle

cigarette lighter plug. I am assuming that a display and keyboard is not required for

broadcasting. I do have an extremely small Windows 7 laptop to verify the broadcast

is working. If you have a laptop that this will work on I do have a 12 volt to 19 volt

charger adaptor (with universal plugs) that will run the laptop which will eliminate the

power problem.

From: Scott Royall [mailto:royall]
Sent: Sunday, April 08, 2012 9:24 PM
To: ‘Tom Winters’
Cc: ‘kb5ziv’
Subject: RE: belton

Well, appearances are deceiving; I only know enough to be dangerous. I have ordered what appears to be a tripod-compatible webcam with audio. Now, to get the software. I will also link to the video stream from my website.

From: Tom Winters [mailto:k5mvw]
Sent: Sunday, April 08, 2012 21:10
To: royall
Cc: ‘kb5ziv’
Subject: RE: belton

Scott, I am not familiar with and this is the first time I have looked at it.

Sounds like you know what you are doing in this area.


From: Scott Royall [mailto:royall]
Sent: Sunday, April 08, 2012 6:35 PM
To: ‘Tom Winters’
Cc: ‘kb5ziv’
Subject: RE: belton

Yeah, sounds more and more like Ustream is the way to go here. Are you familiar with TWIT.TV? Their business model relies on streaming, and Ustream is what they use for remote events. Two bonded cell channels would be best, but a single does work.

Ok, at least now I know what’s needed.

From: Tom Winters [mailto:k5mvw]
Sent: Sunday, April 08, 2012 17:59
To: royall
Subject: RE: belton

Scott, I have had good experience with Broadwave since that is the audio streaming software I

am using to stream 7195 audio. They also have a video streaming package that I just downloaded

today. It requires a special port setup like the audio streaming software does. I had to configure

the router to accept port 88 and the video will require port 83. This is not available via a wifi

connection or a cell phone connection. The more I look at this it does not appear to be feasible

at least to a large number of users. Skype video would work via wifi or cell connection but to

a very limited number of users.



From: Scott Royall [mailto:royall]
Sent: Sunday, April 08, 2012 5:27 PM
To: k5mvw
Cc: ‘kb5ziv’
Subject: belton

Ok Tom, what do you have in mind? Ustream? I saw that you have your own little streaming server, and that’s good. Yet, if I’m going to donate my own uploading bandwidth and power to this little effort, I want the stream going to a server strong enough to support the whole worldwide Amateur Radio population if it had to. Call me funny that way.

Also, I’m well aware that efforts like this tend to consume the waking hours of whoever is running the equipment at the event. I’m glad to stream for a couple of hours both Friday and Saturday, but I reserve the right to eat, pee, visit, and otherwise be a normal ham attending Belton. The stream isn’t going to be in charge.

I will need to pick up a USB video camera and uploading software, but that’s no big deal. I already have the mount and mounting bracket. In short, I have the technology to do what you want. I just hope the result will be worthwhile. Bear in mind that my new service dog, Ari, will also be needing chunks of my attention.


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