4G?

From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Thursday, April 26, 2012 21:04
To: ‘Stinson, Brad’
Subject: RE: 4G?

Your cost estimate would be correct if we could assume 100% LTE coverage. Of course, that’s years away, and Verizon was still charging 3G under a separate cap as last I heard. That’s a real issue with me. In truth, 3G is quite sufficient for my needs 90% of the time. It’s that pesky 10% when the wider LTE pipe is important to making Verizon and me look good. Still, what my usage data tells me is that 5Gb isn’t going to work, because the last months were unusually light. Last year’s numbers were probably closer to my norm, but $80?

As I said, this matter needs to be escalated.

From: Stinson, Brad [mailto:Brad.Stinson]
Sent: Thursday, April 26, 2012 13:55
To: royall
Subject: RE: 4G?

4g would have defiantly streamed better. I had my team pull your data over the last 12 months

Data Usage in KB GB pricing if you are on the

$80-10gb plan $50-5gb plan

May-11 11,408,800 10.88gb $90 $110

June-11 8,608,816 8.21gb $80 $90

July-11 8,413,972 8.024gb $80 $90

August-11 6,154,262 5.869gb $80 $60

September-11 6,702,768 6.392gb $80 $70

October-11 10,294,796 9.818gb $80 $100

November-11 6,352,749 6.058gb $80 $70

December-11 1,346,842 1.284gb $80 $50

January-12 41,829 0.04gb $80 $50

February-12 426,434 0.407gb $80 $50

March-12 5,044,379 4.811gb $80 $50

April-12 2,007,545 1.915gb $80 $50

AVG $80.83 AVG $70 Current $60

Not too bad of a difference, but I understand every dollar counts. I would love to be in park today. Stuck inside till 5.

From: Scott Royall [mailto:royall]
Sent: Thursday, April 26, 2012 1:33 PM
To: Stinson, Brad
Subject: RE: 4G?

I’m replying to you sitting under a tree in a park so you don’t even need to guess which provider I’m relying on now.

Look back to last Fall, and you’ll see I hit 10Gb at least once. Such is the sporadic nature of my life. It’s also true that I was asked to stream a live event this month, and will again in October. Sure, that’s a TOS violation, but guess what is driving the popularity of Youtube, Ustream, etc, and selling your smartphones and data plans. Yep, video is just data, like everything else, and you know damn well we don’t need 4G speeds just to talk. Go to www.ustream.tv/channel/belton-hamfest and view the video, especially Saturday’s. That was shot at 1080p, the constraint was that it needed to be uploaded in real-time over 3G. That’s partly what prompted my 4G inquiry.

In truth, 10Gb would be ok, if it included 3G. Of course we both know it doesn’t.

From: Stinson, Brad [mailto:Brad.Stinson]
Sent: Thursday, April 26, 2012 08:53
To: royall
Subject: RE: 4G?

Scott,

This is why I think the world of you. You make us step back and think.

I will check to see what may be able to be done. Just an FYI I only see up to 5gb used over the last 3 months. I do realize that you need the comfort of knowing your covered.

I will update you as soon as I find so more information

Brad

From: Scott Royall [mailto:royall]
Sent: Wednesday, April 25, 2012 9:08 PM
To: Stinson, Brad
Subject: RE: 4G?

Your response isn’t unexpected, but I was referring to my 3G cap of 10Gb.

Does Verizon have an executive escalation team? My experience has been that even the largest companies will break-dance on their head naked if you attract the right attention from the right people. Take my relationship with Dell as an object lesson, Verizon. There came a day when I was unable to get the service performance I needed to continue functioning; the call center in Outer Mongolia simply wasn’t up to the task. I threw a “hail Mary” and sent a publicly-posted email to Dell’s ELT, as they call it. Within hours, several large tuna, with “DELL” stenciled on their sides, were swimming outside my door chanting, “how may we help you, Mr. Royall?” These days, I have my own Dell rep. looking after my needs. I tell her when something breaks, and a contract tech is here with parts within a day. That service level is at least as high as when I was with Shell, if not slightly better. That’s something I think Verizon needs to think hard about.

In essence, Verizon’s position is simpler. There’s really no hardware support so all you need do is prevent your arbitrary caps from interfering with my making you look great. When I am out in public in my wheelchair depending on your service, people certainly see what I’m doing. The faster things go, the better Verizon looks. That’s what I meant when I said I am a rolling Verizon ad. I speak my own mind, but your hardware and service have ample chances to demonstrate themselves through actual usage.

