A little good news

Lester,

 

Here’s a little good news. The problem with Verizon Wireless is resolved. I got through to their real data techs. Still, the issue had us all stumped until I noticed that my old PCMCIA card was still connected. Oops. Their fancy system hadn’t disabled it as expected.

 

As you expected, Warranty Returns has started calling about the replacement they sent on the 8th. That’s probably the EV-DO card, and they want to know where the defective one is. Please straighten that out when you can

 

Now, if we can get the Media Buttons unplugged, this could become a trusty computer. I’ve already discovered that, although my keyboard template fits, it appears to be unneeded. Dell apparently finally revised the spring mechanisms under the keys, because I no longer accidentally flip the tops off them. That was the original issue I had the templates made to address.

 

Scott

RE: fYI

I just wanted to take this opportunity to reiterate my appreciation for your
personal help. It’s good to see there are still people in the world who
care. As I write this, my new 1710 is making like a Kirby vacuum and sucking
gigabytes off MSDN, assuring that I will have the tools necessary to
continue my quest,

Again, you have my thanks.

________________________________________
From: George
Sent: Wednesday, August 23, 2006 9:26 PM
To: Scott Royall
Subject: RE: fYI

Scott, I’ve been able to successfully login using these credentials. Please
try and let me know if it works; also here is a link to the MSDN FAQ
http://msdn.microsoft.com/subscriptions/faq.

MSDN, or evidence that Microsoft isn’t pure evil

George,

This is a VERY kind act, and I don’t think a simple "thank you" cuts it. As
you know, I’m going through the trauma of rebuilding my software suite from
scratch on a virgin laptop, and you just saved life as I call it! Truly,
thank you.

I’m going to acknowledge Microsoft’s generosity in my blog. I have to. I
don’t care even if Microsoft gets a tax credit for it, you have still come
through to keep me going a while longer.

Of course, certain details will be censored.

—–Original Message—–
From: George
Sent: Monday, August 21, 2006 8:51 PM
To: Scott Royall
Subject: RE: Will it ever end?

Scott, I was simply trying to clarify what your needs were; I certainly
didn’t mean to imply that you were asking for a ‘free lunch’; nor is
Microsoft expecting anything in return. I’ve been able to procure an
MSDN download account for you [1]. The account is VS Pro w/MSDN Premium
(the new Universal) and is good for two years. Let me know if you have
any problems accessing it.

First: Scott
Last: Royall
Email: royall@conchbbs.com

Thanks,
George

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Monday, August 21, 2006 6:40 PM
To: ‘Scott Royall’; George
Subject: RE: Will it ever end?

George,

I confess I’m curious to read your reaction to the email below. Nobody
realistic expects a free lunch. That is, I wonder what Microsoft would
expect in return. This sort of arrangement could be very complicated
with teams of lawyers on both sides working to assure compliance.
Hopefully, we’d avoid that, but I’m trying to communicate to you that
I’m well aware of Robert Heinlein’s axiom: "There’s no such thing as a
free lunch." I’m no leech, and I would expect Microsoft to somehow
benefit from helping me.

Scott

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Thursday, August 17, 2006 2:23 PM
To: ‘George’
Subject: RE: Will it ever end?

A big part of me recoils at that idea. I don’t even like receiving
Social Security Disability because I know full well that I’m still able
to do what I earned my BS in, computer science. Unfortunately, I can’t
even convince potential employers to interview me. It’s as if my 14
years at Shell counted for nothing. It’s not my fault Shell decided to
move their whole IT operation to bloody Malaysia! <Sigh>

If I turn your question around and ask myself what I would do if a poor
disabled person asked me for a Xpress-It license gratis, the reality is
that I would probably reluctantly consent. Altruism is only part of my
reasoning though. Yes, there’s good karma in giving someone the ability
to say absolutely whatever they wish, but it’s also good for my
struggling business. The more Xpress-It is seen (and heard) by the
speech impaired, the greater the chance that they demand it.

Unfortunately, I can’t quite use that logic with Microsoft because I am
not really able to guarantee a return on their sponsorship investment.
Logically, it stands to reason that sales of Xpress-It would drive some
sales of Windows boxes. After all, a general purpose computer is far
cheaper than the dedicated devices the AAC field is still gravitating
to. Experience has shown, however, that AAC professionals are really
reluctant to change their habit. I cannot say with certainty when that
barrier will start to come down, but a version of Xpress-It based on the
UMPC is going to be that much harder to ignore. I’m trying to be both
honest and upfront about the situation. The truth has to include stating
that the future of Xpress-It is pretty much out of my hands at this
point, because I’m flat out of money.
Either Microsoft or someone else steps up to help continue the fight for
attention by underwriting their contribution to continued development,
or everything stops.

