RE: Farewell

There is a lot to be said for continuity
of service, and hopefully Dell has learned that. Bernadete has said she used to
be a tech so she should have the chops. The real question is, can she come to
understand my needs? In any case, Bernadete’s position will likely keep
her from being a long-term answer as I don’t only buy what could be called
fleet equipment.

 

The M1710 is Lilly 3, and she’s
not going anywhere as I’m quite aware of her reliability. She just can’t
pull duty on my wheelchair anymore because her service protection ended last spring.
You might say she now has a nice safe job on a shelf!

 

I expect Dell may stumble, but
they’ll eventually do right by me.

 

Good luck.

 

From:
Richard_Bernier@Dell.com [mailto:Richard_Bernier@Dell.com]
Sent: Thursday, December 31, 2009 3:30 PM
To: royall@conchbbs.com
Subject: RE: Farewell

 

Thanks Scott,

 

It sounds like you have got an
great home network setup.  Oh, and I wouldn’t kick Roddy to the curb
yet.  I love that form-factor unit.  Very, very reliable.  I got
my own Roddy(m1710) at home running Windows 7 on it.  It chases bones
around some of the newer systems today.

 

I really hope that you are
provided the best service possible.

 

Unfortunately, I may have
created an false expectation of service.  Technically, for a year now I
wasn’t supposed to be personal working on customer computers.  When
an issues came up, a case was supposed to be created and passed on to someone
else to work.  This did not appeal to me as I felt any other mishaps from
another Dell rep would damage my credibility as I was first primary
contact.  Anyway, I did down size through the year but I did not let that
effect our relationship because we have a history of working together, and
besides your cool guy 😉

 

At this time I really have no idea
what kind of service you can expect.  However, Bernadete appears to be
really good at what she does and I expect she will do the right thing.

 

Now, just because I will no
longer be at Dell doesn’t mean you can’t tweet every now and then
with one of your smart comments 😉  You take care of your of yourself and
have a great New Year!

 

Sincerely,

 

Richard Bernier
Dell Social Media Group

Dell Inc.
800-822-8965 Ext. 726-8859 | Richard_Bernier@dell.com
Got twitter? You can
contact me right now.
   Or you can connect with me on Facebook.
Read my blogs at Direct2Dell

 

From: Scott Royall
[mailto:royall@conchbbs.com]
Sent: Thursday, December 31, 2009 2:34 PM
To: Bernier, Richard
Cc: Padua – Mateo, Bernadete; ramon_jr_ester@dell.com
Subject: Farewell

 

Rich,

 

On your last day with Dell, I thought you might like to know
how things are going as a result of your sustained efforts. Lilly 3, the M1710,
has found another life as the custodian of a 1TB harddrive that I use as my 3rd-level
backup archive. HotRoddy, the M1530, in addition to being my reserve laptop,
has taken on the job of feeding those huge backup image files over my network
to Lilly 3. I have a little USB-powered 450GB harddrive that’s the
primary backup for Roddy and Lilly 4. I connect it to whatever laptop I’m
using to gather the backup, and then put it on Roddy to copy to Lilly 3.
Meanwhile, the E6500, Lilly 4, plods along reliably doing its job as best as it
can. In the background is an old Dimension 4600 you aren’t even aware of,
named Nemesis, that’s my print and server for one game. Everything is up
and running smoothly for now.

 

I don’t doubt that I’ll hear from Ramon next
week regarding a replacement contact, and I hope Bernadete can pinch in in the
meantime to keep me going. Roddy will have to be retired in the coming year
because her service contract expires. Likewise, Nemesis is way, way overdue so
Dell stands to benefit from continuing our positive relationship.

 

I wish you the best in whatever you do in the new year.

