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Jay: Hello Scott, Thank you for contacting Comcast Live Chat Support. My name is Jay. Please give me one moment to review your information. Scott: My Issue: I was charged for two PPV shows I did NOT watch. Jay: My pleasure to have you on this chat! I always remain committed and focused to provide you quality customer service at my fullest effort. Please allow me to assist you with your concern for today. I hope you are doing well today. Scott: Yeah,right Jay: I understand that you were charged for 2 PPV’s that you did not watch. Scott: Yes Jay: may I know if you ordered that movie? Scott: what movie Jay: What I meant was the PPV that was ordered. Scott: Maybe by accident Scott: look at the times logged analyst Jay has left room Jay: Let me check on the account. Jay: For the integrity and security of the account, can you please verify the account number? Scott: no i can’t Jay: Can I please have the last 4 digits of your socials instead please? Scott: 6409 Jay: Thank you for verifying that information Scott, please give me 2-3 minutes to check on the account. Scott: ok Jay: Thank you for patiently waiting. Scott: why not. it’s such fun. not. Jay: Can you please verify the title of the PPV that was ordered? Scott: there were 2 user Scott has left room Jay: Can you please verify the title of the 2 PPV’s? Scott: extreme something hd Scott: and beautiful creatures Jay: Thank you for verifying that Scott, and just to set expectations, PPV can only be purchased on your end, so this charge will be a valid charge. Scott: xo? Scott: so? Scott: i thought I was selecting Strike Back Jay: I do apologize as you should have informed us the on the day that you incorrectly ordered the PPV. Jay: So that it will be noted on the account last time. Scott: at 12 AM? DON’T think so. Jay: We are open 24/7 and the movie was ordered June 11 and it was 6 days after that you have reported this to us. Jay: What I will do to help you out on this is I will process a one time courtesy credit for these charges. Jay: However the next time this happens again and you did not notify us, the charge will be valid. Jay: This will be noted on the account. Scott: I assumed your software was intelligent enough to note the PPVs were never viewed. Jay: Please stay online as I reverse the charges on the account. Scott: this transcript will be interesting reading on twitter Jay: Thank you for patiently waiting. Jay: I have successfully reversed the 60.98 charge on the account. Jay: This will be posted on the account after 24 hours. Jay: Everything will be noted on the account as well. Scott: of course my bank will overpay since i’m on auto-pay. Jay: It has been a pleasure to serve you today, Scott. Do you have other concerns that you need our assistance with? I will be glad to help you further to make sure that we have resolved all your issues in this interaction. Scott: n0 Scott: no Scott: no Jay: The due date will be on July 5, and the it will reflect the correct amount upon the due date. Jay: So no worries on over payment. |
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Chat Transcript Print Previewclose
- CHAT ID: 40D761F6-1900-4C4D-BB74-8C8C5DB984B1
- Problem: I was charged for two PPV shows I did NOT watch.%0A
- Jay > Hello Scott, Thank you for contacting Comcast Live Chat Support. My name is Jay. Please give me one moment to review your information.
- Scott > My Issue: I was charged for two PPV shows I did NOT watch.
- Jay > My pleasure to have you on this chat! I always remain committed and focused to provide you quality customer service at my fullest effort. Please allow me to assist you with your concern for today. I hope you are doing well today.
- Scott > Yeah,right
- Jay > I understand that you were charged for 2 PPV’s that you did not watch.
- Scott > Yes
- Jay > may I know if you ordered that movie?
- Scott > what movie
- Jay > What I meant was the PPV that was ordered.
- Scott > Maybe by accident
- Scott > look at the times logged
- Jay > Let me check on the account.
- Jay > For the integrity and security of the account, can you please verify the account number?
- Scott > no i can’t
- Jay > Can I please have the last 4 digits of your socials instead please?
- Scott > 6409
- Jay > Thank you for verifying that information Scott, please give me 2-3 minutes to check on the account.
- Scott > ok
- Jay > Thank you for patiently waiting.
- Scott > why not. it’s such fun. not.
- Jay > Can you please verify the title of the PPV that was ordered?
- Scott > there were 2
- Jay > Can you please verify the title of the 2 PPV’s?
- Scott > extreme something hd
- Scott > and beautiful creatures
- Jay > Thank you for verifying that Scott, and just to set expectations, PPV can only be purchased on your end, so this charge will be a valid charge.
- Scott > xo?
- Scott > so?
- Scott > i thought I was selecting Strike Back
- Jay > I do apologize as you should have informed us the on the day that you incorrectly ordered the PPV.
- Jay > So that it will be noted on the account last time.
- Scott > at 12 AM? DON’T think so.
- Jay > We are open 24/7 and the movie was ordered June 11 and it was 6 days after that you have reported this to us.
- Jay > What I will do to help you out on this is I will process a one time courtesy credit for these charges.
- Jay > However the next time this happens again and you did not notify us, the charge will be valid.
- Jay > This will be noted on the account.
- Scott > I assumed your software was intelligent enough to note the PPVs were never viewed.
- Jay > Please stay online as I reverse the charges on the account.
- Scott > this transcript will be interesting reading on twitter
- Jay > Thank you for patiently waiting.
- Jay > I have successfully reversed the 60.98 charge on the account.
- Jay > This will be posted on the account after 24 hours.
- Jay > Everything will be noted on the account as well.
- Scott > of course my bank will overpay since i’m on auto-pay.
- Jay > It has been a pleasure to serve you today, Scott. Do you have other concerns that you need our assistance with? I will be glad to help you further to make sure that we have resolved all your issues in this interaction.
- Scott > n0
- Scott > no
- Scott > no
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