What do you think, George? Has Microsoft been infected by Bill Gates’
recent philanthropies? I still remember the "good old days" when Shell
sponsored my attendance at Tech-Eds. I only saw one other wheelchair
user there so I was pretty unique.

Scott

—–Original Message—–
From: George
Sent: Wednesday, August 16, 2006 10:03 PM
To: Scott Royall
Subject: RE: Will it ever end?

Specifically, you are unable to continue your MSDN subscription and
would be interested in having us sponsor one, correct?

Thanks,
George

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Wednesday, August 16, 2006 7:53 PM
To: George
Subject: RE: Will it ever end?

You didn’t miss anything. The Empower ISV program will only grant me a
few OS licenses. That’s helpful, but, as I noted below, it still leaves
me needing licenses for things costing over a grand. Ouch. I have no way
at this juncture to pay that.

—–Original Message—–
From: George
Sent: Wednesday, August 16, 2006 9:34 PM
To: Scott Royall
Subject: RE: Will it ever end?

Scott, just checking back (I may have missed a mail); did the ISV
program help?

Thanks,
George

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Thursday, August 10, 2006 4:09 PM
To: George Bullock
Subject: RE: Will it ever end?

Well, Empower would be a start, giving me XP (and presumably Vista).
But, that still leaves Office, Visual Studio, and–believe it or
not–Streets and Maps. No, no Money. Intuit has me on that franchise.

—–Original Message—–
From: George
Sent: Thursday, August 10, 2006 3:16 PM
To: Scott Royall
Subject: RE: Will it ever end?

Scott, I really appreciate your situation here; I’m not directly in
MSDN; James Van Eaton is the closest contact there. If you go check out
the Empower program and let me know whether or not that will solve your
problem I would be glad to see what might be possible after that.

Thanks,
George

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Wednesday, August 09, 2006 8:13 PM
To: George
Subject: FW: Will it ever end?

George,

I doubt you’ve been reading my blog, but this entry brought you to mind.
The short version of the story is that Dell decided to replace my main
laptop, a XPS Gen2, with the latest equivalent. That all sounds great,
but the reality is a bit less glorious. You can also see how useful the
backup was.

I shudder to think what it would cost to replace all of the Microsoft
crap I use. That was another big reason why I kept the MSDN subscription
as long as I did. Since I only have developer machines, I was within the
EULA, and the subscription was a lifesaver.

No, I have not yet checked out the Empower program yet. I’ve been
frankly treading water lately.

Scott

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Wednesday, August 09, 2006 7:13 PM
To: ‘lester’
Subject: Will it ever end?

Lester,

As my voicemail indicated, I’m in a world of hurt. Not only does my Gen2
hard-drive not fit in the M1710 (damn SATA connectors), but the 1710
somehow managed to EAT the backup copy of my file set when I connected
that. I’ve used Microsoft Backup and I’ve never seen it do quite this
before! I’ve tried every recovery utility I can think of, and their
consensus seems to be that the backup device, a Maxtor OneTouch, has no
data to recover.
Obviously, the situation is potentially devastating to me, as I may lose
several thousand dollars worth of software. In many cases, I still have
the installation images, but my file with my product keys is MIA from
both places that had copies.

My only hope–and it’s a forlorn one–is if my departed Gen2 can somehow
be intercepted and returned to me as-is long enough for me to slap the
hard-drive in and recreate the damn backup set. I realize that even
making that suggestion is likely to put Dell’s "system" into a grand mal
seizure, but, damnit, I sensed that something really bad could happen. I
know you’re doing the best you can. This is the sort of thing that can
happen when policies collide with customer needs.

Scott

RE: Lilly

Outstanding, apart from a dime-sized raw spot below the knee, and a slight
limp. Now I have to start rebuilding her “road legs.”

Jack wants to know when you can come give Roddy a check-pup.

________________________________________
From: Marsha Anderson [mailto:hipchick1@sbcglobal.net]
Sent: Wednesday, August 16, 2006 9:23 PM
To: Scott Royall
Subject: Re: Lilly

They will be mailed tomorrow.  How’s Lilly?
Scott Royall <royall@conchbbs.com> wrote:
I’m getting very low on her chronic meds.

FW: REN FEST PODCAST

Oh, the joys of advancing technology.

—–Original Message—–
From: marc.gunn@gmail.com [mailto:marc.gunn@gmail.com] On Behalf Of Marc
Gunn
Sent: Monday, August 14, 2006 1:15 PM
To: Donald Scott Royall
Subject: Re: REN FEST PODCAST

Thanks a million, Scott. I appreciate all your help. I’ll keep an eye
open. Looks like we’re ahead though right now. So all should be grand.