 

Scott

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Farewell

Rich,

 

On your last day with Dell, I thought you might like to know
how things are going as a result of your sustained efforts. Lilly 3, the M1710,
has found another life as the custodian of a 1TB harddrive that I use as my 3rd-level
backup archive. HotRoddy, the M1530, in addition to being my reserve laptop, has
taken on the job of feeding those huge backup image files over my network to
Lilly 3. I have a little USB-powered 450GB harddrive that’s the primary backup
for Roddy and Lilly 4. I connect it to whatever laptop I’m using to
gather the backup, and then put it on Roddy to copy to Lilly 3. Meanwhile, the
E6500, Lilly 4, plods along reliably doing its job as best as it can. In the
background is an old Dimension 4600 you aren’t even aware of, named Nemesis,
that’s my print and server for one game. Everything is up and running
smoothly for now.

 

I don’t doubt that I’ll hear from Ramon next
week regarding a replacement contact, and I hope Bernadete can pinch in in the meantime
to keep me going. Roddy will have to be retired in the coming year because her
service contract expires. Likewise, Nemesis is way, way overdue so Dell stands
to benefit from continuing our positive relationship.

 

I wish you the best in whatever you do in the new year.

 

Scott

Trailer Update

Dianne,

 

I just spoke to Jack, the caregiver who owns the trailer in
my driveway. He is hospitalized with uncontrolled diabetes, and probably won’t
be released before Friday at the earliest. Even then, it will be a while before
he is able to drive at all, much less tow the trailer back to New Caney. Jack’s
blood sugar was over 690 when the VA finally admitted him yesterday, and he was
in West Houston MC last week. The trailer I can do nothing about right now.

 

Scott

PMI

Dianne,

 

Nice to see you’re keeping busy, and at least I don’t
have to explain my general situation to you.

 

PMI has been sending me threatening letters about the
trailer with two motorcycles currently parked in my driveway. Obviously, the
trailer isn’t mine. It belongs to one of my caregivers who is quite ill. In
fact, I just sent him to West Houston Medical Center in an ambulance. There is nothing
I can do about the trailer right now anyway so PMI can save themselves the
trouble of sending me a registered complaint letter and fining me $10 next
week.

 

Would you please contact them.

Scott

FW: Here we go again

 

 

From: Scott Royall
[mailto:royall@conchbbs.com]
Sent: Tuesday, December 22, 2009 7:37 PM
To: Ramon_Jr_Estor@Dell.com
Cc: ‘Richard_Bernier@Dell.com’; ‘Bernadete_Padua@Dell.com’
Subject: Here we go again

 

Ramon,

 

Yes, it is me again. You may vaguely recall assisting me
back in August on purchasing a Latitude. I
hope the Season finds you and yours well. Now I am compelled to contact you
about a different matter.

 

As you can see below, I am losing my primary Dell contact,
Richard Bernier, at the end of the year. That’s more serious than it might
seem, because the normal service channel is really not capable of meeting my
needs. The problem there is that a) I am so dependent on my Dells, and b) I am
usually quite able to diagnose any hardware problem. Typically, I only need for
my Dell contact to dispatch a technician with the required part as quickly as
possible. Richard has also provided answers to technical questions, and
furnished preparation of newly purchased laptops to better fit into my
environment. In summary, a contact such as Richard is key to maintaining our
good working relationship. The last transition was in 2003, and it was frankly
difficult. I had to call upon the Executive Escalation Team at least once.

 

I remember my corporate life with Shell Oil well enough to
know that this is the worst time of year to look for a replacement; most of the
employees are out, but I only learned of the situation yesterday. I imagine
Bernadete Padua-Mateo could temporarily pinch-hit until someone is selected.
She certainly has both a technical and sales background. However, Bernadete is
in Governmental Sales, and I buy products from across the Dell lines as needed.
Besides, my understanding is that Bernadete is fairly high ranking, and I’ve
joked with Richard that primary contact is more of a role for a lower-level
droid.

 

Merry Christmas.

 

Scott

 

From: Scott Royall
[mailto:royall@conchbbs.com]
Sent: Monday, December 21, 2009 2:51 PM
To: ‘Richard_Bernier@Dell.com’
Cc: ‘Bernadete_Padua@Dell.com’; ‘lionel_menchaca@dell.com’
Subject: RE: I am leaving Dell

 

Rich,                                       

 

This is indeed bad news. I’ve
been through the process before, and it was no fun. Dell tends to be a large
and faceless creature. It’s for sure that the normal service channel doesn’t
work for me at all. You shall be missed.

