RE: Interesting

Very interesting. Clock cycles seem low, but I remind myself
these are different critters entirely. Having no optical drive could be a
problem, but there are ways around that. If true, 65 watts is great, but the
$64 question regarding power is what type of connector does the M11x use? Hopefully,
it’s the same round 3-pin “Series D” connector as other Dell
laptops.

 

It turns out that Kathryn D’s cubicle is in the same row as
Chris Byrd’s. I asked him to put us in touch with her, but he hasn’t
responded yet. (Thank god I was able to avoid cubicles during my career at
Shell!
J)

 

From:
Bernadete_Padua@Dell.com [mailto:Bernadete_Padua@Dell.com]
Sent: Thursday, January 28, 2010 14:55
To: royall@conchbbs.com
Subject: RE: Interesting

 

Hi,

 

Ill try to look for Kathryn D to
get first hand feedback. I do agree that is so far the best for you, Im also
excited about it. We don’t have a launch date yet but will keep you
posted.  Yesterday we had product training and sneak preview about M11x and
it’s like a hybrid between the M15x and Mini10. Here are the specs
matrix, tell me what you think
J

 

Product Overview

Features

Alienware™
M15x

Alienware™
M11x

Inspiron™
1110

Processor
type

Intel®
Core™ i7

Intel®
Pentium® Dual Core

Intel® Core™ 2 Duo Processor

Intel®
Pentium® Dual Core
Intel ULV Celeron

Processor
speeds

720QM
1.6GHz (2.8 GHz Turbo Mode, 6MB Cache)    
820QM 1.73GHz (3.06GHz Turbo Mode, 8MB Cache)
920XM 2.0GHz (3.2GHz Turbo Mode, 8MB
Cache)      

SU4100
1.3 GHz, 800 MHz FSB,

2 MB L2 Cache
SU7300 1.3 GHz, 800 MHz FSB,
3 MB L2 Cache

SU4100,
1.3 GHz , 533 MHz, 512K
Celeron 743, 1.3 GHz, 800 MHz,
1 MB
Celeron 723, 1.2 GHz, 800 MHz,
1 MB

System
chipset

Mobile
Intel PM55

Mobile
Intel® GS45 Express Chipset

Memory

DDR3
1333 / 1066 MHz SODIMMs

DDR3
1066 MHz SODIMMs*

DDR2 –
800 MHz

Memory
min/max

2 GB / 8
GB

1 GB / 4
GB

Hard
Drive

Single
Drive – Up to 500 GB 7200 rpm
256 GB Solid State HDD

160 GB,
5400 rpm

250 GB, 7200 rpm
320 GB, 7200 rpm
500 GB, 7200 rpm
256 GB Solid State HDD

160 GB,
5400 rpm
250 GB, 5400 rpm
320 GB, 5400 rpm
500 GB, 5400 rpm

RAID

No RAID
option

LCD
types

15.6–inch
HD+ 1600 x 900 WLED
15.6–inch Full HD 1920 x 1080 WLED – Optional

11.6–
inch WLED 1366×768 (COLOR TFT/HD LCD)

Video

Nvidia®
GeForce® GTX 260M
Nvidia® GeForce® GT 240M

Switchable
between Integrated Intel® GMA 4500MHD and NVIDIA® GeForce® GT 335M discrete

Mobile
Intel® Graphics Media Accelerator 4500MHD

Video
memory

1 GB
GDDR3 / 512 MB GDDR3 dedicated

Integrated
: Up to 384 MB shared

Discrete: 1 GB DDR3

Up to 8
MB shared

Camera

2.0
Megapixel

1.3
Megapixel

Audio

Intel HD
Audio using IDT 92HD83 controller

Realtek
ALC665

Realtek
ALC272

USB
support

3 x USB
2.0 ports

Media
bay options

SATA
12.7mm DVDRW (CD/DVD±RW)
SATA 12.7mm BD-Combo (Blue-Ray Reader CD/DVD±RW)
SATA 12.7mm BD Triple Writer (Blue-Ray±RW, CD/DVD±RW)

External
Only

Wireless
options

WLAN
Intel 5300 802.11n, Half Mini Card

WLAN
Broadcom 802.11 a/b/g/n Mini Card

WWAN

WLAN /
WWAN

Bluetooth®
support

Dell
Wireless 370 Bluetooth Mini-Card (Optional)

Foxconn
Bluetooth V2.1+EDR (Broadcom chipset)

Dell™
Wireless 365 2.1 Bluetooth® Adapter

NIC
(LOM)

Intel®
82577LC Integrated Gigabit Ethernet

10/100Mbps,
Atheros AR8132 LAN Controller

Modem

External
USB modem (no internal option)

I/O card
slots

8-in-1
card reader

3-in-1
card reader

IR
support

Consumer
IR

None

Connectors

VGA
RJ-45
DisplayPort
USB(x3)
IEEE 1394a
Card Reader 8-in-1
USB/eSATA Combo
Microphone-in
Two Headphone-out jacks
ExpressCard Reader