On the other hand, I cannot see how Verizon interests are served by inhibiting a disabled person from using your service to meet his needs at a reasonable price. Just the public discussion alone would not benefit your public relations. Whether it’s acknowledged or not, public perception of cellular service providers is not good. Any good PR would seem beneficial.

We all know that your billing system is much more flexible than is acknowledged. What’s needed is just an authoritative decision-maker who recognizes that being flexible can be in Verizon’s own interests. Brad, I do ask that you either escalate this email, or tell me how to.

From: Stinson, Brad [mailto:Brad.Stinson]
Sent: Wednesday, April 25, 2012 15:42
To: royall
Subject: RE: 4G?

Scott,

Why do you want me to deliver the bad news.

Hate to say the new plans are 5gb for $50 and 10gb for $80. Each gb over is $10. There is not a way to keep the old unlimited plan on 4g.

I do love that you are great Verizon advocate. Hope you’re doing well.

Brad

From: Scott Royall [mailto:royall]
Sent: Tuesday, April 24, 2012 5:53 PM
To: Stinson, Brad
Subject: 4G?

Brad,

What would happen to my legendary 10Gb 3G cap if I upgraded 281-723-6283 to 4G? Let’s see if we can’t get this done right since I’m basically a free rolling ad for Verizon.

Scott

Advertisements

4G?

From: Scott Royall [mailto:royall@conchbbs.com]
Sent: Thursday, April 26, 2012 13:33
To: ‘Stinson, Brad’
Subject: RE: 4G?

I’m replying to you sitting under a tree in a park so you don’t even need to guess which provider I’m relying on now.

Look back to last Fall, and you’ll see I hit 10Gb at least once. Such is the sporadic nature of my life. It’s also true that I was asked to stream a live event this month, and will again in October. Sure, that’s a TOS violation, but guess what is driving the popularity of Youtube, Ustream, etc, and selling your smartphones and data plans. Yep, video is just data, like everything else, and you know damn well we don’t need 4G speeds just to talk. Go to www.ustream.tv/channel/belton-hamfest and view the video, especially Saturday’s. That was shot at 1080p, the constraint was that it needed to be uploaded in real-time over 3G. That’s partly what prompted my 4G inquiry.

In truth, 10Gb would be ok, if it included 3G. Of course we both know it doesn’t.

From: Stinson, Brad [mailto:Brad.Stinson]
Sent: Thursday, April 26, 2012 08:53
To: royall
Subject: RE: 4G?

Scott,

This is why I think the world of you. You make us step back and think.

I will check to see what may be able to be done. Just an FYI I only see up to 5gb used over the last 3 months. I do realize that you need the comfort of knowing your covered.

I will update you as soon as I find so more information

Brad

From: Scott Royall [mailto:royall]
Sent: Wednesday, April 25, 2012 9:08 PM
To: Stinson, Brad
Subject: RE: 4G?

Your response isn’t unexpected, but I was referring to my 3G cap of 10Gb.

Does Verizon have an executive escalation team? My experience has been that even the largest companies will break-dance on their head naked if you attract the right attention from the right people. Take my relationship with Dell as an object lesson, Verizon. There came a day when I was unable to get the service performance I needed to continue functioning; the call center in Outer Mongolia simply wasn’t up to the task. I threw a “hail Mary” and sent a publicly-posted email to Dell’s ELT, as they call it. Within hours, several large tuna, with “DELL” stenciled on their sides, were swimming outside my door chanting, “how may we help you, Mr. Royall?” These days, I have my own Dell rep. looking after my needs. I tell her when something breaks, and a contract tech is here with parts within a day. That service level is at least as high as when I was with Shell, if not slightly better. That’s something I think Verizon needs to think hard about.

In essence, Verizon’s position is simpler. There’s really no hardware support so all you need do is prevent your arbitrary caps from interfering with my making you look great. When I am out in public in my wheelchair depending on your service, people certainly see what I’m doing. The faster things go, the better Verizon looks. That’s what I meant when I said I am a rolling Verizon ad. I speak my own mind, but your hardware and service have ample chances to demonstrate themselves through actual usage.

