Sorry to tell you that this information is incorrect. As it happens, the subject of changing DME suppliers came up about two years ago, and a Healthspring representative told in no uncertain terms that switching wasn’t an option. Now, it is always possible that things have changed, but I haven’t been sitting around for a week. I’ve been plumbing the depths of the Internet, and not limiting myself to just Healthspring either. The only insurer to come close to listing the DME suppliers was Medicare itself, and only 26 were shown nationwide. So if you have a URL for Healthspring’s list, and instructions on how a subscriber can change suppliers, please share. It would be a pleasant surprise if the latter exists.
In any case, it is unlikely that Healthspring even knows or cares which of its DME suppliers have instituted similar charges directly against the customer. With that in mind, I have a simple question for you. What is being done for those who genuinely can’t afford those charges? As I just explained to Mike, those out-of-pocket expenses can become a major burden over time.
From: Jonathan Crisman [mailto:firstname.lastname@example.org]
Sent: Friday, December 2, 2016 11:55
Cc: email@example.com; firstname.lastname@example.org; email@example.com
Subject: FW: Wheelchair
I have been asked to reach out to you in regard to your most recent email chain with Mr. Matkin.
My name is Jonathan and I am the new Operations Manager for Great American.
I wanted to reach out to you to review our new Service Policy. This is a policy that many in the industry have already adopted. Our policy for diagnosing issues with any mobility equipment is $170 for in home and then $85 for in office. Unfortunately these are not covered by the insurance and are therefore the responsibility of the recipient. This is a policy that is effective throughout the company for any payor or patient.
Healthspring does contract with other providers and this information is made available through their website.
Thank you for your understanding and please let me know if we can be of any further assistance.
2111 FM 1960 Rd E
Humble, TX 77338