VGA port
RJ-45 Jack for LAN(10/100)
HDMI port
Display port
USB(x3) Card Reader 3-in-1
IEEE1394a
Microphone-in
Two Headphone-out jacks

VGA port
RJ-45 Jack for LAN(10/100)
HDMI port
USB(x3) Card Reader 3-in-1
Microphone-in
Headphone-out

Operating
system

Microsoft®
Windows® 7 (64-bit only)
Microsoft® Windows® Vista™ (64-bit only)
Microsoft® Windows® XP™ Pro

Microsoft®
Windows 7

Ubuntu
8.04
Windows Vista 32 Bit SP
Windows XP SP3

Docking
support

No
internal dock, USB APR

AC
adapter

150 Watt
low profile AC adapter

65 Watt
AC Adapter (Small)

65 Watt
Dell E–series AC adapter

Battery

Standard
: 6-cell “smart” lithium ion (57 Whr)
Upsell : 9-cell “smart” lithium ion (86 Whr)

8 cell
lithium ion 63WHr

Base
3-cell, 28WHr
Upsell 6-cell, 56WHr

Weight

~4.08 kg
(9.00 lbs) with 6-cell battery, and ODD

1.99 kg
(4.39 lb) with 8-cell battery

2.86lbs
(1.35kg) with entry 3-cell battery, 160GB HDD

Keyboard

Illuminated
Keyboard

Non–Illuminated
Keyboard

AlienFX™
Lighting

Blue
(Default)

Optional – Red, Lime, White, Yellow, Fuchsia, Aqua, Indigo

None

Physical
Dimensions

Height :
48.7 mm (1.92 inches) Front and Back
Width : 377.93 mm (14.88 inches)
Depth : 308.51 mm (12.15 inches)

Height :
32.7 mm (1.29 inches)

Width : 285.7 mm (11.25 inches)
Depth : 233.3 mm (9.19 inches)

Height :
16.4 mm to 25.8 mm (0.64 inches to 1.01 inches)
Width : 292 mm (11.49 inches)
Depth : 214 mm (8.42 inches)

* Operates at 800 MHz

 

 

 

From: Scott Royall
[mailto:royall@conchbbs.com]
Sent: Friday, January 29, 2010 4:29 AM
To: Padua – Mateo, Bernadete
Subject: Interesting

 

I just
received the following tweet:

 

ChrisBatDell
Nice.. =) "A Brief History of the Alienware M11x w/Left 4 Dead 2 in game
video! – Direct2Dell" http://ow.ly/11us9

 

That’s
the laptop I mentioned to you. We are NOT in buying mode yet, but this might be
the Holy Grail of laptops for me. Is there any chance that you could reach out
to this “Kathryn D” creature at Dell?

Advertisements

Interesting

I just
received the following tweet:

 

ChrisBatDell
Nice.. =) "A Brief History of the Alienware M11x w/Left 4 Dead 2 in game
video! – Direct2Dell" http://ow.ly/11us9

 

That’s
the laptop I mentioned to you. We are NOT in buying mode yet, but this might be
the Holy Grail of laptops for me. Is there any chance that you could reach out
to this “Kathryn D” creature at Dell?

FW: Farewell Richard

 

 

From: Scott Royall
[mailto:royall@conchbbs.com]
Sent: Wednesday, January 06, 2010 10:31 PM
To: ‘Bernadete_Padua@Dell.com’
Subject: RE: Farewell

 

Yes Bernadete. Richard took care
of the battery as one of his last official acts, thank you.

 

You may be right about the
merger of Small Business and Consumer lines helping us. At least that should
give you indirect access to the Voystra line through the consumer
channel.  Don’t get overly concerned about the process of preparing new
laptops for me, because it’s a lot easier than you probably expect. In most
cases, you simply flip over the computer and apply Velcro. Yep, I said Velcro.
That’s what mounts a laptop to the table it rides on. You once told me you used
to be a tech so you should have no problem spotting the case screw holes and
cooling vents. Those are the only two places you don’t put Velcro.

 

For the most part, though, most
of our interactions will simply be me reporting a hardware failure, and you
dispatching a part for the local contract technicians to install. The quicker
we are able to complete that cycle the better off I’ll be.

 

You may have noticed that I tend
to name my laptops. That undoubtedly seems silly until you know the reason
behind it.  My two duty laptops are named after two dogs. There’s Lilly,
my service dog for nearly nine years, who has been the epitome of reliability.
A laptop gets her name only if it’s going to be as reliable as she is. The
other dog is Hot Rod, or just Roddy. As her name implies, she’s faster than
Lilly but less dependable.  Yup, the consumer grade laptops, including the
XPS line, tend to become Roddies. Right now, we are on Lilly 4 (your E6500), and
the first Roddy (a XPS M1530). Roddy is the one we need to replace toward the
end of the year.