On the other hand, I cannot see how Verizon interests are served by inhibiting a disabled person from using your service to meet his needs at a reasonable price. Just the public discussion alone would not benefit your public relations. Whether it’s acknowledged or not, public perception of cellular service providers is not good. Any good PR would seem beneficial.

We all know that your billing system is much more flexible than is acknowledged. What’s needed is just an authoritative decision-maker who recognizes that being flexible can be in Verizon’s own interests. Brad, I do ask that you either escalate this email, or tell me how to.

From: Stinson, Brad [mailto:Brad.Stinson]
Sent: Wednesday, April 25, 2012 15:42
To: royall
Subject: RE: 4G?

Scott,

Why do you want me to deliver the bad news.

Hate to say the new plans are 5gb for $50 and 10gb for $80. Each gb over is $10. There is not a way to keep the old unlimited plan on 4g.

I do love that you are great Verizon advocate. Hope you’re doing well.

Brad

From: Scott Royall [mailto:royall]
Sent: Tuesday, April 24, 2012 5:53 PM
To: Stinson, Brad
Subject: 4G?

Brad,

What would happen to my legendary 10Gb 3G cap if I upgraded 281-723-6283 to 4G? Let’s see if we can’t get this done right since I’m basically a free rolling ad for Verizon.

Scott

4G?

Your response isn’t unexpected, but I was referring to my 3G cap of 10Gb.

Does Verizon have an executive escalation team? My experience has been that even the largest companies will break-dance on their head naked if you attract the right attention from the right people. Take my relationship with Dell as an object lesson, Verizon. There came a day when I was unable to get the service performance I needed to continue functioning; the call center in Outer Mongolia simply wasn’t up to the task. I threw a “hail Mary” and sent a publicly-posted email to Dell’s ELT, as they call it. Within hours, several large tuna, with “DELL” stenciled on their sides, were swimming outside my door chanting, “how may we help you, Mr. Royall?” These days, I have my own Dell rep. looking after my needs. I tell her when something breaks, and a contract tech is here with parts within a day. That service level is at least as high as when I was with Shell, if not slightly better. That’s something I think Verizon needs to think hard about.

In essence, Verizon’s position is simpler. There’s really no hardware support so all you need do is prevent your arbitrary caps from interfering with my making you look great. When I am out in public in my wheelchair depending on your service, people certainly see what I’m doing. The faster things go, the better Verizon looks. That’s what I meant when I said I am a rolling Verizon ad. I speak my own mind, but your hardware and service have ample chances to demonstrate themselves through actual usage.

On the other hand, I cannot see how Verizon interests are served by inhibiting a disabled person from using your service to meet his needs at a reasonable price. Just the public discussion alone would not benefit your public relations. Whether it’s acknowledged or not, public perception of cellular service providers is not good. Any good PR would seem beneficial.

We all know that your billing system is much more flexible than is acknowledged. What’s needed is just an authoritative decision-maker who recognizes that being flexible can be in Verizon’s own interests. Brad, I do ask that you either escalate this email, or tell me how to.

From: Stinson, Brad [mailto:Brad.Stinson@VerizonWireless.com]
Sent: Wednesday, April 25, 2012 15:42
To: royall@conchbbs.com
Subject: RE: 4G?

Scott,

Why do you want me to deliver the bad news.

Hate to say the new plans are 5gb for $50 and 10gb for $80. Each gb over is $10. There is not a way to keep the old unlimited plan on 4g.

I do love that you are great Verizon advocate. Hope you’re doing well.

Brad

From: Scott Royall [mailto:royall]
Sent: Tuesday, April 24, 2012 5:53 PM
To: Stinson, Brad
Subject: 4G?

Brad,

What would happen to my legendary 10Gb 3G cap if I upgraded 281-723-6283 to 4G? Let’s see if we can’t get this done right since I’m basically a free rolling ad for Verizon.

Scott

Belton Streaming

Ok boys and girl, the correct URL is http://www.ustream.tv/channel/belton-hamfest. You do not need a Ustream account to see it, and viewing is free for the watcher.

What definitely is *not* free is the account necessary to host the videos and streams. Ustream is currently into me for a minimum of $100/mo., maybe more depending on monthly hours of viewing. That is certainly colon-tightening, but the alternative was to let Ustream roll in ads that might be inappropriate for our audience. I thought not. My expectation is that, if this thing gets popular, people can pitch into its upkeep. Otherwise, they can deal with a horde of inane ads. (Yes Tom, I know about free Youtube accounts, but our videos will far exceed their 10-min. cap. Besides, Youtube doesn’t offer streaming to us lowly mortals. Ustream is the only company I know of with cajones large enough to do that much chugging continually.)

