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  • ACCOUNT and BILL > Charges on Account

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analyst Jay has entered room

Jay: Hello Scott, Thank you for contacting Comcast Live Chat Support. My name is Jay. Please give me one moment to review your information.

Scott: My Issue: I was charged for two PPV shows I did NOT watch.

Jay: My pleasure to have you on this chat! I always remain committed and focused to provide you quality customer service at my fullest effort. Please allow me to assist you with your concern for today. I hope you are doing well today.

Scott: Yeah,right

Jay: I understand that you were charged for 2 PPV’s that you did not watch.

Scott: Yes

Jay: may I know if you ordered that movie?

Scott: what movie

Jay: What I meant was the PPV that was ordered.

Scott: Maybe by accident

Scott: look at the times logged

analyst Jay has left room

Jay: Let me check on the account.

Jay: For the integrity and security of the account, can you please verify the account number?

Scott: no i can’t

Jay: Can I please have the last 4 digits of your socials instead please?

Scott: 6409

Jay: Thank you for verifying that information Scott, please give me 2-3 minutes to check on the account.

Scott: ok

Jay: Thank you for patiently waiting.

Scott: why not. it’s such fun. not.

Jay: Can you please verify the title of the PPV that was ordered?

Scott: there were 2

user Scott has left room

Jay: Can you please verify the title of the 2 PPV’s?

Scott: extreme something hd

Scott: and beautiful creatures

Jay: Thank you for verifying that Scott, and just to set expectations, PPV can only be purchased on your end, so this charge will be a valid charge.

Scott: xo?

Scott: so?

Scott: i thought I was selecting Strike Back

Jay: I do apologize as you should have informed us the on the day that you incorrectly ordered the PPV.

Jay: So that it will be noted on the account last time.

Scott: at 12 AM? DON’T think so.

Jay: We are open 24/7 and the movie was ordered June 11 and it was 6 days after that you have reported this to us.

Jay: What I will do to help you out on this is I will process a one time courtesy credit for these charges.

Jay: However the next time this happens again and you did not notify us, the charge will be valid.

Jay: This will be noted on the account.

Scott: I assumed your software was intelligent enough to note the PPVs were never viewed.

Jay: Please stay online as I reverse the charges on the account.

Scott: this transcript will be interesting reading on twitter

Jay: Thank you for patiently waiting.

Jay: I have successfully reversed the 60.98 charge on the account.

Jay: This will be posted on the account after 24 hours.

Jay: Everything will be noted on the account as well.

Scott: of course my bank will overpay since i’m on auto-pay.

Jay: It has been a pleasure to serve you today, Scott. Do you have other concerns that you need our assistance with? I will be glad to help you further to make sure that we have resolved all your issues in this interaction.

Scott: n0

Scott: no

Scott: no

Jay: The due date will be on July 5, and the it will reflect the correct amount upon the due date.

Jay: So no worries on over payment.

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Chat Transcript Print Previewclose

  • CHAT ID: 40D761F6-1900-4C4D-BB74-8C8C5DB984B1
  • Problem: I was charged for two PPV shows I did NOT watch.%0A
  • Jay > Hello Scott, Thank you for contacting Comcast Live Chat Support. My name is Jay. Please give me one moment to review your information.
  • Scott > My Issue: I was charged for two PPV shows I did NOT watch.
  • Jay > My pleasure to have you on this chat! I always remain committed and focused to provide you quality customer service at my fullest effort. Please allow me to assist you with your concern for today. I hope you are doing well today.
  • Scott > Yeah,right
  • Jay > I understand that you were charged for 2 PPV’s that you did not watch.
  • Scott > Yes
  • Jay > may I know if you ordered that movie?
  • Scott > what movie
  • Jay > What I meant was the PPV that was ordered.
  • Scott > Maybe by accident
  • Scott > look at the times logged
  • Jay > Let me check on the account.
  • Jay > For the integrity and security of the account, can you please verify the account number?
  • Scott > no i can’t
  • Jay > Can I please have the last 4 digits of your socials instead please?
  • Scott > 6409
  • Jay > Thank you for verifying that information Scott, please give me 2-3 minutes to check on the account.
  • Scott > ok
  • Jay > Thank you for patiently waiting.
  • Scott > why not. it’s such fun. not.
  • Jay > Can you please verify the title of the PPV that was ordered?
  • Scott > there were 2
  • Jay > Can you please verify the title of the 2 PPV’s?
  • Scott > extreme something hd
  • Scott > and beautiful creatures
  • Jay > Thank you for verifying that Scott, and just to set expectations, PPV can only be purchased on your end, so this charge will be a valid charge.
  • Scott > xo?
  • Scott > so?
  • Scott > i thought I was selecting Strike Back
  • Jay > I do apologize as you should have informed us the on the day that you incorrectly ordered the PPV.
  • Jay > So that it will be noted on the account last time.
  • Scott > at 12 AM? DON’T think so.
  • Jay > We are open 24/7 and the movie was ordered June 11 and it was 6 days after that you have reported this to us.
  • Jay > What I will do to help you out on this is I will process a one time courtesy credit for these charges.
  • Jay > However the next time this happens again and you did not notify us, the charge will be valid.
  • Jay > This will be noted on the account.
  • Scott > I assumed your software was intelligent enough to note the PPVs were never viewed.
  • Jay > Please stay online as I reverse the charges on the account.
  • Scott > this transcript will be interesting reading on twitter
  • Jay > Thank you for patiently waiting.
  • Jay > I have successfully reversed the 60.98 charge on the account.
  • Jay > This will be posted on the account after 24 hours.
  • Jay > Everything will be noted on the account as well.
  • Scott > of course my bank will overpay since i’m on auto-pay.
  • Jay > It has been a pleasure to serve you today, Scott. Do you have other concerns that you need our assistance with? I will be glad to help you further to make sure that we have resolved all your issues in this interaction.
  • Scott > n0
  • Scott > no
  • Scott > no
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