 

From:
Bernadete_Padua@Dell.com [mailto:Bernadete_Padua@Dell.com]
Sent: Wednesday, January 06, 2010 9:47 AM
To: royall@conchbbs.com; Richard_Bernier@Dell.com
Cc: Ramon_Jr_Estor@Dell.com
Subject: RE: Farewell

 

Happy New Year All,

 

First, Richard I wish you all
the best.

 

Second, Scott I’ll do my best to
help you with your needs,  my concern is looking for a tech that can
provide customization of your fleet equipment. Nonetheless I will continue
expand my network to help patriots like you. The good news is consumer and
small business has merged and I believe this is an advantage to us.

 

How was your holiday? Going thru
my mail, saw your email back in December for batteries? Were you able to make a
successful purchase?

 

Warm regards,

Bernadete

 

From: Scott Royall
[mailto:royall@conchbbs.com]
Sent: Friday, January 01, 2010 6:19 AM
To: Bernier, Richard
Cc: Padua – Mateo, Bernadete; Estor, Ramon Jr
Subject: RE: Farewell

 

There is a lot to be said for
continuity of service, and hopefully Dell has learned that. Bernadete has said
she used to be a tech so she should have the chops. The real question is, can
she come to understand my needs? In any case, Bernadete’s position will likely
keep her from being a long-term answer as I don’t only buy what could be called
fleet equipment.

 

The M1710 is Lilly 3, and she’s
not going anywhere as I’m quite aware of her reliability. She just can’t pull
duty on my wheelchair anymore because her service protection ended last spring.
You might say she now has a nice safe job on a shelf!

 

I expect Dell may stumble, but
they’ll eventually do right by me.

 

Good luck.

 

From:
Richard_Bernier@Dell.com [mailto:Richard_Bernier@Dell.com]
Sent: Thursday, December 31, 2009 3:30 PM
To: royall@conchbbs.com
Subject: RE: Farewell

 

Thanks Scott,

 

It sounds like you have got an
great home network setup.  Oh, and I wouldn’t kick Roddy to the curb
yet.  I love that form-factor unit.  Very, very reliable.  I got
my own Roddy(m1710) at home running Windows 7 on it.  It chases bones
around some of the newer systems today.

 

I really hope that you are
provided the best service possible.

 

Unfortunately, I may have
created an false expectation of service.  Technically, for a year now I
wasn’t supposed to be personal working on customer computers.  When an
issues came up, a case was supposed to be created and passed on to someone else
to work.  This did not appeal to me as I felt any other mishaps from
another Dell rep would damage my credibility as I was first primary
contact.  Anyway, I did down size through the year but I did not let that
effect our relationship because we have a history of working together, and
besides your cool guy 😉

 

At this time I really have no
idea what kind of service you can expect.  However, Bernadete appears to
be really good at what she does and I expect she will do the right thing.

 

Now, just because I will no
longer be at Dell doesn’t mean you can’t tweet every now and then with one of
your smart comments 😉  You take care of your of yourself and have a great
New Year!

 

Sincerely,

 

Richard Bernier
Dell Social Media Group

Dell Inc.
800-822-8965 Ext. 726-8859 | Richard_Bernier@dell.com
Got twitter? You can
contact me right now.
   Or you can connect with me on Facebook.
Read my blogs at Direct2Dell

 

From: Scott Royall
[mailto:royall@conchbbs.com]
Sent: Thursday, December 31, 2009 2:34 PM
To: Bernier, Richard
Cc: Padua – Mateo, Bernadete; ramon_jr_ester@dell.com
Subject: Farewell

 

Rich,

 

On your last day with Dell, I thought you might like to know
how things are going as a result of your sustained efforts. Lilly 3, the M1710,
has found another life as the custodian of a 1TB harddrive that I use as my 3rd-level
backup archive. HotRoddy, the M1530, in addition to being my reserve laptop,
has taken on the job of feeding those huge backup image files over my network
to Lilly 3. I have a little USB-powered 450GB harddrive that’s the primary
backup for Roddy and Lilly 4. I connect it to whatever laptop I’m using to
gather the backup, and then put it on Roddy to copy to Lilly 3. Meanwhile, the
E6500, Lilly 4, plods along reliably doing its job as best as it can. In the
background is an old Dimension 4600 you aren’t even aware of, named Nemesis, that’s
my print and server for one game. Everything is up and running smoothly for
now.

 

I don’t doubt that I’ll hear from Ramon next week regarding
a replacement contact, and I hope Bernadete can pinch in in the meantime to
keep me going. Roddy will have to be retired in the coming year because her
service contract expires. Likewise, Nemesis is way, way overdue so Dell stands
to benefit from continuing our positive relationship.

 

I wish you the best in whatever you do in the new year.

 

Scott