Technically, there are going to be challenges. The uplink bandwidth required isn’t an issue through cable, but we’ll be using 3G cellular. Although Verizon is quite good, we are going to be pushing their upload capacity to the ragged edge. Also, be aware that the Ustream client runs in Flash, which, is very inefficient. I wouldn’t even attempt this stunt on a small laptop with no intestinal fortitude. Even “Flat Ari,” as I call the M15x, will soon be panting, but this is exactly the kind of humping that she was built for. Of course, Flash is also quite brittle, meaning that, when things break—and they will, I’ll have to totally restart the browser. Splicing video fragments back together Sunday could get a bit tedious.

All in all, this will prove an interesting adventure. Let’s hope it also proves worthwhile. I bet Dayton hires someone to do their streaming. J

Customer Journey : SCOTT ROYALL

From: Ramon_Jr_Estor@Dell.com [mailto:Ramon_Jr_Estor@Dell.com]
Sent: Wednesday, April 11, 2012 19:06
To: royall@conchbbs.com
Cc: Bernadete_Padua@Dell.com
Subject: RE: Customer Journey : SCOTT ROYALL

Hi Scott,

Thanks for sharing your story. Dedet’s words perfectly show how I feel about this. I’m glad I was able to assist you while I was part of our escalation team.

Congratulations!

Ramon

From: Padua – Mateo, Bernadete
Sent: Wednesday, April 11, 2012 6:23 PM
To: royall
Cc: Lopez, Lee; Kipperman, Bruce; Watson, Lauren; Sandoval, Michael; Estor, Ramon Jr; Pacifico, Christian; Casaclang, Ann; Agbuya, Armz
Subject: Customer Journey : SCOTT ROYALL

Hi Scott,

It is motivating to know that given your disability you continue to grow and thrive and that Dell has played a part in your journey. I remember the first time you were endorsed to me by Ramon Estor and realized how important technology is in your daily grind. You continue to inspire me and my organization to persist in providing the best products and services. I appreciate too that you make Dell an example when you encounter roadblocks with your other service providers and that you continue to loop us in your journey. Thank you for making Dell a part of your DNA….the heart of your accessibility.

Congratulations on your event!

Sincerely,

Dedet

From: Scott Royall [mailto:royall]
Sent: Wednesday, April 11, 2012 4:55 AM
To: Padua – Mateo, Bernadete
Subject: FW: belton

Dedet,

I forwarded this to you yesterday to share a bit of a “warm fuzzy.” It’s worth noting that I’m still kicking and breaking new ground a decade after Shell discarded me. The Amateur Radio Exposition in Belton (just 30 miles up I-35 from you) this Friday and Saturday will be only the second such event nationally to include live streaming. Your quiet efforts to keep me going with good stuff had no small part in my being able to provide the service. Thank you.

Scott

From: Scott Royall [mailto:royall]
Sent: Monday, April 09, 2012 20:37
To: ‘Tom Winters’
Cc: ‘kb5ziv’; Betty
Subject: RE: belton

I do appreciate the offer. However, go look at my pictures on my website, www.conchbbs.com, or on QRZ. Although those photos are dated, they’re new enough to help you shift your perspective. I often use the analogy of a manned spacecraft when talking about my wheelchair, because propulsion is only one of the many services it has to provide. Please pardon my bragging, but I likely have greater computing power on the front of my chair than you do in your whole house. My current rider is an extremely reliable Alienware M15x so my boast isn’t idle.

Understand that the laptop isn’t running in isolation. Since it has numerous communication duties for me already (like talking), it is always at least semi-conscious. laptop and related stuff are fed by a 960-watt 24-to-12-volt converter straight off two honking Group 24 AGM batteries. In short, hardware and short-term power were never a challenge.

What may be a challenge are a couple of things Jim wants to happen. There’s supposed to be a pickin’-‘n’-grinnin’ session after sundown (sorry Betty, but do you know anybody crazy enough to play and sing under the Texas sun?). And, since we’re sharing the Expo Center with an Alan Jackson concert, Jim pulled a few strings to send Alan a persuasive invitation to join our jam session after the concert. If either of these events happen, they clearly belong in the feed so good ol’ Jim inadvertently compelled me to more than double my streaming time Friday! To compensate for this ridiculousness, I’m planning for my caregivers and I to catch naps in our cool hotel rooms Friday afternoon after making an initial appearance, while many continue to broil themselves out in the parking lot. Technically, that’s so the chair can grab a couple of more hours on a charger, but a nap also sounds prudent under these unusual circumstances.

