Regarding the Dell Computer (Incident: 30726783)

Eddie.

Funny that you should ask about the 180W adapter, because I was able to dodge storms and flat tires this weekend long enough to link up with a friend from West Texas who ordered one of those 180W adapters from that troublesome company up in Minnesota and added a cigarette lighter plug. The adapter is in place on the chair and working. In fact, I just ran the laptop’s diagnostics to see how many watts it thought the adapter was generating, and was surprised to see 240. That should be more than enough, but we do still have an anomaly (and that’s why I added Carlos and Erick to the distribution list).

If I put enough of a load on the system, it will start cycling back and forth between the battery and external power roughly every three seconds. This isn’t a big problem because I can configure the power plan so both modes appear to be the same on-screen, but I suppose it would eventually drain the battery if I somehow ran Lilly hard enough long enough. Then again, that would also tend to drain my wheelchair batteries so I’m unlikely to go to those extremes. It is, however, something for Alienware to dig into and investigate.

Scott

From: Eddie_Matos@Dell.com [mailto:Eddie_Matos@Dell.com]
Sent: Tuesday, April 21, 2015 14:39
To: royall@conchbbs.com
Cc: Bernadete_Padua@Dell.com
Subject: RE: Regarding the Dell Computer (Incident: 30726783)

Dell – Internal Use – Confidential

Great news on Lilly! Any issues with the 180 power requirements?

I’ll take care of Farat.

Thanks,

Eddie

From: Scott Royall [mailto:royall]
Sent: Tuesday, April 21, 2015 1:07 PM
To: Matos, Eddie
Cc: Padua – Mateo, Bernadete
Subject: FW: Regarding the Dell Computer (Incident: 30726783)

Eddie,

Would you please muzzle Farat? The poor guy has not a clue, and I seriously doubt Dedet’s “teeth” are sharp enough to make the slightest impression upon his hide.

In other news, “Lilly” is measuring up quite nicely to the reputation of its namesake and preceding M15. Not even bright sunlight or nasty weather have deterred it from its assigned tasks.

Scott

From: Farat_Herman [mailto:Farat_Herman]
Sent: Tuesday, April 21, 2015 11:36
To: royall
Subject: Regarding the Dell Computer (Incident: 30726783)

Dell Customer Communication

Dear Mr. Royall,

This is with reference to the correspondence that reached our corporate office. We appreciate you taking the time to bring this issue to our attention. I tried reaching you on 281-923-3594 to discuss the issue and left a voicemail as you were unavailable. Please provide an alternate phone number and the best time to reach you.

I am looking forward to a response from you at the earliest.

Regards,

Farat Herman

Dell | Advanced Resolution Group

Phone +1 800 624 9897 Ext.: 72-83898

My work schedule is from 8:00 am – 5:00 pm CST Monday to Friday.

P Please consider the environment before printing this e-mail.

Confidentiality Notice | This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential or proprietary information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message.

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