On 8/13/06, Donald Scott Royall <royall@conchbbs.com> wrote:
>
> Below is the result of your feedback form. It was submitted by
> Donald Scott Royall (royall@conchbbs.com) on August 13th, 2006 at 04:57PM
(PDT).
>
> realname: Donald Scott Royall
> email: royall@conchbbs.com
> Quote: Yes, You May Quote Me
> Comments: Fear not, guys, I’m still out here.
>
> Dell sent out a new laptop last week, but, guess what, it uses a SATA
hard-drive so my 18-month-old hard-drive won’t fit.
>
> "Fear not," shouted I, as I reached for my Maxtor OneTouch. "I have a
backup."
>
> Uh, Had. The new laptop took mere seconds to shat (past tense of you know
what) all over the directory of the Maxtor. I’m writing this note on the
wretched Latititude C800 as my big server trundles through trying yet again
to rebuild the 100-GB backup set. We’ll see. I have come up with a few
alternatives if that fails. I hope to be back up to par this week.
>
> The ‘cast sounds good no matter who hosts.
>
> PHUCK the whiner, keep your cloer.
>
> Scott
> Control: Yes
> submit: submit
>
>


MARC GUNN, Bard #404, author of Celtic MP3s Music Magazine
http://thebards.net –> Brobdingnagian Bards, Celtic Folk Music
#1 Hit Song – "Tolkien (The Hobbit & Lord of the Rings)

Celtic MP3s Music Magazine, Irish Drinking Songs for Cat Lovers
http://www.marcgunn.com/

FW: Will it ever end?

George,

I doubt you’ve been reading my blog, but this entry brought you to mind. The
short version of the story is that Dell decided to replace my main laptop, a
XPS Gen2, with the latest equivalent. That all sounds great, but the reality
is a bit less glorious. You can also see how useful the backup was.

I shudder to think what it would cost to replace all of the Microsoft crap I
use. That was another big reason why I kept the MSDN subscription as long as
I did. Since I only have developer machines, I was within the EULA, and the
subscription was a lifesaver.

No, I have not yet checked out the Empower program yet. I’ve been frankly
treading water lately.

Scott

—–Original Message—–
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Wednesday, August 09, 2006 7:13 PM
To: ‘lester_nations@dell.com’
Subject: Will it ever end?

Lester,

As my voicemail indicated, I’m in a world of hurt. Not only does my Gen2
hard-drive not fit in the M1710 (damn SATA connectors), but the 1710 somehow
managed to EAT the backup copy of my file set when I connected that. I’ve
used Microsoft Backup and I’ve never seen it do quite this before! I’ve
tried every recovery utility I can think of, and their consensus seems to be
that the backup device, a Maxtor OneTouch, has no data to recover.
Obviously, the situation is potentially devastating to me, as I may lose
several thousand dollars worth of software. In many cases, I still have the
installation images, but my file with my product keys is MIA from both
places that had copies.

My only hope–and it’s a forlorn one–is if my departed Gen2 can somehow be
intercepted and returned to me as-is long enough for me to slap the
hard-drive in and recreate the damn backup set. I realize that even making
that suggestion is likely to put Dell’s "system" into a grand mal seizure,
but, damnit, I sensed that something really bad could happen. I know you’re
doing the best you can. This is the sort of thing that can happen when
policies collide with customer needs.

Scott

FW: general

At least the news about Lilly is good.

________________________________________
From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Wednesday, August 09, 2006 8:13 PM
To: ‘Lourez Bullock’
Subject: RE: general

Lilly is pretty durable, apparently. Today’s exam confirmed that the
anti-biotics have landed like a Marine division, and are kicking ceptic
butt. It’s just a matter of time there. Otherwise, the leg looks good.

________________________________________
From: Lourez Bullock [mailto:lourez_bullock@sbcglobal.net]
Sent: Wednesday, August 09, 2006 6:24 PM
To: ‘Scott Royall’
Subject: general

Harrowing day.  Emergency call re Granny at 8 a.m. – cold, clammy and
unresponsive with 98/54 BP. Spent better part of day dealing with that and
her doctor,who recommended hospice care.  Got all that set up and she’s been
evaluated and accepted (same group that provided Gramps’ care), so at least
my mind will be at ease while on the trip (which I thought this morning we’d
have to cancel).   Paul & Becky arrive tomorrow around 12:30 (we’re picking
up at airport).   I’ll come by tomorrow afternoon (call first) to see how
youall are doing and see what you estimate your money situation to be for
next 2 weeks….I’ll probably leave a check with Paul to deposit, if you are
going to need help.  Poor Lilly, one step forward and two back, it seems.  
I hope she comes thru this in good shape….She’s such a good girl..  Talk to
you tomorrow.
Mom