I’m tentatively planning to arrive around 2:00, and nap from 3:30 until 6:00. If all goes well, I’ll be streaming 7-11:30 Friday night, and 9-12:00 Saturday morning. We obviously need to spread word of this, and that’s why I’m sending a copy of this email to Betty. The only link I’m certain of so far is www.ustream.com/scott.royall, but I will be adding others after the webcam arrives tomorrow and I do some testing. I’m also planning to record the streams so I can add a few voiceovers later, mostly on the Saturday stuff.

This will certainly be different. I was basically roped into this venture, but I do nothing halfway!

From: Tom Winters [mailto:k5mvw]
Sent: Sunday, April 08, 2012 22:57
To: royall
Cc: ‘kb5ziv’
Subject: RE: belton

Sounds like this is going to require a minimum PC to support the web cam and software.

This will require AC power which we already know is not available at the site. A 12 static

inverter could easily provide about 300 watts (120VAC) to power the PC from a vehicle

cigarette lighter plug. I am assuming that a display and keyboard is not required for

broadcasting. I do have an extremely small Windows 7 laptop to verify the broadcast

is working. If you have a laptop that this will work on I do have a 12 volt to 19 volt

charger adaptor (with universal plugs) that will run the laptop which will eliminate the

power problem.

From: Scott Royall [mailto:royall]
Sent: Sunday, April 08, 2012 9:24 PM
To: ‘Tom Winters’
Cc: ‘kb5ziv’
Subject: RE: belton

Well, appearances are deceiving; I only know enough to be dangerous. I have ordered what appears to be a tripod-compatible webcam with audio. Now, to get the software. I will also link to the video stream from my website.

From: Tom Winters [mailto:k5mvw]
Sent: Sunday, April 08, 2012 21:10
To: royall
Cc: ‘kb5ziv’
Subject: RE: belton

Scott, I am not familiar with TWIT.tv and this is the first time I have looked at it.

Sounds like you know what you are doing in this area.

Tom

From: Scott Royall [mailto:royall]
Sent: Sunday, April 08, 2012 6:35 PM
To: ‘Tom Winters’
Cc: ‘kb5ziv’
Subject: RE: belton

Yeah, sounds more and more like Ustream is the way to go here. Are you familiar with TWIT.TV? Their business model relies on streaming, and Ustream is what they use for remote events. Two bonded cell channels would be best, but a single does work.

Ok, at least now I know what’s needed.

From: Tom Winters [mailto:k5mvw]
Sent: Sunday, April 08, 2012 17:59
To: royall
Subject: RE: belton

Scott, I have had good experience with Broadwave since that is the audio streaming software I

am using to stream 7195 audio. They also have a video streaming package that I just downloaded

today. It requires a special port setup like the audio streaming software does. I had to configure

the router to accept port 88 and the video will require port 83. This is not available via a wifi

connection or a cell phone connection. The more I look at this it does not appear to be feasible

at least to a large number of users. Skype video would work via wifi or cell connection but to

a very limited number of users.

Tom

K5mvw

From: Scott Royall [mailto:royall]
Sent: Sunday, April 08, 2012 5:27 PM
To: k5mvw
Cc: ‘kb5ziv’
Subject: belton

Ok Tom, what do you have in mind? Ustream? I saw that you have your own little streaming server, and that’s good. Yet, if I’m going to donate my own uploading bandwidth and power to this little effort, I want the stream going to a server strong enough to support the whole worldwide Amateur Radio population if it had to. Call me funny that way.

Also, I’m well aware that efforts like this tend to consume the waking hours of whoever is running the equipment at the event. I’m glad to stream for a couple of hours both Friday and Saturday, but I reserve the right to eat, pee, visit, and otherwise be a normal ham attending Belton. The stream isn’t going to be in charge.

I will need to pick up a USB video camera and uploading software, but that’s no big deal. I already have the mount and mounting bracket. In short, I have the technology to do what you want. I just hope the result will be worthwhile. Bear in mind that my new service dog, Ari, will also be needing chunks of my attention.