 

Where are you going?

 

Scott

 

 

From:
Richard_Bernier@Dell.com [mailto:Richard_Bernier@Dell.com]
Sent: Monday, December 21, 2009 12:49 PM
To: royall@conchbbs.com
Subject: I am leaving Dell

 

Scott,

 

I wanted you to know that I will be leaving Dell at the end
of the year.  I have been trying to locate someone that can assist you
after I leave.  Unfortunately, nothing solid yet.

 

I want you to know that it has been a pleasure assisting you
these past years.  Take care!

 

Greatest regards,

 

Richard Bernier
Dell Social Media Group

Dell Inc.
800-822-8965 Ext. 726-8859 | Richard_Bernier@dell.com
Got twitter? You can
contact me right now.
   Or you can connect with me on Facebook.
Read my blogs at Direct2Dell

 

RE: Season’s Greetings from Sheldon & Darlene Harvey

I agree with Greg Lake.

 

From: Sheldon Harvey
[mailto:info@radiohf.ca]
Sent: Tuesday, December 22, 2009 2:39 PM
To: Sheldon Harvey
Subject: Fw: Season’s Greetings from Sheldon & Darlene Harvey

 

Happy
holidays to you and yours.

 

We
hope you enjoy our Christmas greeting card this year (attached in Word
format).  It features a photo we took of a Townsend’s Solitaire, a bird
that is rarely seen here in southern Quebec.  We were fortunate
enough to find this one back in January 2005 near St-Hyacinthe, Quebec. 
Of course, he wasn’t wearing the hat at the time!

 

The
text of our Christmas message this year is taken from "I Believe In
Father Christmas
" a song written by Greg Lake (most famously a
member of King Crimson and Emerson, Lake & Palmer) in 1974. Although it is
often categorised as a Christmas song this was not Lake’s intention. Lake wrote
the song in protest at the commercialisation of Christmas. The song is often misinterpreted
as an anti-religious song and, because of this, Lake was surprised at its
success. As he stated in a Mojo magazine interview:

 

"I
find it appalling when people say it’s politically incorrect to talk about
Christmas, you’ve got to talk about ‘The Holiday Season.’ Christmas was a time
of family warmth and love. There was a feeling of forgiveness, acceptance. And
I do believe in Father Christmas."

 

You
can watch a live performance of the song in the following YouTube video

 

Enjoy
the holidays with family and friends and best wishes for the New Year 2010.

 

Darlene
& Sheldon Harvey
Greenfield Park, Quebec

FW: I am leaving Dell

Another ally bites the dust.

 

From: Scott Royall
[mailto:royall@conchbbs.com]
Sent: Monday, December 21, 2009 2:51 PM
To: ‘Richard_Bernier@Dell.com’
Cc: ‘Bernadete_Padua@Dell.com’; ‘lionel_menchaca@dell.com’
Subject: RE: I am leaving Dell

 

Rich,

 

This is indeed bad news. I’ve
been through the process before, and it was no fun. Dell tends to be a large
and faceless creature. It’s for sure that the normal service channel doesn’t
work for me at all. You shall be missed.

 

Where are you going?

 

Scott

 

 

From:
Richard_Bernier@Dell.com [mailto:Richard_Bernier@Dell.com]
Sent: Monday, December 21, 2009 12:49 PM
To: royall@conchbbs.com
Subject: I am leaving Dell

 

Scott,

 

I wanted you to know that I will be leaving Dell at the end
of the year.  I have been trying to locate someone that can assist you
after I leave.  Unfortunately, nothing solid yet.

 

I want you to know that it has been a pleasure assisting you
these past years.  Take care!

 

Greatest regards,

 

Richard Bernier
Dell Social Media Group

Dell Inc.
800-822-8965 Ext. 726-8859 | Richard_Bernier@dell.com
Got twitter? You can
contact me right now.
   Or you can connect with me on Facebook.
Read my blogs at Direct2Dell